Alex Leyva
Alex Leyva at Longo Toyota
Refer Me

Alex Leyva | Page 4

Service Consultant

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

Contact Me
4.9
44 Reviews

I'm from Hacienda Heights and I enjoy watching Basketball/Football

Dealership Experience

6 yrs, 4 mos

Industry Experience

6 yrs, 4 mos

Languages Spoken

English English

4.9

44 Reviews

Write a Review

44 Reviews of Alex Leyva

March 16, 2022

Dealership Rating
Employee Rating

Very good service very nice clean and so PROFESSIONAL always a good time when i go there More

by Spitty143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Danny Guerrero , Jeffrey Tsao , Annisa Wells

Mar 16, 2022

Longo Toyota responded

Thank you for the 5-Star rating on DealerRater - we're honored to serve you - Team Longo

Mar 16, 2022

Spitty143 responded

Thanks longo

February 22, 2022

Dealership Rating
Employee Rating

I always get great service from the crew at Longo. They communicate well and get my car gone to be quickly! More

by Rob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 23, 2022

Longo Toyota responded

We never want you going anywhere else but Longo Toyota. We're honored to serve you and make sure you hurry back

January 31, 2022

Dealership Rating
Employee Rating

I didn’t like when I take the car for oil change sometimes they make me wait 3 hours but this Friday you make wait for 8 hours they tell me be steady at 12 I get out at 4:20 too much time you need i More

by Josuedematta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Albert Lopez, Matthew Menendez, Joseph Perez-Baez, Ethan Su , Jeff Liu, Alberto Mariscal , Lesley Torres

Jan 31, 2022

Longo Toyota responded

Good Afternoon Josuedematta, Thank you for sharing your viewpoint on DealerRater and would like to take this opportunity, to apologize in the behalf of Longo Svc Dept. on the experience you had. Because your voice is very important to us, we would like to know more about the details. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen D: 626.580.6057 E: kary.loefler@longotoyota.com We look forward to hearing back from you

January 11, 2022

Dealership Rating
Employee Rating

Excellent customer service great workmanship and honest techs very helpful willing to answer any question will continue to come back More

by Timothy.muniga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 12, 2022

Longo Toyota responded

Thank you Mr. Muniga for the shout out on DealerRater about your visit to Longo Toyota. We're honored to serve you and look forward to seeing you in another 5K miles or 6M. Team Longo

December 29, 2021

Dealership Rating
Employee Rating

Overall amazing service. Alex was amazing, friendly and super knowledgeable about what needed to get done. More

by MorenaGArev87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 30, 2021

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota Svc Dept with your car care needs and have the Merriest of Holidays - Team Longo

December 06, 2021

Dealership Rating
Employee Rating

Good prompt service. I’ve been coming here for a while and it’s a good place to get your car it’s needs and help. More

by Ashley Velazquez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 07, 2021

Longo Toyota responded

Good Afternoon Ms. Velazquez - Thank you for entrusting Longo Toyota with your auto care needs and please have the Merriest of Holidays - Team Longo

October 13, 2021

Dealership Rating
Employee Rating

4 hour wait to do a 10 K maintenance check up is not acceptable. Someone called off in the cashier office is no excuse. This business should have a back up plan so it doesn’t impact customers in a negat More

by Patimas1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 14, 2021

Longo Toyota responded

From all of us @ Longo Toyota, we would like to extend our sincere apology for the wait you endured during your service visit. Because your voice and experience is important to us, your Service Consultant, Alex Leyva would like to discuss this matter directly with you. Due to the anonymity of DealerRater, we have no way of researching this matter further and or contacting you ourselves. At your convenience, please feel free to contact Alex at: D (626) 567-0512 E: Alex.Leyva@LongoToyota.com We look forward to hearing back from you

October 01, 2021

Dealership Rating
Employee Rating

The Labor is so expensive. The Service took almost 6 The Labor is so expensive. The Service took almost 6 Hours. I told the advisor about my coupons earlier but, He forgot to apply when checking out. More

by pcarrion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 01, 2021

Longo Toyota responded

We're sorry to read of the dissatisfaction you have about your visit to our dealership. Because your voice and experience is important to us our Service Manager, Matthew Menendez will be in contact with you shortly. If for whatever reason, he's unable to reach you, please feel free to contact him at: D: (626) 652-3614 E: Matthew.Menendez@LongoToyota.com Thank you for sharing your viewpoint on DealerRater.

August 12, 2021

Dealership Rating
Employee Rating

Always helpful and easy to work with you for good car maintenance . Good environment to spend time while waiting for your car. Starbucks and Subway too! More

by bktuna1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Lieu

Aug 13, 2021

Longo Toyota responded

Thank you for entrusting Longo Toyota | Alex Leyva with your servicing needs. From all of us @ Longo Toyota have a wonderful weekend and hurry back - Team Longo

August 03, 2021

Dealership Rating
Employee Rating

The team was polite and made recommendations and they were done . I have been with Longo for over 20 years . Buying 3 cars and trusting them with repairs More

by esiegris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2021

Longo Toyota responded

From all of us @ Longo Toyota - we're honored to serve you and thankful for all the years of loyalty you've had with our company. Here's to many many more years and please enjoy what you drive. Team Longo

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