Alex Ramirez | Page 36

Service Walters Mercedes always provide great service. They update you quickly on what they may find wrong with your car in addition to your service. Alex Ra Walters Mercedes always provide great service. They update you quickly on what they may find wrong with your car in addition to your service. Alex Ramirez is my go to guy who works in the service department. He is very thorough and knowledgeable about the types of service your cars need. He is very patient and makes sure your car is ready in a timely fashion. More

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Battery change Needs a battery change. Alex Ramirez received me and explained to me what to expect and promptly got the vehicle in, a d within about one hour and a h Needs a battery change. Alex Ramirez received me and explained to me what to expect and promptly got the vehicle in, a d within about one hour and a half it was done, and a quick car wash followed after which my car was ready to go. All my questions answered were answered in a timely and respectable manner. More

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Best service Alex Ramirez has been my service advisor for many years and he is the go to person whenever I needed for service. He is very knowledgeable and profes Alex Ramirez has been my service advisor for many years and he is the go to person whenever I needed for service. He is very knowledgeable and professional. Just ask for Alex! More

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Consistent good service. Walter's has a well-organized staff. From the time someone checked me in upon arrival to being led to my preferred service advisor, to registering wha Walter's has a well-organized staff. From the time someone checked me in upon arrival to being led to my preferred service advisor, to registering what I wanted done with my car and being shared with pre-service advice took only a few pleasant minutes. Estimated length of service was dead on, and payment was at the desk of the service advisor so no time wasted on my part lining for the cashier. Car was cleaned inside and outside, parked pointing to the exit, and I comfortably drove off as soon as I was handed my key. More

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Excellent customer service! Should ask for Alex Ramirez next time he is very friendly and knowledgeable. Can’t ask for more . It’s a great experience to dealing with him. Should ask for Alex Ramirez next time he is very friendly and knowledgeable. Can’t ask for more . It’s a great experience to dealing with him. More

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Service Alex was great. Super nice , knowledgeable and met all my needs. Thanks .had to get brakes done and service B and had a problem with rims and they Alex was great. Super nice , knowledgeable and met all my needs. Thanks .had to get brakes done and service B and had a problem with rims and they fixed in a timely manner. Thanks again More

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Excellent Service & Sales Experienced I was here last month September 2018 for my GLS450 annual maintenance and some minor warranty work done with the service consultant Alex which was ar I was here last month September 2018 for my GLS450 annual maintenance and some minor warranty work done with the service consultant Alex which was arranged by the Sales Manager Mr. Jin Lee. Alex was so details and courtesy and informative not only that the entire service teams are amazing its worth to drive from Pasadena Area. Jin Lee is the best Sales Manager I ever met when comparing with other Mercedes Benz Dealers in Southern California, he was so honest and willing to work with you in a fair & respect way, and not playing game with you like other Dealers, I was leased several Mercedes from him in the past years. will continue to do so when the existing leases expired ! Keep the Good Job Walter Mercedes and thanks to these two gentlemen Alex & Jin ! William Y More

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Everything is done you dont even have to ask! The service here is on point! That is the reason why I keep coming back to purchase from Walter's. And there is no disconnect from the sales team to The service here is on point! That is the reason why I keep coming back to purchase from Walter's. And there is no disconnect from the sales team to your service team they took good care of me. Thanks to sales team Bob Rosas, Gary Kunzman, and the service team Alex Ramirez, and a special mention to Mark Interlicchia. I have high expectations you exceeded them. Thank you all, Adrian Castro More

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Great professional friendly service. Helpful and explain what your service entitles and covered. Wait time not too bad. They should provide discount coupons promotion or senior citizen di Helpful and explain what your service entitles and covered. Wait time not too bad. They should provide discount coupons promotion or senior citizen discount. Also military discount would be helpful.m More

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Excellent Customer Service! I brought my car into Walter's Mercedes Benz because my engine light came on. My service advisor was Alex Ramirez. My car was fixed by the next day an I brought my car into Walter's Mercedes Benz because my engine light came on. My service advisor was Alex Ramirez. My car was fixed by the next day and I runs great again! This dealership is very professional with top rated customer service! I highly recommend Walter's! Thank you!! More

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