Alon Katende | Page 17

Alon was the best. Great customer service, would highly recommend!!!! Dealership was excellent as well. Great customer service, would highly recommend!!!! Dealership was excellent as well. More

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These guys make leasing a new car as easy as possible! I’d definitely recommend them. I’d definitely recommend them. More

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We have been using Smythe for many years. Everything about the company is top notch. Sales, service, attention to detail are excellent. Everything about the company is top notch. Sales, service, attention to detail are excellent. More

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Positive experience with max, he was very helpful and made sure that I knew everything in the car made sure that I knew everything in the car More

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Every employee at Smythe is a consummate professional, helpful and knowledgeable. We love doing business with Smythe. Thank you for the great experience helpful and knowledgeable. We love doing business with Smythe. Thank you for the great experience More

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Working with Alon and Jeremy at Smythe was a great experience. Alon was incredibly helpful as we did our competitive research and patiently answered all of our questions. When the time came to lease o experience. Alon was incredibly helpful as we did our competitive research and patiently answered all of our questions. When the time came to lease our XC90, he helped us get the best package for our needs. Upon pickup, Jeremy stepped in to give us an overview of how to use the car and helped us with all the remaining details and product add-ons. Overall, we really enjoyed working with Smythe and look forward to continuing to work with them during our lease (and the next lease)! More

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Anthony “Antonio” Monteiro was incredibly helpful and informative. Word recommend him to anyone. Keep up the amazing work and thank you again! informative. Word recommend him to anyone. Keep up the amazing work and thank you again! More

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This is my second car from Smythe Volvo. And I've had 3 Volvos serviced there. This dealership is everything I think of when I think of excellent customer service. Each interaction is better And I've had 3 Volvos serviced there. This dealership is everything I think of when I think of excellent customer service. Each interaction is better than the last. I think they are happiest when customers are delighted. The only sales and service surprises we have had have been the happy ones. Top notch people and facilities. More

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I had been working with Alon Katende for a couple of weeks. We spoke on the phone last week, traded several emails and text messages. I sent him the information for my trade-in and my USAA Dealer Fund weeks. We spoke on the phone last week, traded several emails and text messages. I sent him the information for my trade-in and my USAA Dealer Funding Request. I texted with him on Friday several times and he advised me that the used car I was interested in was still available and he would hold it for me to drive there Saturday morning to buy it. My wife and I were driving from Harrisburg, PA, which was about 2 ½ hours away. I texted him the moment we arrived there around 11:00 am and Cathy got us checked in. He then basically told me that the car was sold about 30 minutes ago--really that someone had put a deposit on it and it was now waiting to be detailed--and he immediately began trying to sell me another car that he already had the keys to--although that had none of the options I came for and another that was thousands of dollars more. I politely asked to speak to a manager and a person, whose name I believe was Val Pereira, told me the car now had a deposit on it, was waiting to be cleaned and I couldn’t buy it. They kept trying to sell me a more expensive car that did not have the options I wanted. I drove 300 miles round trip and spent about $150 in gas and travel expenses, not to mention, wasted an entire Saturday driving in the rain. When I got home I received a text from Alon with a photo of the pricier deal he was still pushing but that had none of the of the options I wanted and was $3,000 more. The incredulity of this still astounds me. I sent the President and VP of the dealership, Kevin and Sean Flanagan, an email over this--no response. I really think he knew the car was sold and just figured if I drove that far I would buy another one from him out of convenience. Wasted an entire day because of this. More

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Very professional car was ready on time salesman and manager work well together and person go over the vehicle was very helpful manager work well together and person go over the vehicle was very helpful More

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