I arrived a little earlier but was still taken in right
away! Service was friendly. I especially liked that the car was washed and inside vacuumed
away! Service was friendly. I especially liked that the car was washed and inside vacuumed
More
by JOYNERJOAN
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Young
Jun 02, 2026 -
Otto Cadillac responded
Thank you for sharing your feedback about our team at Otto Cadillac! We're thrilled to hear you were taken care of right away. We look forward to seeing you again!
I arrived a little earlier but was still taken in right
away! Service was friendly. I especially liked that the car was washed and inside vacuumed
away! Service was friendly. I especially liked that the car was washed and inside vacuumed
More
by JOYNERJOAN
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Young
Jun 02, 2026 -
Otto Cadillac responded
We’re delighted to hear that you felt welcomed and well taken care of at Otto Cadillac. Thanks for sharing your satisfaction with us!
A year ago I brought my car in for an AC repair.
They did that, said they checked all the boxes, come April 2026 I try to use my AC and it's hot again, I brought it in, they diagnosed it, said it wa
They did that, said they checked all the boxes, come April 2026 I try to use my AC and it's hot again, I brought it in, they diagnosed it, said it was XYZ charged me 650$ and diagnostic fee then I was on my way, two weeks later my AC wasn't working AGAIN, they said it was the rear AC lines and it was gonna be $2100 and I told them no and they once again charged my the diagnostic fee. When in reality I paid almost a $1000 and then some and 3 trips only to not have my car properly diagnosed
More
by frankguiffre
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Young
Jun 01, 2026 -
Otto Cadillac responded
Frank, I'm really sorry to hear about the ongoing issues with your AC and the frustration this has caused. It's never our intention to inconvenience our customers or fall short in providing effective solutions. I want to make sure we get this sorted out for you, so please give me a call when you have a moment to talk this through. Thank you, Roger Prentiss - Service Manager - 518-869-5000
Always a great experience.
Love my Optiq ( will definitely lease another one when lease expires ) and customer service at Otto is top notch. ????????????????????
Love my Optiq ( will definitely lease another one when lease expires ) and customer service at Otto is top notch. ????????????????????
More
by kpurello
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Young
Jun 01, 2026 -
Otto Cadillac responded
We're thrilled to hear you're happy with both your Optiq and our team! Thanks for choosing Otto Cadillac - we look forward to serving you again! Safe travels!
Always prompt, thorough, informative and cordial.
Makes you feel like you're their most important customer every time!
Makes you feel like you're their most important customer every time!
More
by samivan1122
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Young
Jun 01, 2026 -
Otto Cadillac responded
We are honored to receive your thoughtful review! Thank you from the entire team here at Otto Cadillac!
Always prompt, thorough, informative and cordial.
Makes you feel like you're their most important customer every time!
Makes you feel like you're their most important customer every time!
More
by samivan1122
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Young
Jun 01, 2026 -
Otto Cadillac responded
Thank you for your wonderful feedback! We appreciate your support and look forward to serving you again at Otto Cadillac!
she told me exactly what the problem was and how it was
going to be handled
going to be handled
More
by nursesuzan
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Young
Jun 01, 2026 -
Otto Cadillac responded
Thank you for stopping by to leave Otto Cadillac a wonderful review!
Everyone is always courteous, very helpful and
professional. Amber and Bill always go above and beyond to make you feel like family!
professional. Amber and Bill always go above and beyond to make you feel like family!
More
by irenerassias
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Young
May 28, 2026 -
Otto Cadillac responded
Thanks a million for supporting Amber, Bill, and the entire Otto Cadillac team! We are proud to serve you!
Solid team here.
I had a difficult problem and they saw it through and got it done. Will be back. Amber was on top of it!
I had a difficult problem and they saw it through and got it done. Will be back. Amber was on top of it!
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by BRANDONHOSIER
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2026 -
Otto Cadillac responded
We are so grateful for your return business and for this wonderful review! It means the world to our team. Thank you from all of us at Otto Cadillac!
Excellent service and Friendly atmosphere !
Amber Young went over and beyond helping me understand my questions and service needs! Thank you Amber! 5+
Amber Young went over and beyond helping me understand my questions and service needs! Thank you Amber! 5+
More
by jean.pawelek@gmail.com
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Young
May 27, 2026 -
Otto Cadillac responded
Thank you for your excellent review, Jean! We're so glad Amber went above and beyond to assist you. We truly value your business and look forward to your next visit. See you next time at Otto Cadillac!
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4 yrs, 1 mo
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