Alex Irlin
Alex Irlin at Luther Bloomington Hyundai

Alex Irlin | Page 6

General Manager

Luther Bloomington Hyundai

4801 American Boulevard West
Bloomington, MN 55437

not yet
rated
127 Reviews
not yet
rated

127 Reviews

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Dealership Experience

9 yrs, 2 mos

Industry Experience

26 yrs, 5 mos

127 Reviews of Alex Irlin

September 10, 2020

Dealership Rating
Employee Rating

Great service experience! Mark Leitizio kept me informed of all of the work that was being done and asked additional questions about the problems I was having. The work was excellent and done on time. More

by Golfguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Romelo Carter

September 03, 2020

Dealership Rating
Employee Rating

Great personal attention by Alex Irlin, Michael in Finance, and Romelo! Was able to purchase my leased car in a very safe environment. Thank you! More

by Golfguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Romelo Carter

September 01, 2020

Dealership Rating
Employee Rating

Pleased with the sales rep and the manager to work with me and my girlfriend to get to the price we were looking for. Only had the Tucson for a day but so far it’s great More

by NOWUCANOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dave Boogren, Austin McCutcheon

August 16, 2020

Dealership Rating
Employee Rating

They have a general manager Who humiliate , harass the customer and even deny entry into the building lobby area where we wait between services which is unethical & unprofessional More

by sureshk.mynam
Recommend Dealer
No

Other Employees Tagged: Nancy Ogrezovich, Dave Boogren, Austin McCutcheon , Carleen Shimanski

Aug 17, 2020

Luther Bloomington Hyundai responded

Bloomington Hyundai gave this customer a loaner vehicle while we fixed the customers car. The customer damaged the vehicle and now has to be assessed for frame damage. Instead of getting the damage fixed, the customer choose to drive the loaner vehicle to Indiana, where he lost the key to the vehicle in a lake. Furthermore, the customer decided not to pay tolls in Illinois and also got a speeding ticket in Wisconsin. When the vehicle was finally returned to our service dept, there was hail damage on the car, and the customer refused to file a claim for the damage. Yes, he was not allowed into the lounge area so he would not create a scene. Our loaner agreement clearly states not to leave Minnesota or Wisconsin. Our loaner agreement clearly states that the customer is responsible for any damage just like when you rent a vehicle. We did our best to be patient with Mr. Suresh but unfortunately, he should take responsibility for his actions. Lastly, most of the employees tagged in this post were not involved whatsoever, why give people a 1 Star when you had zero interaction with those employees?!

July 23, 2020

Dealership Rating
Employee Rating

Real nice people good service reasonable prices for vehicle sales consultant are very helpful I'm very comfortable doing business with Luther Bloomington Hyundai... Thank you More

by simple_beauty09@yahoo.com
Recommend Dealer
Yes

July 17, 2020

Dealership Rating
Employee Rating

Everything was good except couple things nobody offer us a bottle of water and time management wasn’t so good it was two appointments at the same time. More

by Faridun
Recommend Dealer
Yes

Other Employees Tagged: Paul LiCalzi, Luke Burfield

July 01, 2020

Dealership Rating
Employee Rating

It was am amazing experience from beginning to end. They have an amazing team! The Genesis G70 is a gorgeous car! I would highly recommend buying your next vehicle at Bloomington Hyundai/Genesis! More

by HEATHERSTEINHAUER
Recommend Dealer
Yes

June 29, 2020

Dealership Rating
Employee Rating

Had a great experience. Nate was extremely helpful throughout the entire process and made it super easy in deciding to purchase a vehicle from this dealership. More

by CJHINZ
Recommend Dealer
Yes

Other Employees Tagged: Nate Drobnick, Nancy Ogrezovich

June 28, 2020

Dealership Rating
Employee Rating

Brandon was a honest professional salesman. Quick and easy in purchasing of vehicle. Way to go Brandon. Wouldn’t mind the understanding of why I chose Luther. Was told would work with me in Costco pric More

by JEREMY.WOODY
Recommend Dealer
Yes
Jun 28, 2020

Luther Bloomington Hyundai responded

Bloomington Hyundai read the program rules on the first responders program directly to customer on Hyundai America’s website. Flight attendants that are CPR certified are not eligible according to Hyundai America’s rules. Thank you for your feedback and glad to hear that you had a great experience with Brandon! Alex Irlin General Manager

Jun 28, 2020

JEREMY.WOODY responded

Not going down that Path again Alex. I giving my opinion of my experience and will remember that. In the times we are living in and Money being tight. Buying a car is a Big Choice to make. For someone that worked for an automobile dealership for over 7.5yrs knows how it works and what can and could be done for a customer. Hyundai has been cold to this issue and seems that way is still happening.

Jun 29, 2020

JEREMY.WOODY responded

In fact, Department of Homeland Security designated flight attendants as “first responders,” which means they're certified to provide pre-hospital care in a medical emergency.

June 17, 2020

Dealership Rating
Employee Rating

The Luther staff was friendly and knowledgeable. They made me feel like a valued customer. I also felt they took excellent precautions during this COVID 19 pandemic. More

by JENNIFERKIMINSKI
Recommend Dealer
Yes
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