Alex Ramirez
Alex Ramirez at Walter's Mercedes-Benz of Riverside

Alex Ramirez | Page 38

Service Advisor

Walter's Mercedes-Benz of Riverside

3213 Adams Street
Riverside, CA 92504

4.9
543 Reviews

When you stop in to Walter's Automotive for service on your Mercedes-Benz you may have met Alex. He is one of our talented pool of service advisors that are here to make sure your car is serviced correctly, efficiently and to your satisfaction. He is also Master Certified for Mercedes-Benz. Alex stays very busy here at work so when he gets time off he spends it having fun typically hiking, shooting, riding motorcycles and driving cars. He is also a sports guy and follows the Kings, Yankees and Celtics. Give him a Mercedes-Benz to enjoy on his day off and he would choose a SL65 AMG Black Series. Make it a point to introduce yourself the next time you are in.

4.9

543 Reviews

Write a Review

543 Reviews of Alex Ramirez

August 03, 2018

Dealership Rating
Employee Rating

My Service Rep Exceeds My Expectations All the Time Alex Ramirez is a great service representative. He tends to my needs even when I don't have an appointment. He is always courteous and professional. More

by Phomo
Customer Service
Friendliness
Recommend Dealer
Yes
Aug 06, 2018

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving Alex this very kind review! We are delighted to know that he provided you with such great service throughout your recent visit, and we hope that you will continue to confide in him and our dealership for your future automotive needs! Check us out on Facebook and Twitter for savings and updates! Regards, Ray Burke- General Manager

July 29, 2018

Dealership Rating
Employee Rating

Great Service Got appointment very quick at a time that was convenient to me and was in and out in no time. I was very pleased with the friendly customer service. More

by Dpatel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 02, 2018

Walter's Mercedes-Benz of Riverside responded

It's great to hear that your experience was quick and hassle-free, Dpatel! We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Ray Burke - General Manager

July 28, 2018

Dealership Rating
Employee Rating

Always courteous Although Alex is not my regular service Dept. technician, he is always professional and courteous. He notified me of all updates in a timely manner. More

by RussEver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Greene

Jul 30, 2018

Walter's Mercedes-Benz of Riverside responded

Thank you so much for taking the time to leave Alex this kind review! It's such a pleasure to know that you are so content with your recent experience with him, and we are so glad that he took such good care of you! We look forward to providing you with the same attentive and helpful service again next time! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 24, 2018

Dealership Rating
Employee Rating

Rewarding, calm, friendly I was told what I needed it was done and Alex Ramirez stayed in contact with me by phone and in person in the lobby. More

by Dr. Yolie Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ari Abdolhosseini, Gary Kunzman

Jul 25, 2018

Walter's Mercedes-Benz of Riverside responded

Hi Dr. Smith, It's so great that your overall experience was so efficient, and that Alex was so informative throughout your visit! We hope to provide you with the same thorough assistance the next time your vehicle is in need of service! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 14, 2018

Dealership Rating
Employee Rating

Excellence with a professional service and smiles. I came in to service one Benz and left buying a two seater Benz. All because of a kind, caring, no pressure salesman Gary Gunzman. More

by Dr. Yolie Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ari Abdolhosseini, Gary Kunzman

Jul 16, 2018

Walter's Mercedes-Benz of Riverside responded

Hi Dr. Smith, Congratulations on your new vehicle! It's so awesome that we were able to help you with both your service and car-buying needs! We hope that you are enjoying your new Mercedes-Benz, and we hope to continue working with you to service both of your awesome vehicles! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 13, 2018

Dealership Rating
Employee Rating

Excellent Wonderful service, I was there for recall and regular maitanance . They gave me Uber service so I don’t need to wait .?Alex Ramirez was great , friend More

by Sammy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jul 16, 2018

Walter's Mercedes-Benz of Riverside responded

Hi Sammy, We're pleased to hear that Alex took such great care of you and your vehicle! We hope that everything is running smoothly, and we hope to see you again the next time you are in need of service! Check us out on Facebook and Twitter for savings and updates. Regards, Ray Burke - General Manager

July 07, 2018

Dealership Rating
Employee Rating

Professional technician Mr. Alex Ramirez was a very professional technician, yet the problem wasn't resolved. But not from Alex trying. He was very friendly and professional More

by Shelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 09, 2018

Walter's Mercedes-Benz of Riverside responded

Thank you for the feedback and letting us know. I’ll get with Alex and see what is going on. Either myself or Alex we’ll reach out to make sure we get this resolved for you right away. Mark Interlicchia Service Manager Walter’s Mercedes-Benz of Riverside 951-688-3332

June 30, 2018

Dealership Rating
Employee Rating

These guys got it right Alex Ramirez and Ray Burke renewed my trust in the Walters Mercedes Team after services on both of my Mercedes to the extent of my friend visiting the More

by MIKETZEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Akigbe, Ray Burke

Jul 02, 2018

Walter's Mercedes-Benz of Riverside responded

It's our pleasure to provide you with the service and assistance that you deserve. Thank you for confiding in us to take care of your automotive needs. We hope to continue working with you for years to come! Check out our Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

June 29, 2018

Dealership Rating
Employee Rating

Excellent Customer Service Alex Ramirez has been my Service Advisor since I bought my GLE in 2016. He has consistently provided a high level of service for me, in a most profess More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 02, 2018

Walter's Mercedes-Benz of Riverside responded

Hi Ken! Alex will be so delighted to hear of your kind review, and we are so pleased to hear that he has been so helpful and welcoming to you! Please feel free to reach out the next time you are in need of assistance. We would love to help! Check out our Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

June 29, 2018

Dealership Rating
Employee Rating

Service on Vehicle Overall, the service done on my vehicle was good. And my service rep, Alex Ramirez gave me great customer service. I look forward to my next visit. More

by Pnsnolan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 02, 2018

Walter's Mercedes-Benz of Riverside responded

We're glad that Alex and the team took such good care of you and your vehicle during your recent service visit! We appreciate your review, and we equally look forward to working with you again in the future! Check out our Facebook and Twitter for savings and updates! Regards, Ray Burke - General Manager

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