Alex Owens
Alex Owens at Westside Lexus

Alex Owens | Page 12

New Vehicle Internet Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.7
139 Reviews
4.7

139 Reviews

Write a Review

Dealership Experience

5 yrs, 9 mos

Industry Experience

12 yrs, 11 mos

Languages Spoken

English English

139 Reviews of Alex Owens

September 04, 2021

Dealership Rating
Employee Rating

Salesperson was not interested in selling car as he did not answer my questions and was firm on selling price with take it or leave it attitude. More

by Wasif
Customer Service
Friendliness
Price
Recommend Dealer
No
Sep 20, 2021

Westside Lexus responded

Wasif - We would be grateful for your business and I'm very sorry to hear this wasn't the impression we left. I would like to learn more about what happened during your visit; perhaps there is something that I can do to assist you. Please give me a call when you have a free moment. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

August 31, 2021

Dealership Rating
Employee Rating

Truly the best car dealership in Houston. Alex Owens went above and beyond to make this an enjoyable and easy experience! Will recommend this dealership to everyone I know. More

by M Willis
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Chau

Sep 01, 2021

Westside Lexus responded

Thank you for your review of Westside Lexus! We are happy to hear your buying experience working with Alex was a positive one! We look forward to working with you again soon.

August 30, 2021

Dealership Rating
Employee Rating

John Loving, Alex Owens and Manuel Gomez helped me get my dream car! They were very professional and straight forward. We were able to sign the deal within an hour of getting there. I will always recommend W More

by ArlanL.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Loving , Manuel Gomez

Aug 30, 2021

Westside Lexus responded

Hi Arlan - We're so glad you bought your dream car at Westside Lexus! It's fantastic that John, Alex, and Manuel were all assisting you and made your purchase so efficient and simple. Thank you for recommending us and we look forward to seeing you again down the road!

August 29, 2021

Dealership Rating
Employee Rating

Tried w/Costco Auto program, but the internet team played games. Then had to find another sales agent and bought 350L AWD without Costco Program. More

by Shibuv0
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau, John Loving, Nellie Gonzalez , Shekhar Shroff

Aug 30, 2021

Westside Lexus responded

This feedback is very concerning to read. It is our goal to make the purchasing process go smoothly for our guests, and I am sorry that this was not fully reflected in your experience. I would appreciate the chance to speak with you so I can better understand what went wrong here. I will search for your contact information, but in the meantime, please don't hesitate to reach out to me. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

August 07, 2021

Dealership Rating
Employee Rating

From the internet search all the way to walking our the door was a remarkable experience. Had some personal issues with credit union finance but finance personal took care of it. I would highly recommend A More

by cmoehlmann13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 09, 2021

Westside Lexus responded

Thank you for the fabulous review - we're elated to hear that Alex and the Westside Lexus team made your experience such a success! Safe travels, and come back again next time!

Aug 07, 2021

cmoehlmann13 responded

Great customer service from beginning to end!

August 06, 2021

Dealership Rating
Employee Rating

The place is newly renovated, showroom gives you feeling like in a museum, nice and luxurious. Inventory was better than other Lexuses in Houston area (during pandemic), salesman were really gentle, you wou More

by TODAYASUKA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Loving , Nam Pham

Aug 06, 2021

Westside Lexus responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you enjoyed your time working with the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

July 31, 2021

Dealership Rating
Employee Rating

Alex Owens as professional and respectful of us and our time during the process. We were finished with the entire process in about three hours. The finance portion went fairly quickly and painlessly. In More

by ABIDBOY
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Judy Patureau

Aug 02, 2021

Westside Lexus responded

We're so glad to hear we could set a new standard in your vehicle-buying experience! Thank you for trusting Westside Lexus with your business - and safe travels in your new ride!

July 28, 2021

Dealership Rating
Employee Rating

Great customer service and willing to work with you to get you what you want! Very inviting and helpful throughout the entire process which matters a lot when you’re a first time buyer. More

by Devynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Loving

Jul 28, 2021

Westside Lexus responded

Congratulations on your purchase! It makes our day to hear that our team was so helpful and attentive during the process. Thank you for putting your trust in us here at Westside Lexus!

July 22, 2021

Dealership Rating
Employee Rating

Buying here was pretty low stress/pressure which was nice. However, there wasn’t any negotiating price which made me feel like I probably left money on the table. All employees are very professional and More

by abenedict
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Perkins, JT Teodoro

July 11, 2021

Dealership Rating
Employee Rating

I had a great experience shopping for my first Lexus thanks to Alex Owens and Westside Lexus. Honest and open communication from the start , many options and trims to choose from available vehicles at t More

by Brenda Morales
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Loving, Anil Sharma

Jul 12, 2021

Westside Lexus responded

Hi Brenda - We are thrilled that Alex and the team helped you drive away in a car you love! Thank you for choosing Westside Lexus and for sharing your experience. Safe travels in your new Lexus UX!

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