Amy Lancaster | Page 5

Katie Zazzara was super helpful when ordering our car and going over step by step of every detail of our order. Once she placed the order she kept us informed of the process of the build from the date the ca going over step by step of every detail of our order. Once she placed the order she kept us informed of the process of the build from the date the car started to be build until it arrived at the dealer ship. Not only she’s a phenomenal sales advisor but she’s a great human being. This is the second car she has sold to our family and we’ll definitely continue to work with her in the future. More

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Our experience with galleria bmw was outstanding. Dawn was the best sales person very knowledgeable and patience the overall experience was seamless. Ryan (the genius guy) was also outstanding with s Dawn was the best sales person very knowledgeable and patience the overall experience was seamless. Ryan (the genius guy) was also outstanding with so much knowledge and understanding very helpful. Definitely would recommend this dealership. More

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I don’t write reviews often, but who does these days. I have to say, this dealership absolutely nailed it. From the moment I walked in, I was treated like I was buying a six-figure luxury vehicle. Simply I have to say, this dealership absolutely nailed it. From the moment I walked in, I was treated like I was buying a six-figure luxury vehicle. Simply put, top-tier service across the board. I bought a Bronco here a couple months ago and came back for one simple reason: the experience!! Once again, they delivered. The staff is professional, welcoming, and somehow manages to be both efficient and genuinely fun to work with. There was zero pressure, zero nonsense, and zero of that stereotypical dealership vibe that makes you want to fake a phone call and escape. This review is intended as a special thank you to Alannah. She went so far above and beyond that I’m pretty sure she could sell cars in her sleep and still make you feel like royalty. I truly felt she was working for me, and not just with me. Attentive, knowledgeable, and genuinely cares that you’re happy, not just that paperwork gets signed. That level of service is rare, and it shows. If this dealership had a loyalty punch card, I’d already be asking what I get after ten purchases. If they opened a restaurant, I’d eat there. If they launched a space program, I’d trust them to put me in orbit. I would confidently send my friends, family, neighbors, coworkers, and random strangers I meet in parking lots here without hesitation. If customer service were currency, this dealership, with Alannah on the team, would be inflation-proof. Five stars isn’t enough, but it’s all your system will let me give. I also want to recognize a few more people who made this experience exceptional. Cody was amazing to work with and made the process even more enjoyable as well. He worked very hard to make everything work for me. Amy Lancaster truly cared about getting things right and took the time to understand my lifestyle and driving habits, then recommended the exact plans that were right for me. And finally, David Balog deserves special thanks. If it weren’t for Dave, I never would have known how incredible your dealership is. He pointed me in your direction, and I’m genuinely grateful he did. More

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Very nice place. Everyone was very friendly and helpful. Would recommend to all my friends. Everyone was very friendly and helpful. Would recommend to all my friends. More

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Amanda T was very helpful and sweet. Would work with her again and recommend her Would work with her again and recommend her More

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Galleria provided a very stress free and special experience! Amanda was an excellent sales advisor. She was highly responsive and supportive. Amy was an excellent financial advisor. Overall, I'm hap experience! Amanda was an excellent sales advisor. She was highly responsive and supportive. Amy was an excellent financial advisor. Overall, I'm happy that I selected this dealership. More

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Best dealership we have ever experienced. From first interaction until completion was the most pleasant car purchase ever. We will recommend this dealership to anyone we know in the market fo From first interaction until completion was the most pleasant car purchase ever. We will recommend this dealership to anyone we know in the market for a car. We look forward to a long relationship with the Galleria family. More

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Katie was extremely personable, professional, and customer focused. She listened carefully to what I wanted and quickly found the vehicle I was interested in. Katie was a pleasure to work with, sh customer focused. She listened carefully to what I wanted and quickly found the vehicle I was interested in. Katie was a pleasure to work with, she was very straightforward, transparent, and honest. I highly recommend her to anyone in the market for a BMW. More

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Very friendly staff. Negotiated fairly. Only concern was at closing the price was back to pre-negotiated price. I was able to correct it easily, without hassle. I lov Negotiated fairly. Only concern was at closing the price was back to pre-negotiated price. I was able to correct it easily, without hassle. I love the car and look forward to future interactions. More

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They are great to work with, and have exceptional customer service! We will use them for our next purchase. customer service! We will use them for our next purchase. More

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