Alex Leyva | Page 3

The high rating I gave was based on Mr Mathew Menéndez ‘s assistance., he did a great service recovery!, because the day before I was not treated well. I had taken the car for maintenance, Alex suggested I c assistance., he did a great service recovery!, because the day before I was not treated well. I had taken the car for maintenance, Alex suggested I change the sparks plugs, I agreed as long as I could leave at 1:30 pm because I was with my mother and I was taking her to the doctor that afternoon. Right after 1:00 pm, they notified me that the technician broke a part, they were going to replace it ( I did appreciate the honesty), but the part was not available, they offered a rental, but there was no car available!( the manager at the enterprise was not pleasant at all). I ended up being taken on an Lift to the medical appt. Afterwards I had to call a friend to pick us up, then take my mother to LA, then take me back to Sunland, where I reside. Alex , the person handling my car, did not offer me a lift back to the dealer the next day, so again I had to call a fruend to drive me back to the dealer! , I was very upset but Mr Menendez was very helpful and compensated us for the troubles, .Thank you Mr Menéndez.! More

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I took my 2024 Tundra in for its first 5,000 mile Toyota Care Service as well as a system default alert that kept popping up on the screen. They supposedly inspected the entire truck, a tire rotation, toppe Care Service as well as a system default alert that kept popping up on the screen. They supposedly inspected the entire truck, a tire rotation, topped off all fluids I was told that they had to do a hard reset of the system and they would need my phone to setup my truck to my Toyota App. When I picked up my vehicle the next day I was walked to the back lot by the service advisor. We came to a truck that was similar to mine and he asked if that was my truck. Being at THE largest dealership in the country and my vehicle on a lot with hundreds of trucks that all look the same I said, I don’t know, I didn’t park it nor would I know where it is. We eventually found my vehicle. The service advisor didn’t know what the heck he was doing nor could he answer my questions about how to set it up. I took it upon myself to follow the promps, scan my VIN number to add my vehicle, add the code that was sent to my phone and completed the entire process while he sat there! I must also add that I noticed my truck was dusty/dirty probably from all the construction going on at the dealership. Being the largest Toyota dealership in the country I would expect a complimentary carwash the way I receive them from other smaller dealerships I’ve taken my vehicles to. As I left the dealership I scrolled through my system setup screens and noticed that IF they rotated my tires the sure did NOT inflate the tires to the proper and all the same tire pressure. 3 of my four tires were at different tire pressures. One at 35, one at 37 and two at 41. Now IF they inspected my vehicle and rotated my tires this should have been the easiest and fastest preventative maintenance that should have been performed but it clearly wasn’t! If they are cutting corners on simple things such as tire pressure it makes me wonder what else they are cutting corners or taking shortcuts on!…. More

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Terrible, says they performed the oil change, yet when I checked the oil levels it has not been changed. I have evidence of it as well as my dash cam. VERY SHADY service advisors DO NOT GO HERE. checked the oil levels it has not been changed. I have evidence of it as well as my dash cam. VERY SHADY service advisors DO NOT GO HERE. More

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Longo Toyota Service Department and Service Advisor Alex is definitely 5 star from start to finish. Thank you again Alex and the Longo Toyota Service team. is definitely 5 star from start to finish. Thank you again Alex and the Longo Toyota Service team. More

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Pretty good at maintaining cars and giving you updates on your vehicle. They’re pretty quick too. your vehicle. They’re pretty quick too. More

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Very good I really liked the-service and working with Alex , he was very professional and quick. Alex , he was very professional and quick. More

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I love to come to Longo Toyota, because they take good care of me and my Highlanders needs, the fact they explain everything to me and make sure am satisfied with the work! It’s just the best customer ser care of me and my Highlanders needs, the fact they explain everything to me and make sure am satisfied with the work! It’s just the best customer service I’ve ever had! Thank you Alex and everyone that helps since I check in until I check out! You guys are amazing ⭐️⭐️⭐️⭐️⭐️ More

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I enjoy the service and attention given at the dealership by the whole staff onsite. by the whole staff onsite. More

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Clean, Good service , Excellent customer service. I love to have my service at this location. I love to have my service at this location. More

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Longo is my favorite Toyota dealer they are good at what they do.I’m happy with their service. they do.I’m happy with their service. More

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