Alan Mcmillen
Alan Mcmillen at Koons Volvo Cars White Marsh

Alan Mcmillen | Page 3

Service Director

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

4.8
55 Reviews
4.8

55 Reviews

Write a Review

55 Reviews of Alan Mcmillen

June 16, 2026

Dealership Rating
Employee Rating

Came in for a software update and was in and out in the time estimated. I really appreciate the overview by the technician working on my vehicle and have high confidence that everything is as it should be More

by wpinder
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Sharon Biscotti

Jun 16, 2026

Koons Volvo Cars White Marsh responded

Thank you for bringing in your Volvo for a software update and noting the clear overview from our technician. We’re glad the timing met your expectations and that you feel confident in your vehicle’s condition. Please let us know if we can assist further.

Jun 18, 2026

Koons Volvo Cars White Marsh responded

Thank you again for taking the time to let us know how we did!

June 08, 2026

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Employee Rating

Quality services and the location is easy for me to get to and the waiting area is excellent. More

by blake830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2026

Koons Volvo Cars White Marsh responded

We’re delighted you found our location convenient and enjoyed the waiting area. It’s great to know the service on your Volvo XC40 met your expectations. Thank you for sharing your experience.

June 04, 2026

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The service was timely and professional. Appreciated the service provided. The follow up was exceptional. Thank you. More

by lorrie.geiss
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 04, 2026

Koons Volvo Cars White Marsh responded

Dear Lorrie, We are so grateful for your kind words and 5-star rating. We appreciate your feedback and are delighted to know you had a great experience! Thank you, Sharon Biscotti Guest Relations Manager

June 02, 2026

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Employee Rating

Koons was great. I had to have my brand new car towed in on a car carrier because the battery had died and could not be moved off the carrier. They behaved like they More

by Desiree
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Joey Malizia , Dan Moore

Jun 02, 2026

Koons Volvo Cars White Marsh responded

Seeing a five-star review like this really makes our day. We’re glad we could quickly resolve the battery issue on your Volvo XC60 and have you back on the road. We appreciate your recommendation and look forward to your next service visit.

June 01, 2026

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Employee Rating

After a diagnostic test completed and spending over $1100 to have my car a/c fixed by Koons Volvo White Marsh, the a/c has stopped cooling with only minimal from right side vents after just a week and a half More

by seanbender8
Recommend Dealer
No
Jun 04, 2026

Koons Volvo Cars White Marsh responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and please don't hesitate to reach out to us directly. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 26, 2026

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Employee Rating

The service department is excellent - they’ve been able to get parts and service in short notice, and they’ve provided competitive pricing for accessories and accessory installations. More

by jlax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2026

Koons Volvo Cars White Marsh responded

Thank you for trusting us with your Volvo V60 Cross Country. We’re pleased our service team could secure parts on short notice and offer competitive accessory pricing. We look forward to assisting you again.

May 29, 2026

Koons Volvo Cars White Marsh responded

We really appreciate this positive review! Thanks so much!

May 25, 2026

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Employee Rating

I Received better service at a pretty reasonable price than I had expected. All went well. More

by jmr5523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 25, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear our team delivered service above your expectations at a reasonable price. We’re glad everything went smoothly for your Volvo. Thank you for trusting us with your vehicle and we look forward to your next visit.

May 16, 2026

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I'm driving my third Volvo, all bought and serviced at Koons. Complete satisfaction; no complaints,ever! More

by bizetgordon
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen

May 16, 2026

Koons Volvo Cars White Marsh responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

May 15, 2026

Dealership Rating
Employee Rating

Very inviting and clean atmosphere, prompt service and attention to my requests and questions, overall an extremely pleasant experience. Would definitely recommend. More

by jsp9890
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Joey Malizia

May 15, 2026

Koons Volvo Cars White Marsh responded

Thank you for noticing our welcoming, spotless facility. We’re pleased our team provided prompt service and attentive responses to your requests on your Volvo XC60. Your recommendation means a lot, and we look forward to serving you again.

May 14, 2026

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Employee Rating

Very professional organization. We were able to get in and out and the text message app kept me up to date on the progress. More

by Les Atkinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2026

Koons Volvo Cars White Marsh responded

Thank you for the five star review. We’re pleased our organized process and text message updates made your visit smooth and efficient. We appreciate the opportunity to service your Volkswagen.

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