Alex Torres | Page 3

Envision Ford of Oxnard responded

Thank you for sharing your experience. We’re sorry for the frustration caused by the lack of communication and the extended time your vehicle was with us—especially without clear updates. Being without your car for a week and having to repeatedly try to get in touch is not acceptable. While we’re glad you found our staff friendly, we clearly fell short in keeping you informed and setting proper expectations. You should have received timely updates and returned calls without having to chase them. Your feedback is important, and we will be reviewing this with our team to improve communication and follow-up moving forward. We appreciate you bringing this to our attention. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for sharing your feedback. We’re sorry to hear you had difficulty reaching your service advisor and that your messages were not returned. Communication is a very important part of the service experience, and we understand how frustrating that must have been. We also apologize for the inconvenience of receiving your vehicle back with a dead battery. We’re glad to hear that the mobile service access worked well, but we clearly fell short in other areas of your visit. Your feedback will be shared with our team so we can improve our responsiveness and overall service process. Thank you for bringing this to our attention. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear you were treated well and that everything was explained clearly throughout the process. Most importantly, we’re happy we were able to help you get the car you wanted. We appreciate your trust and hope you enjoy your new vehicle! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad we were able to fit you in quickly and provide fast, efficient service. Alex, Daniel, and Jose will appreciate the recognition—they work hard to make sure every visit runs smoothly. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the five-star review! We’re thrilled to hear our team was friendly, caring, diligent, and knowledgeable—and that your service was both excellent and timely. We truly appreciate your trust and kind words. Thank you for choosing us!

Envision Ford of Oxnard responded

Thank you for sharing your feedback. We’re glad to hear you felt confident in the work done by our technicians, but we’re very disappointed to learn that the service advisor experience fell short. That’s not acceptable, and it’s certainly not the impression we want to leave with our customers. Your comments are important, and they help us identify where improvement is needed—especially in communication and customer care on the service side. We appreciate you being candid with us and regret that this experience led you to consider another dealership. If you’re open to it, we would welcome the opportunity to discuss your visit further and see if there’s a way to make things right. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for sharing your experience. We’re very sorry to hear that the shaking issue is still present after the service and the amount you invested. That’s understandably frustrating, and it’s not the outcome we want for our customers. We would appreciate the opportunity to review the work performed, re-evaluate the concern, and determine next steps to properly address the issue. Please contact our service management team so we can look into this further and help get this resolved. Thank you for bringing this to our attention—we take concerns like this seriously and want to make it right. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for bringing this to our attention. I completely understand how frustrating this situation must be, especially after speaking with multiple team members and still not having a clear resolution. That is not the experience we aim to provide. To clarify, we absolutely stand behind the products and policies we offer, and our intention is always to support our customers through the full process. That said, it’s clear there has been a breakdown in communication or follow-through here, and for that I sincerely apologize. We would appreciate the opportunity to review your specific policy details and ensure this is handled correctly and promptly. Please reach out to our management team directly so we can take ownership of this and work toward a resolution as quickly as possible. Thank you for your patience, and we hope to restore your confidence in our dealership.

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear Johnny took the time to walk you through everything on your truck and made the experience a positive one. We’ll be sure to pass along the compliment, and we look forward to taking care of you again with Johnny on your next visit.

Envision Ford of Oxnard responded

Thank you for such an amazing review! We truly appreciate you recognizing our dedicated team and professional technicians. It means a lot to hear that our service helped you identify future needs and build a repair plan to extend the life of your vehicle—that’s exactly what we strive for. Thank you for choosing Envision Ford and for trusting us with your vehicle. We look forward to being here for you for many miles to come.