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Albert Ramirez
Albert Ramirez at Big Star Cadillac

Albert Ramirez | Page 9

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.8
141 Reviews
4.8

141 Reviews

Write a Review

141 Reviews of Albert Ramirez

January 27, 2025

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Employee Rating

I had excellent service and i am truly grateful for the service and support i received. Great customer service! More

by YOLI
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Teran

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Jan 27, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 27, 2025

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Employee Rating

Terrible service not customer attentive failed to notify us the part for the repair had come until we called to inquire about it five days after the part was supposed to be delivered and was told oh yeah it More

by MARKMACHALA
Recommend Dealer
No

Other Employees Tagged: Albert Ramirez

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Jan 27, 2025

Big Star Cadillac responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at vtrevinojr@bigstarcadillac.com. Vennie Trevino, Service Director.

January 26, 2025

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Employee Rating

Great service advisor Albert hands down! Unfortunately they failed to clean my brand new escalade on its first oil change 😔 More

by Jose Leal
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2025

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

January 22, 2025

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Employee Rating

They always provide good service. Representatives are friendly and attentive. They explain procedures thoroughly. Customer waiting room is comfortable. More

by KATDWEST
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Jan 23, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 19, 2025

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Service was great and this was my 1st time being there, this is a recommendatin for sure. More

by rlperez54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2025

Big Star Cadillac responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any thoughts or suggestions. Thank you for your business.

January 19, 2025

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Employee Rating

Been a Cadillac owner since 2005. Bobby Miller has been my service rep from the beginning ! He is awesome. Albert help me this week an he did a wonderful job as well! More

by lindeerambeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Denise Beyner-Stanley, Bobby Miller

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Jan 20, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for your loyalty and for choosing Big Star.

January 15, 2025

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Employee Rating

It was good experience, good service, good people. Did not take to long to service the car. More

by SANTI.F22
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

January 15, 2025

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Employee Rating

Service/dealership looks very nice since the remodel. The place looks awesome and very clean. More

by BAGARCIA28
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

January 14, 2025

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Employee Rating

Take. 3.1/2 hours todo oil change and rotation usually it’s 2 hours or les More

by morenolazaro99.lm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr, Jose Teran, Daniel Wood, Lee Velazquez, Isaiah Rodarte

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Jan 16, 2025

Big Star Cadillac responded

Thank you for your review. We are sorry to hear about your experience and we agree that is too long. Top-notch customer service is a one of our priorities and we strive to provide a world-class experience with every customer interaction. Please feel free to contact me directly should you have any other concerns at vtrevinojr@bigstarcadillac.com. Vennie Trevino. Service Director.

January 11, 2025

Dealership Rating
Employee Rating

Albert was very nice and helpful. Took good care of me and helped me out when an unexpected problem was discovered on my vehicle. More

by F.WILLIAMS15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2025

Big Star Cadillac responded

Thank you for your review. Although things seemed to go well, we are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

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