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Albert Botello

Overview Reviews (239) Inventory (258)

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Albert Botello

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Albert Botello | Page 20

Pre-Owned Sales Consultant

Frank Brown Auto and Truck Ranch

5802 TX-327 Spur
Lubbock, TX 79424

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4.8

239 Reviews

Overview Reviews (239) Inventory (258)

Dealership Experience

11 yrs, 6 mos

Industry Experience

29 yrs, 10 mos

Languages Spoken

English

Spanish

4.8

239 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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239 Reviews of Albert Botello

March 30, 2020

Dealership Rating

Employee Rating

Quick and easy process. Friendly staff. Enjoyed the process even with everything going on with the corona virus, it was very easyAlbert and Jim were great!! Thanks!! process even with everything going on with the corona virus, it was very easyAlbert and Jim were great!! Thanks!! More

by sebgreen73

Verified Customer

Recommend Dealer

Yes

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Mar 31, 2020 -

Frank Brown Auto and Truck Ranch responded

sebgreen73, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 23, 2020

Dealership Rating

Employee Rating

Albert was fantastic, he helped me and made the process very smooth, but the other guy I worked with also, kept nitpicking and basically acted like he didn’t want me to buy the car, I left the day I was su very smooth, but the other guy I worked with also, kept nitpicking and basically acted like he didn’t want me to buy the car, I left the day I was supposed to buy a car, with him telling me I couldn’t that I needed more paperwork, but then the next day Albert calls me and says its okay that what I had was approved and i didn’t need anything extra. I don’t remember the other mans name but I do remember Albert, he sold me my first car. And I am thankful for him. More

by true.moore

Verified Customer

Recommend Dealer

Yes

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Mar 24, 2020 -

Frank Brown Auto and Truck Ranch responded

true.moore, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

March 16, 2020

Dealership Rating

Employee Rating

Fast and friendly service. Great sales staff and wide variety of vehicles. There is also great pricing on all vehicles. Looking forward to my next purchase. variety of vehicles. There is also great pricing on all vehicles. Looking forward to my next purchase. More

by Jaimesigns

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ricardo Alegria

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Mar 17, 2020 -

Frank Brown Auto and Truck Ranch responded

Jaimesigns, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 09, 2020

Dealership Rating

Employee Rating

Two words"great job",nice people to visit with good experience,and knowledge to deal with.wow wow wow wow the review is kinda boring to do. experience,and knowledge to deal with.wow wow wow wow the review is kinda boring to do. More

by flex16

Verified Customer

Recommend Dealer

Yes

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Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

flex16, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

March 02, 2020

Dealership Rating

Employee Rating

Una muy excelente oportunidad y muy buena atención a los clientes y muy buenos servicios y el agente que me atendió lo hizo muy bien clientes y muy buenos servicios y el agente que me atendió lo hizo muy bien More

by williamdaviel1223

Verified Customer

Recommend Dealer

Yes

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Mar 05, 2020 -

Frank Brown Auto and Truck Ranch responded

williamdaviel1223, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 28, 2020

Dealership Rating

Employee Rating

We took our truck in to address multiple recalls we have received notices on. Everything was easy...from making the appointment, to dropping off and picking up! Very pleased! received notices on. Everything was easy...from making the appointment, to dropping off and picking up! Very pleased! More

by allisonkerin

Verified Customer

Recommend Dealer

Yes

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Mar 05, 2020 -

Frank Brown Auto and Truck Ranch responded

allisonkerin, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 21, 2020

Dealership Rating

Employee Rating

Was a great visit again. This was my second time to get my vehicle serviced and they did a great job. I was in and out in matter of minutes. Thank you for such great service you have got a customer for lif my vehicle serviced and they did a great job. I was in and out in matter of minutes. Thank you for such great service you have got a customer for life. More

by LBD1964

Verified Customer

Recommend Dealer

Yes

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Feb 25, 2020 -

Frank Brown Auto and Truck Ranch responded

LBD1964, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 11, 2020

Dealership Rating

Employee Rating

Service Always great service and friendly employees. They are always there for us customers. Frank, Danny, Robbie and Terry are the best. Will always come h Always great service and friendly employees. They are always there for us customers. Frank, Danny, Robbie and Terry are the best. Will always come here for service. More

by WESTTWINS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Frank,Danny,Terry

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Feb 12, 2020 -

Frank Brown Auto and Truck Ranch responded

WESTTWINS, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 04, 2020

Dealership Rating

Employee Rating

I wasnt asked if I needed a ride back home to wait. I waited there for my vehicle an 1 and a half. 😔 price was good! waited there for my vehicle an 1 and a half. 😔 price was good! More

by becherbar68

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Phillip Richardson, Philip Jansen, Tyson Hall, Kienan Beasley, Ricardo Alegria , Dan Bryant, Dayne O'Reilly, Blake Silvas

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Feb 05, 2020 -

Frank Brown Auto and Truck Ranch responded

becherbar68, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 03, 2020

Dealership Rating

Employee Rating

Very professional and fast nice clean vehicles..... Albert Botello got me in the perfect truck that fit my description with the payment I wanted and more!! Albert Botello got me in the perfect truck that fit my description with the payment I wanted and more!! More

by randyperez926

Verified Customer

Recommend Dealer

Yes

Report | Print

Feb 05, 2020 -

Frank Brown Auto and Truck Ranch responded

randyperez926, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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Albert Botello | Page 20

Pre-Owned Sales Consultant

Frank Brown Auto and Truck Ranch

239 Reviews of Albert Botello

Dealership Inventory (258 Vehicles)

Had a great experience?Spread the word.

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Spread the word.