Alex Torres | Page 2

d.meadows.s506302 responded

Thanks Mike!

Envision Ford of Oxnard responded

Thank you for the outstanding review! We’re thrilled to hear that every interaction you’ve had with our dealership has been professional, kind, and caring. It means a lot to know that you’ve consistently had positive experiences with our service department. Alex will be especially grateful for your recognition. Keeping customers informed, delivering vehicles clean and on time, and going above and beyond are exactly the qualities we value in our team members. We’ll be sure to share your kind words with him. Thank you for your continued trust and support. We truly appreciate your business and look forward to taking care of you and your vehicle for years to come! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered. Missing a scheduled valet pickup without any communication is unacceptable, and we understand how frustrating it must have been to repeatedly follow up and ultimately cancel your appointment. We also recognize your disappointment after finally getting your vehicle in for service, only to feel that your original concern was not addressed. Our goal is to provide clear communication, accurate recommendations, and effective repairs, and it’s clear we fell short of those expectations in your case. We appreciate your candid feedback and will use it as an opportunity to improve both our communication and service processes. Thank you for bringing these concerns to our attention. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear the inspection reports were helpful and that communication around your vehicle’s needs and costs was clear. That transparency is exactly what we strive for. We appreciate your support and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for taking the time to share your feedback—we really appreciate it! We’re glad you had a positive experience and look forward to working with you again. Thanks again for your trust and support! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the awesome review! We’re glad to hear Alex Torres kept you informed every step of the way and made the experience efficient—and even enjoyable. We agree, good people are what make a business thrive. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the kind feedback! We’re glad we could get your car repaired quickly and that you had a positive experience. We truly appreciate your trust and look forward to helping you again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear Grant took charge, explained everything clearly, and got your engine replacement completed even quicker than expected. That level of care and efficiency is exactly what we aim for. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the kind words! We’re glad to hear you found our team courteous and thorough, and that the communication was clear throughout your visit. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team