Andre Fredrick | Page 2

I expressed to Roger that me and Rossana were not connecting during the sale with in the first 10-15 mins. Also that she lacked communication skills and salesmanship. I was told they would try to get connecting during the sale with in the first 10-15 mins. Also that she lacked communication skills and salesmanship. I was told they would try to get me someone else but never did in fact do that. After sitting there for over three hours and nothing moving forward with the deal nor any of my questions being answered I left. To return the following day after many conversation over the phone. Now demanding my questions and concerns be answered. After doing so I agreed to com back under the condition I could sign and drive in a timely manner. After saying they could have it ready I returned the next morning to close the deal. I was impressed with them having the paperwork ready to go and taking minutes to be done. Then I sat there for another 30-40 minutes waiting for my now new truck to be ready for me to leave. Even though I drove an hour and a half away and they knew the day before I was coming they chose not to have it detailed and ready when I got there. The sales woman I dealt with lack interpersonal skills and knowledge of the product she was selling. She couldn’t answer any of my questions or concerns about the vehicle or the warranty and had to keep leaving to ask others. Then to return 20-30 minutes later with partial information or none at all. Overall I would not recommend this dealer to friends and family. They also were not willing to negotiate there vehicle price what so ever. Also stated they would give me 20 grand for my trade over the phone and then wouldn’t give me more than 18,500 when I got there in person. Stating it was an error that the other person I spoke to had made a mistake yet refused to honor what they had offered. The other salesman I spoke to even stated the number I was given was low and they typically pay even more. The classic bait and switch. For my troubles I was offered 500 more for my trade which is what brought me to 18,500. Also then they list my truck on their site 48 hours later for 27 grand even though I was told countless times I was even luck to get the 18,500 they gave me. I will say I did speak to Andre briefly and was told he was sorry he was busy and would have came if he could have. He was nice and personable I wish I had him to start with maybe this interaction wouldn’t have been as horrible as it was. One of my worst car buying experiences and have owned approximately 12-15 cars all bought from dealers. More

by quinn2818 Verified Customer Verified Customer

Report | Print

Who are these people ? I didn’t deal with either of them. Hello there I hope you’re doing well. I didn’t deal with either of them. Hello there I hope you’re doing well. More

by fredmartinson42 Verified Customer Verified Customer

Report | Print

Good job, the service was quick and the person who helped me was knowledgeable and dependable. me was knowledgeable and dependable. More

by janiebrown772 Verified Customer Verified Customer

Report | Print

Andre was awesome. He helped me with features, remotes, financing options and everything in between. I would defiantly buy from him again in the future. Thanks Andre. He helped me with features, remotes, financing options and everything in between. I would defiantly buy from him again in the future. Thanks Andre. More

Report | Print

Orange Buick is a great dealership in every aspect. They all go out of their way to make sure you are very happy! We have been going there for our vehicles for many many years. Jason Pike is awesome!! They all go out of their way to make sure you are very happy! We have been going there for our vehicles for many many years. Jason Pike is awesome!! More

by pamsparkle Verified Customer Verified Customer

Report | Print

This is the third new vehicle I have purchased from Orange Buick GMC and I am very happy with their sales department, particularly Andre. Right now we are still having trouble getting things fixed on t Orange Buick GMC and I am very happy with their sales department, particularly Andre. Right now we are still having trouble getting things fixed on the new vehicle that were supposed to have been corrected during our first post purchase visit that were not corrected. When I was contacted to see how satisfied I was with the service, I told the person that the problem was not corrected and I was told someone would be contacting me back. No one has contacted my wife or I back yet. More

by josephi Verified Customer Verified Customer

Report | Print

Android in the front desk was awesome and very helpful. Appreciated Rob calling me to advise me that GEICO was Ted to replace parts with aftermarket parts which I did not accept. I was surprised that the c Appreciated Rob calling me to advise me that GEICO was Ted to replace parts with aftermarket parts which I did not accept. I was surprised that the cost of replacing the hood which only had a slight bend on it was the same as just repairing it. Would have thought it would be must cheaper. Also surprised to learn at pick up that the headlight replaced was a used one and taken from a previously wrecked car. More

by Lou.carrion Verified Customer Verified Customer

Report | Print

Good people, good service, good selection, nice facility. Could be in a better location however. Could be in a better location however. More

by robertgmee1986 Verified Customer Verified Customer

Report | Print

Wonderful purchasing experience! Seth and Andre were both professional and knowledgeable! Love my new Envision! Seth and Andre were both professional and knowledgeable! Love my new Envision! More

by millertyme2fl Verified Customer Verified Customer

Report | Print

Seth did a great job with my daughter and I. We got a super nice card after the sale and it was greatly appreciated. We definitely recommend working with Seth on your next GM vehicle. We got a super nice card after the sale and it was greatly appreciated. We definitely recommend working with Seth on your next GM vehicle. More

Report | Print