No appointment but Scranton motors took care of my problem right away. Went out of there way to take care of me. I thank them for their service.
"Many repairs to pick up truck: "
Dash board sensor repair made
Check engine sensor indicated vacuum sensor was bad. Scranton got that fixed so I could get my truck to pass emissions
Had many other major repairs done, radiator, gas tank system replaced, and given a multitude of many things that needed to be fixed but at this point I have put in thousands of dollars beyond its worth to keep it going.
Would buy new but the price for new trucks is outrageously unaffordable even for a person making over $100,000 a year. The taxes in Connecticut is atrocious and it is absolutely a disgrace to pay an excise tax on these vehicles . Not Scranton’s fault but something needs to give here so we can buy your great trucks!
"My Grand Stay at Scranton of Vernon by Mary Ellen Wisneski"
As you arrive you are welcomed with smiling faces and you feel as though you are the only person
they are helping. They are happy to help you with your needs. They are professional, honest. If they find other things that need attention while servicing your vechile they will let you know.They dont pressure you to fix or change it but make you aware and show you. They tell you approximately how long it will take and costs, no hidden fees. I used to go to small shops to have my vehicle serviced but since I purchased my vehicle here, I decided to try their service. Glad I did, I will continue to have my vehicle serviced here from now on. Keep up the good work!!
Each time I have interacted with staff-all have been professional and accomodating! Service has been excellent and repairs completed in timely manner. Excellent experiences!!
"Great service GM not so nice"
The service writing staff is top notch. Never have a problem. The new service manager seems very nice. I liked him as a service writer. The shop forman Steve, awesome to deal with. The GM Ryan needs some people skills. Not a very nice personality. The Scranton’s always were so personable. This fellow, not so much. Just look at the revolving door on the service manager’s position.I love the service staff but not the new management.
You asked for my opinion and here it is.
I talked to David Baeza in sales and he’s a great person.
"Benchmark dealership "
As usual both the service and the staff were excellent. At times, I enjoy just going in to talk as I consider them as family.
"Oil change "
2 hours for oil chang unexceptionable to have oil changed. People work and sitting in waiting room for 2 hours is not good service gggg
"ABS Brake warning light"
They quickly found a bad wheel bearing causing the problem and got me back on the road! Best part, it was under warrant. Hey, nice lounge with coffee and WiFi too!
My thanks to David and Rocky for making shopping experience. David. Was my primary contact. He is polite, through and efficient. In addition, he has kept in touch to insure customer satisfaction. Rocky is sincere, positive and again, through. SCRANTON is fortunate to have representatives of this caliber. My thanks for a positive sales experience.
"Great experience with Scranton Motors"
Excellent service! They are extremely friendly, professional and welcoming. Gives you a feel that they truly care about the customer. Would recommend Scranton to anyone.