Alex Iribarren | Page 2

Establishing rapport with Alex two weeks prior to my visit may have helped how quick and smooth the process occurred. Alex provided me with multiple appointment opportunities and made efforts to answer visit may have helped how quick and smooth the process occurred. Alex provided me with multiple appointment opportunities and made efforts to answer all my questions. Sales manager Ashley was an absolute pleasure. I was not looking forward to the dealer experience because of how pushy car salesmen can be but Napoli was the complete opposite. I did not give the highest dealer rating because the car did not come with floor mats. I was not charged for mats but believe that should be included, especially on a lease. More

by Steven.Alfaro Verified Customer Verified Customer

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This dealership sucks . I paid over 1300 to get my car fixed for me to drive and have to take it back 3 hours later. It’s been 4 days and I still didn’t hear nothing back. A I paid over 1300 to get my car fixed for me to drive and have to take it back 3 hours later. It’s been 4 days and I still didn’t hear nothing back. And they don’t even help you get a loner or rental while your car is getting fixed . More

by kiahj518 Verified Customer Verified Customer

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It was a good initial experience but dealer has been unresponsive after closing the sale. Our questions were answered, and we were given ample time to test drive and make our decisions. Ultimately we pu unresponsive after closing the sale. Our questions were answered, and we were given ample time to test drive and make our decisions. Ultimately we purchased two vehicles, and have been happy with the cars. My rating falls short in one primary area. The dealership offers 1 year of service on all cars. As part of our agreement, they agreed to match the three years of service that other dealerships were offering. It was late, and we were there after closing finishing the paperwork, and I failed to get the confirmation of the service agreement in writing. I called our salesman who said he would check and get back to me. I emailed the sales manger for a confirmation. I finally talked to a finance member about another question, who checked and saw only 1 year in the system. He said he would check on this and get back to me. I have not heard back from any of them. I had planned to recommend this dealer to friends whom I know are looking for vehicles, but I won’t be doing do now because no one is responding to my inquiries. I feel like they told us what we wanted to hear to make the sale, but had no intention of following through. Frustrating and disappointing now that I can’t even get a response to my request for confirmation. More

by BEC Verified Customer Verified Customer

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Excellent experience. Pleasant and professional staff. Took time to listen and help get vehicle that suited our needs. Absolutely recommend. Pleasant and professional staff. Took time to listen and help get vehicle that suited our needs. Absolutely recommend. More

by sryczer Verified Customer Verified Customer

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The experience at Napoli Kia was amazing Jenn rios was the best she was very professional and knew a lot of information about cars the best she was very professional and knew a lot of information about cars More

by Jesus Verified Customer Verified Customer

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Buying a car with Napoli was fast and easy. They extremely helpful and made the process seamless! They extremely helpful and made the process seamless! More

by Kimdgibbs Verified Customer Verified Customer

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Best Kia Dealership after 3 Kia purchases. Always friendly and willing to go above and beyond to get the customer what they want. Always friendly and willing to go above and beyond to get the customer what they want. More

by cmlord1017 Verified Customer Verified Customer

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Everyone at the dealership is courteous and professional. I would highly recommend Napoli Kia to all my friends I would highly recommend Napoli Kia to all my friends More

by Phillipessenhigh Verified Customer Verified Customer

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The first experience I had in October through November was very different to the customer service I received in December. After much stress over the first car I left the dealership with, I ended up leavin was very different to the customer service I received in December. After much stress over the first car I left the dealership with, I ended up leaving over the moon happy with the experience, car and payments in December. They went above and beyond to make sure I did. They really helped change my mind about Kia right when I was close to losing hope. Now I’d recommend Kia to everyone! More

by Tiffany Ramirez Verified Customer Verified Customer

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Napoli Kia of Milford is a great dealership. From sales to service, everyone is knowledgeable, friendly, and helpful! From sales to service, everyone is knowledgeable, friendly, and helpful! More

by rjreda1229 Verified Customer Verified Customer

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