Alex Owens
Alex Owens at Westside Lexus

Alex Owens | Page 12

New Vehicle Internet Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.6
145 Reviews
4.6

145 Reviews

Write a Review

Dealership Experience

6 yrs

Industry Experience

13 yrs, 2 mos

Languages Spoken

English English

145 Reviews of Alex Owens

November 02, 2021

Dealership Rating
Employee Rating

Good advise from customer’s point of view. Considerate, patient, staying with you, no pressures, clear process. More

by lin.paul
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau, John Loving , Some one from finance and work well with John Loving.

Nov 03, 2021

Westside Lexus responded

We love hearing our customers use words like "considerate" and "patient" when describing their purchasing experience with us. We're so pleased we could send you home in a car that you felt right in. Thank you for choosing Westside Lexus!

Nov 03, 2021

lin.paul responded

I also like to thank Manuel Gomez from the finance department. Without his advise, we would miss the opportunity of getting this deal. He successfully convinced us to change our mind to continue leasing another Rx350 instead of purchasing our old 2017 Rx350 when the lease came to en end.

October 24, 2021

Dealership Rating
Employee Rating

Very Satisfied with the purchase process. Very happy with the new 2022 Lexus, black line edition. More

by Stanley
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anil Sharma

Oct 25, 2021

Westside Lexus responded

We are delighted to know that our team made your car-buying experience a great one, Stanley! Thanks for supporting Westside Lexus and congrats on your car!

October 11, 2021

Dealership Rating
Employee Rating

Westside Lexus was a fantastic choice for the purchase of my first Lexus! My husband made contact with John Loving and he got an idea as to what we were looking for. They made sure they got me into the car o More

by T.Harri
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Loving

Oct 11, 2021

Westside Lexus responded

We are delighted to see that John made your car-buying experience nothing short of fantastic. It makes our day to know that we are providing our valued guests with a seamless purchasing process. Thanks for supporting Westside Lexus and congrats on your new car!

October 06, 2021

Dealership Rating
Employee Rating

Every one we encountered was professional. We hoped to make this transaction quick and glad to say it met our expectations More

by Samrk33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2021

Westside Lexus responded

We are delighted that we could make your purchase experience easy and efficient! Thank you for choosing Westside Lexus and for taking the time to leave us a review. Safe travels in your new car!

September 21, 2021

Dealership Rating
Employee Rating

I have purchased several cars from Westside Lexus and I have purchased several cars from Westside Lexus and never been disappointed in their service. It’s the easiest place in Houston to purchase a car. More

by ELAINE5
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Chau

Sep 21, 2021

Westside Lexus responded

Elaine, thank you for the positive rating! We're so glad we haven't let you down, and we wish you many happy miles in your newest vehicle. Safe travels, from the entire Westside Lexus team!

September 17, 2021

Dealership Rating
Employee Rating

Excellent customer serviceSalesman Alex Owens made the Excellent customer service Salesman Alex Owens made the sales process hassle free. easy and convenient More

by rogertaadaa98
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Chau

Sep 17, 2021

Westside Lexus responded

What great feedback! Thank you so much for shopping with us at Westside Lexus. We hope that you absolutely love your new vehicle.

September 04, 2021

Dealership Rating
Employee Rating

Salesperson was not interested in selling car as he did not answer my questions and was firm on selling price with take it or leave it attitude. More

by Wasif
Customer Service
Friendliness
Price
Recommend Dealer
No
Sep 20, 2021

Westside Lexus responded

Wasif - We would be grateful for your business and I'm very sorry to hear this wasn't the impression we left. I would like to learn more about what happened during your visit; perhaps there is something that I can do to assist you. Please give me a call when you have a free moment. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

August 31, 2021

Dealership Rating
Employee Rating

Truly the best car dealership in Houston. Alex Owens went above and beyond to make this an enjoyable and easy experience! Will recommend this dealership to everyone I know. More

by M Willis
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Chau

Sep 01, 2021

Westside Lexus responded

Thank you for your review of Westside Lexus! We are happy to hear your buying experience working with Alex was a positive one! We look forward to working with you again soon.

August 30, 2021

Dealership Rating
Employee Rating

John Loving, Alex Owens and Manuel Gomez helped me get my dream car! They were very professional and straight forward. We were able to sign the deal within an hour of getting there. I will always recommend W More

by ArlanL.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Loving , Manuel Gomez

Aug 30, 2021

Westside Lexus responded

Hi Arlan - We're so glad you bought your dream car at Westside Lexus! It's fantastic that John, Alex, and Manuel were all assisting you and made your purchase so efficient and simple. Thank you for recommending us and we look forward to seeing you again down the road!

August 29, 2021

Dealership Rating
Employee Rating

Tried w/Costco Auto program, but the internet team played games. Then had to find another sales agent and bought 350L AWD without Costco Program. More

by Shibuv0
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau, John Loving, Nellie Gonzalez , Shekhar Shroff

Aug 30, 2021

Westside Lexus responded

This feedback is very concerning to read. It is our goal to make the purchasing process go smoothly for our guests, and I am sorry that this was not fully reflected in your experience. I would appreciate the chance to speak with you so I can better understand what went wrong here. I will search for your contact information, but in the meantime, please don't hesitate to reach out to me. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

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