Alicia Chapman-Jones

Super qualified technician ,very knowledgeable and great service writer with a friendly smile. Great place service writer with a friendly smile. Great place More

by mitchellracing3 Verified Customer Verified Customer

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Appointment was perfect. I was contacted for to pick up very quickly. Staff very professional and concern with my request and more. I was contacted for to pick up very quickly. Staff very professional and concern with my request and more. More

by ezjoewilson Verified Customer Verified Customer

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Fast and informative very clear and straight to the point and listen to what I need point and listen to what I need More

by Gandaa67 Verified Customer Verified Customer

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I am very satisfied with the service that I receive from Alicia Chapman Jones at Southern Ford. She is always very professional and provides outstanding customer service. Prior to Alicia I worked with John Alicia Chapman Jones at Southern Ford. She is always very professional and provides outstanding customer service. Prior to Alicia I worked with John Conway and I am very excited to see that he is back as the Service Manager. I chose to purchase my two most recent vehicles because of the service that I received from John. When John left I specifically asked for Alicia and I have not been disappointed. More

by SMHUTCW8992 Verified Customer Verified Customer

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Contacted Alicia about the problems with the car I just purchased ( 2023 Lincoln Navigator) and they corrected one thing. My car only had one key and no floor mats. The front camera lens is cracked and the purchased ( 2023 Lincoln Navigator) and they corrected one thing. My car only had one key and no floor mats. The front camera lens is cracked and the rear wiper blade is ripped. The seats are dirty and there a whining sound when driving on the road. I did receive the floor mats after a week of owning my vehicle. More

by JETTE.MCFADDEN Verified Customer Verified Customer

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I am a new customer and my experience with Southern has been far superior than with the previous provider. Then have performed excellent work and kept my informed about needs for my vehicle. been far superior than with the previous provider. Then have performed excellent work and kept my informed about needs for my vehicle. More

by BRIANLEKEITH Verified Customer Verified Customer

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Quick and easy process and I appreciate the ease of the repairs. The communication about a rebate was helpful as well. repairs. The communication about a rebate was helpful as well. More

by JPASSABET Verified Customer Verified Customer

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Service was great but the department dont like picking up the phone so communication is terrible the phone so communication is terrible More

by gencrooke Verified Customer Verified Customer

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As an EV owner, I've heard horror stories about others going in to get their cars serviced, and it being a nightmare. Any time I go in, it's always easy. The team is professional, kind, and aren't looking going in to get their cars serviced, and it being a nightmare. Any time I go in, it's always easy. The team is professional, kind, and aren't looking to upsale you. More

by bruce.herring77 Verified Customer Verified Customer

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If I could rate NO stars, I would. When calling and/or texting and leaving a message, why is it so hard to get a return call. When calling and/or texting and leaving a message, why is it so hard to get a return call. More

by tmrunderground Verified Customer Verified Customer

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