Amanda Wade | Page 12

Great customer service I brought my truck in with an issue and it was handled efficiently and effectively with great customer service. I had a question on something, but it I brought my truck in with an issue and it was handled efficiently and effectively with great customer service. I had a question on something, but it was quickly handled and I was treated amazingly. More

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2015 Ford Explorer Windshield Seal Repair We are pleased and very satisfied with the attention and service provided by the intake staff JT and with the additional help from the service departm We are pleased and very satisfied with the attention and service provided by the intake staff JT and with the additional help from the service department service advisors Amanda Wade and Lorena Baker. We have used Randall Reed Planet Ford for our vehicle service consistently since purchasing our Explorer at Planet Ford and would highly recommend them. Sincerely, J.Williams More

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Great Service and Fast Turn Around Time! The service advisors here treat you right and get whatever service you need done to your vehicle done in a timely manner! Would recommend to anyone no The service advisors here treat you right and get whatever service you need done to your vehicle done in a timely manner! Would recommend to anyone not satisfied with their current dealership! More

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Awesome Service Amanda and your team hit a homer in in my book I came to Houston for a medical appointment, on the way my truck had an issue. I called Amanda and told Amanda and your team hit a homer in in my book I came to Houston for a medical appointment, on the way my truck had an issue. I called Amanda and told her I need to get back home. They had my truck fixed in a matter of hours. Thanks for the great service. Charles More

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2011 Ford Fiesta transmission issue Amanda the service advisor was very knowledgeable and helpful. She was aware of previous cars with the same issue and basically was upfront. I was exp Amanda the service advisor was very knowledgeable and helpful. She was aware of previous cars with the same issue and basically was upfront. I was expecting the car to be there at least a week. Dropped it off early Friday and was ready Monday morning! Thank goddess transmission control module was still under warranty! More

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Recall It's good to call ahead of time, but once parts were finally in they were great - dropped off car in the morning, they have a shuttle service to get y It's good to call ahead of time, but once parts were finally in they were great - dropped off car in the morning, they have a shuttle service to get you to work, they fixed my door panel for free as well as recalls, and brakes. More

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Absolutely and overwhelmingly satisfied. Amanda Wade and all of the service team who participated in the work done on my truck deserve recognition for having gone beyond the normal in achievi Amanda Wade and all of the service team who participated in the work done on my truck deserve recognition for having gone beyond the normal in achieving the end results, addressing all of the problems I reported and others I was not aware of at the time the faults occurred which brought me to Planet Ford. The personal help to me by the courtesy shuttle drivers and the fact that this service is available is noteworthy in itself. Amanda's persistence with American Auto Shield, my extended warranty provider is a credit to her and I appreciate those efforts very much. A hearty Well Done to ALL of the Planet Ford 59 Team from the bottom of my heart!! More

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Fixed a problem that another dealer did not. After taking the F-150 to a dealer closer to my house (twice) for an intermittent problem - I was told that since the problem wasn't noticed during th After taking the F-150 to a dealer closer to my house (twice) for an intermittent problem - I was told that since the problem wasn't noticed during the short time they drove it, they couldn't fix it. I took it to Randall Reed, and the tech noticed that the description matched a TSB that had been out over a year. Truck repaired and the issue has not re-appeared. More

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tremendous progress Originally, the service department was a bit disorganized and not very customer focused, but I have seen tremendous improvement, in customer service. Originally, the service department was a bit disorganized and not very customer focused, but I have seen tremendous improvement, in customer service. I have seen a noticeable difference in the service personnel, making sure that customers come first. More

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Service Excellent service with friendly staff. Special attention made to details and follow up after the vehicle was serviced to ensure all issues were addres Excellent service with friendly staff. Special attention made to details and follow up after the vehicle was serviced to ensure all issues were addressed promptly. More

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