Alex Clothier | Page 8

Alex provides superior service. He make every effort the client understands the repair issue and that the repair does not impact the client. He make every effort the client understands the repair issue and that the repair does not impact the client. More

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Alex has always provided great customer service. He goes the extra mile to ensure my concerns are addressed in a timely manner. Thank you so much! He goes the extra mile to ensure my concerns are addressed in a timely manner. Thank you so much! More

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Alex Clothier goes above and beyond for me and my family EVERY TIME that I have a service issue. Unfortunately, the last few times have been emergencies and Alex was on top of them from the moment I call or EVERY TIME that I have a service issue. Unfortunately, the last few times have been emergencies and Alex was on top of them from the moment I call or come into the service center. As I move into a new Mercedes soon, Alex will ALWAYS be my first call for service issues. I've been buying and leasing vehicles for almost 30 years and Alex is simply the best when it comes to customer case. Thank you! More

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Alex always does a fantastic job for us. We have come to expect outstanding support from him, and we actually look forward to going in to see him. He always makes certain that all of our c We have come to expect outstanding support from him, and we actually look forward to going in to see him. He always makes certain that all of our concerns are taken care of, and regularly goes the extra mile to make sure that we are happy when we leave. A true gem. Thank you Alex. More

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What can I say that I have not yet said about Alex. Alex goes above and beyond every time I am ready for service on my car. I never have to wait because he had a loaner vehicle waiting for me. The serv Alex goes above and beyond every time I am ready for service on my car. I never have to wait because he had a loaner vehicle waiting for me. The service I know is immaculate because Alex would not tell me to come back and pick it up if it was not. Many thanks to the service center and to Alex. Wish you all a happy thanksgiving. More

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Alex is thoughtful advisor. He provided immediate attention and addressed issue. My problem was solved in less than a couple hours to my complete satisfaction He provided immediate attention and addressed issue. My problem was solved in less than a couple hours to my complete satisfaction More

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My service with Alex always exceeds my expectations. Im fortunate to have such honest and financial conscious service advisor who goes above and beyond. Thank you mercedes Benz of Annapolis for great cu Im fortunate to have such honest and financial conscious service advisor who goes above and beyond. Thank you mercedes Benz of Annapolis for great customer service everytime 5 years and counting. More

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Alex had been my service advisor for 6 years now and always takes such great care of me and my car! Very communicative and always there to help make the process easy. I continue to own Mercedes just s always takes such great care of me and my car! Very communicative and always there to help make the process easy. I continue to own Mercedes just so I can continue to have him as my service advisor! More

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Friendly and responsive staff who Always make for a pleasant experience from start to finish! Thank you! pleasant experience from start to finish! Thank you! More

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We had our car for about 3 days when my husband and son were run off the road by a drunk driver going the wrong way. They ran over some debris that caused damage to one of our tires. We had to have the car were run off the road by a drunk driver going the wrong way. They ran over some debris that caused damage to one of our tires. We had to have the car towed to the service department. My husband met with Alexander and his service was phenomenal. He was open and friendly and reassured him that things would be taken care of and addressed properly. He set my husband up with a loaner while they had our car and ordered the parts they needed. He kept him updated on the status if the repairs. He made sure there was no damage to the rim and he got us back in our car within a few days. We will definitely be sticking with this dealership and the service department and look forward to working with Alexander moving forward. More

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