Dealer Reviews
Cars for Sale
Dealer Log In
Alberto Torres
31 Reviews
31 Reviews
Write a Review
31 Reviews of Alberto Torres
March 23, 2026
My sunroof would not close. I thought - take it to the dealer - since they deal with these types of issues all the time - they would know what to do. The public - knows that Dea I thought - take it to the dealer - since they deal with these types of issues all the time - they would know what to do. The public - knows that Dealers are usually more expensive than independent shops, but I thought the Dealer would give me better service. I also - setup the appointment early - 7:00am thinking if they had the car all day - they could use the time to fix the sunroof. Instead - I didn't receive a phone call or text all day. at 3:30pm I sent a text to the service man - asking for status - but didn't receive a response. At 4:00pm, I called - and was told Alberto had gone home for the day - and that my car was in the service bay and wasn't ready - they needed the car another day. At 7:30am the next day - I received a text - with a link to a video (Love the videos!) and was looking forward to a resolution to my issue - instead I got a 10 second video of the technician - no audio - walking around the car. Big deal. That doesn't tell me anything. I received a phone call from Alberto telling me it was going to cost over $4000 to repair the sunroof. It took - an entire day - to tell me this? And then - charge me 1/2 of what I paid for the car? (I bought the car used for $8,000). The public has come to conclusion - dealers cost more - but we still go anyway thinking they may know something the independent shops don't know. So...now I have to research 2nd opinions including Chat GPT which stated that figure was so overpriced - and not worth it. But the worst part was - I had to pay $250.00 for the inspection. They didn't remove the ceiling, they didn't do anything that cost $250.00 and - most shops would offer a free inspection especially when the cost of repair is in the $1,000's. And - the final rub: I had to pay for Lyft (Because they only pay for one way - so $35.00 out of pocket + They changed me $250.00 and no car wash. No window cleaning. No vacuum. Honestly? This is the reason dealerships have a bad name. This is the epitome of why no one wants to go to a dealer for service. Bad Service, no phone call or text for the entire day, exorbitant costs for repairs - and exorbitant costs for just a simple inspection. As a Consumer, I'm xxxxxx - but it doesn't matter. They aren't going to do anything but read this and shrug it off. But...live and learn. I just hate learning the hard way - not to go there anymore. More
by NoPoint
Verified Customer
March 22, 2026
Envision has been great to work with. I feel they have one of the best service departments from Alberto to Daniel and Jose. I feel they have one of the best service departments from Alberto to Daniel and Jose. More
by LUCCHESECONSTRUCTION
Other Employees Tagged: Jose Alarcon, Daniel Ayala, Mike Strang
March 14, 2026
The crude and vision Fort is very courteous and thorough. The communication was very clear. The communication was very clear. More
by Patriotcc
Other Employees Tagged: Alex Torres, David Torres
March 10, 2026
The dealership was able to share a video of the technician’s work on the car. All fluids appeared normal, and didn’t need flushing, or replacing at this time. technician’s work on the car. All fluids appeared normal, and didn’t need flushing, or replacing at this time. More
by edmund_lara1artist4u
Other Employees Tagged: John Armas, Jose Castillo, Johnny Montano, Grant Lee, Mike Sack
February 21, 2026
Very clean, friendly, on time and efficient. Would recommend your services to everyone. Thank you Would recommend your services to everyone. Thank you More
by GALLAGHER65801
Other Employees Tagged: Jose Castillo
January 26, 2026
Alberto is an exceptional Service Advisor. His communication skills have greatly improved. He shows concern over issues with the vehicle that persist after many repairs. The dealership, thr His communication skills have greatly improved. He shows concern over issues with the vehicle that persist after many repairs. The dealership, through Christina, has kindly provided me with a loaner vehicle for all of my repair visits, Seems my vehicle has many issues that cannot be rectified, but overall Alberto and Christina receive my highest ratings. More
by May Theodorou
Other Employees Tagged: Christina
December 19, 2025
I spoke to 5 different people at your dealership to try and get a replacement key for a ca we bought there, with a policy you sold us but no one knows how to help and we still don’t have our spare key. Why and get a replacement key for a ca we bought there, with a policy you sold us but no one knows how to help and we still don’t have our spare key. Why do you sell policies you won’t follow through and support? More
by HorrobleFollowup
Other Employees Tagged: Jose Alarcon, Daniel Ayala, Alex Torres, Jose Castillo, Johnny Montano, Diana Perez, Mike Sack , Will Fry, Mo Orozco, Maria
December 14, 2025
Johnny is great advisor he display everything on my truck next time I’m going with him next time I’m going with him More
by BRIAN_REBOLLAR
Other Employees Tagged: Jose Alarcon, Evan Grodan, Daniel Ayala, Alex Torres, Jose Castillo, Johnny Montano, Grant Lee, Mike Sack , Mo Orozco
December 10, 2025
Great service and great facilities. I appreciate the availability of a Lyft service also. The repair took a little longer than expected but the car runs great. I will continue to visit I appreciate the availability of a Lyft service also. The repair took a little longer than expected but the car runs great. I will continue to visit this dealership for further service needs. Thanks More
by 0GARZA2008
Dealership Inventory (349 Vehicles)
