Alex Torres | Page 3

Envision Ford of Oxnard responded

Thank you for the awesome review! We’re glad to hear Alex Torres kept you informed every step of the way and made the experience efficient—and even enjoyable. We agree, good people are what make a business thrive. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the kind feedback! We’re glad we could get your car repaired quickly and that you had a positive experience. We truly appreciate your trust and look forward to helping you again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear Grant took charge, explained everything clearly, and got your engine replacement completed even quicker than expected. That level of care and efficiency is exactly what we aim for. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the kind words! We’re glad to hear you found our team courteous and thorough, and that the communication was clear throughout your visit. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for sharing your experience. We’re sorry for the frustration caused by the lack of communication and the extended time your vehicle was with us—especially without clear updates. Being without your car for a week and having to repeatedly try to get in touch is not acceptable. While we’re glad you found our staff friendly, we clearly fell short in keeping you informed and setting proper expectations. You should have received timely updates and returned calls without having to chase them. Your feedback is important, and we will be reviewing this with our team to improve communication and follow-up moving forward. We appreciate you bringing this to our attention. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for sharing your feedback. We’re sorry to hear you had difficulty reaching your service advisor and that your messages were not returned. Communication is a very important part of the service experience, and we understand how frustrating that must have been. We also apologize for the inconvenience of receiving your vehicle back with a dead battery. We’re glad to hear that the mobile service access worked well, but we clearly fell short in other areas of your visit. Your feedback will be shared with our team so we can improve our responsiveness and overall service process. Thank you for bringing this to our attention. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear you were treated well and that everything was explained clearly throughout the process. Most importantly, we’re happy we were able to help you get the car you wanted. We appreciate your trust and hope you enjoy your new vehicle! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad we were able to fit you in quickly and provide fast, efficient service. Alex, Daniel, and Jose will appreciate the recognition—they work hard to make sure every visit runs smoothly. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the five-star review! We’re thrilled to hear our team was friendly, caring, diligent, and knowledgeable—and that your service was both excellent and timely. We truly appreciate your trust and kind words. Thank you for choosing us!

Envision Ford of Oxnard responded

Thank you for sharing your feedback. We’re glad to hear you felt confident in the work done by our technicians, but we’re very disappointed to learn that the service advisor experience fell short. That’s not acceptable, and it’s certainly not the impression we want to leave with our customers. Your comments are important, and they help us identify where improvement is needed—especially in communication and customer care on the service side. We appreciate you being candid with us and regret that this experience led you to consider another dealership. If you’re open to it, we would welcome the opportunity to discuss your visit further and see if there’s a way to make things right. — Ford of Oxnard Team