Alex Irlin | Page 4

Excellent service! Very happy with the experience! Very friendly and nice people who work with me Customer service is very very nice Very professional work friendly and nice people who work with me Customer service is very very nice Very professional work More

by TATYNAREALTY Verified Customer Verified Customer

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Working with A.K., Alex, Luis was a breeze during the purchase of our new Palisade! They provided honest, straightforward answers to our questions and didn’t push to add anything we weren’t comfortable w purchase of our new Palisade! They provided honest, straightforward answers to our questions and didn’t push to add anything we weren’t comfortable with to the purchase. More

by Kevin Verified Customer Verified Customer

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Bad service, poor customer service. Technicians did a lousy job. Took car 3x in a week for check engine light. Tried to complain to service manager Alex who wouldn't listen. He acknowledged my job was ov lousy job. Took car 3x in a week for check engine light. Tried to complain to service manager Alex who wouldn't listen. He acknowledged my job was overlooked but was very disrespectful and unprofessional. Spent $992 & cents More

by dankonana2014 Verified Customer Verified Customer

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Extremely low customer service standards. I shared that with the staff while I was there. There were more worried about the money they were going to spend on fixing what they missed in the first place. with the staff while I was there. There were more worried about the money they were going to spend on fixing what they missed in the first place. More

by SAMINDEPENDENT Verified Customer Verified Customer

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Worst part was dealing with GM Alex Irlin who pretty much was riding my new purchased vehicle from day to day work and had to remove his junk from the cargo. He was so arrogant and told me this vehicle has b was riding my new purchased vehicle from day to day work and had to remove his junk from the cargo. He was so arrogant and told me this vehicle has been show number of times throughout the day but would someone put his junk and ride this car from home to work if aforementioned was true? He lost all the credits. If you want to get Hyundai or Genesis get it from other hyundai not the Bloomington. More

by heaby0322 Verified Customer Verified Customer

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Easy no pressure staff. It was a busy Saturday so it took a while to get into the financing office, however the staff made sure to keep me updated regarding progress. a while to get into the financing office, however the staff made sure to keep me updated regarding progress. More

by jpb8288 Verified Customer Verified Customer

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For the cost, the only real issue is no one was 100% certain of the solution to the problem. However, if it is determined the problem is still unresolved, there would be no further diagnostic charge. certain of the solution to the problem. However, if it is determined the problem is still unresolved, there would be no further diagnostic charge. Service was fast, communication good, and max available discounts applied. Mr. Irlin was courteous and upfront about everything. More

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Joshua and Alex were super kind and helpful. Joshua was super chill and never made me feel pressured to buy anything. Alex was hilarious and we had fun conversations. He was also very knowledgeable and hel super chill and never made me feel pressured to buy anything. Alex was hilarious and we had fun conversations. He was also very knowledgeable and help me make the right choices for Add ons etc. More

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Joe was great and provided an amazing experience! this is our second Hyundai from this dealership and we will be getting our next one from here as well! our second Hyundai from this dealership and we will be getting our next one from here as well! More

by KARIEBERGSTROM Verified Customer Verified Customer

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This dealership should be avoided at all costs. The customer service is terrible. They have no regard for their customers at all. Vehicles are damaged by their service department and management is more customer service is terrible. They have no regard for their customers at all. Vehicles are damaged by their service department and management is more than hesitant to correct. The sales representatives and finance department are misleading and write “nothing promised or implied” on the “we owe” sheets of their contracts, even when they agree to correcting items. The classic term “shady” definitely applies. I have driven a Hyundai my entire life and my multiple experiences at this dealership have left me going to a different Luther dealership where they helped me get out my vehicle. This staff is not courteous, unprofessional, deceptive, and downright unhelpful - these traits are only amplified when they are busy. Highly recommend avoiding this dealership and especially avoiding Hector in their Sales Department and the woman in the Finance Department (whose name I cannot recall). More

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