Alex Torres | Page 2

Envision Ford of Oxnard responded

Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your visit. We understand how frustrating it must have been to arrive for your appointment only to experience delays, have difficulty locating your advisor at checkout, and spend more than four hours waiting for a tire replacement. That's not the level of efficiency or communication we strive to provide. We're also disappointed to hear that the atmosphere in our service department left you feeling that customer service was not a priority. Every customer deserves to feel welcomed, valued, and attended to throughout their visit, and it's clear we fell short of those expectations. We appreciate your honest feedback and regret that your experience has led you to feel you won't return. Your comments will be shared with our management team as we continue working to improve our service operations and customer experience. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear you had such a positive experience and that our team took great care of you. We truly appreciate your kind words and encouragement. We’ll be sure to share your feedback with the team. Thank you for choosing Ford of Oxnard, and we look forward to serving you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your feedback. We’re glad to hear Grant Lee provided great communication and helped guide you on the services to consider before your coverage expires. We’ll be sure to share your kind words with him. At the same time, we’re sorry to hear that previous experiences with our dealership did not meet your expectations. We understand how frustrating it can be when past interactions leave a negative impression, and we appreciate you being honest about your experience. Thank you for recognizing Grant’s efforts, and we appreciate the opportunity to continue earning back your trust. Your feedback is valuable and will be shared with our team. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your feedback. We’re sorry to hear about your experience and understand why you would be frustrated. If you specifically requested that a particular system not be inspected, we should have clearly communicated any need to expand the diagnosis and obtained your approval before proceeding. We also understand that being without your vehicle for two weeks added to the frustration. Clear communication and setting proper expectations are critical, and it sounds like we fell short in that regard. We appreciate you bringing this to our attention and will review your concerns with our team. Thank you for your feedback. — Ford of Oxnard Management Team

d.meadows.s506302 responded

Thanks Mike!

Envision Ford of Oxnard responded

Thank you for the outstanding review! We’re thrilled to hear that every interaction you’ve had with our dealership has been professional, kind, and caring. It means a lot to know that you’ve consistently had positive experiences with our service department. Alex will be especially grateful for your recognition. Keeping customers informed, delivering vehicles clean and on time, and going above and beyond are exactly the qualities we value in our team members. We’ll be sure to share your kind words with him. Thank you for your continued trust and support. We truly appreciate your business and look forward to taking care of you and your vehicle for years to come! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered. Missing a scheduled valet pickup without any communication is unacceptable, and we understand how frustrating it must have been to repeatedly follow up and ultimately cancel your appointment. We also recognize your disappointment after finally getting your vehicle in for service, only to feel that your original concern was not addressed. Our goal is to provide clear communication, accurate recommendations, and effective repairs, and it’s clear we fell short of those expectations in your case. We appreciate your candid feedback and will use it as an opportunity to improve both our communication and service processes. Thank you for bringing these concerns to our attention. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear the inspection reports were helpful and that communication around your vehicle’s needs and costs was clear. That transparency is exactly what we strive for. We appreciate your support and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for taking the time to share your feedback—we really appreciate it! We’re glad you had a positive experience and look forward to working with you again. Thanks again for your trust and support! — Ford of Oxnard Team