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Andrea Kass
179 Reviews
I was born in Kew Gardens, Queens and moved to Long Island with my family when I was six. I started in the automotive industry when I was 20 years old driving the parts van for a Volkswagen dealership and eventually landed the job that became my career in 1991 here at Helms Bros. When I am not working I love to read and walk. I enjoy volunteering for causes that care for animals. I have a wonderful family, a beautiful home and great friends that help keep me not only grounded but down to earth as well.
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179 Reviews of Andrea Kass
Verified Customer
August 11, 2021
Extremely friendly and as we’ve been dealing with Helms for so many years Andrea welcomed us as old friends and went out of her way to make the leasing of a new car very easy. for so many years Andrea welcomed us as old friends and went out of her way to make the leasing of a new car very easy. More
by KGROSS2211
Other Employees Tagged: Andy Lin, Giacomo Liparoto
August 09, 2021
Fantastic and very professional sales team. Buying cars from Helms Bros. is a very pleasant experience. I strongly recommend the dealership to anybody I know. from Helms Bros. is a very pleasant experience. I strongly recommend the dealership to anybody I know. More
by MIREK.KOZIEL
Other Employees Tagged: Kathleen Baade, Jeffrey Stampler, Jennifer Lang, Rich Grein, Giacomo Liparoto
July 24, 2021
I dealt with Andrea Kass and she went above and beyond to make the whole process an absolute pleasure. She was very knowledgeable and her customer service was on top notch start to finish. make the whole process an absolute pleasure. She was very knowledgeable and her customer service was on top notch start to finish. More
by AMGAUDIOSO
Other Employees Tagged: Giacomo Liparoto
July 23, 2021
Professional, helpful, friendly staff. Everything seemed smooth. My best experience in getting a new car.Andrea went above and beyond to ensure that we are comfortable with the car. smooth. My best experience in getting a new car.Andrea went above and beyond to ensure that we are comfortable with the car. More
by ANNA71
Other Employees Tagged: Giacomo Liparoto
July 02, 2021
Ms. Kass was wonderful to work with. I would 10 put of 10 reccomend her and this dealership to anyone looking for a great reliable car. The buying experience was effortless and the ability to work to our nee reccomend her and this dealership to anyone looking for a great reliable car. The buying experience was effortless and the ability to work to our needs was met flawlessly. Besides the new car we got the used car lot had great options and priced fairly. Thanks again Andrea! More
by ADeVillacian
Other Employees Tagged: Giacomo Liparoto
June 22, 2021
Once Again I purchase another Mercedez-bens dealer and always return to Helm's brothers who have treated me with impeccable deals and serviuces over the last 30years. There is no reason for me to shop any always return to Helm's brothers who have treated me with impeccable deals and serviuces over the last 30years. There is no reason for me to shop anywhere else. My rep Andrea Kass has alwasy made us feel like family and took our best inetrest at every time we dealt with helms brothers. I purchase 2 vehciles every 3-4 years and the treatement is excellent and only gets stronger. I would alwasy go back to Helms brothers and Andrea has made sure of that. 30years later I keep coming back! More
by JMAWAD
Other Employees Tagged: Jennifer Lang, Greg Cadwallader
June 07, 2021
We loved the first Mercedes Andrea helped us get there so we had confidence she would help Us a second time, as so she did!! we had confidence she would help Us a second time, as so she did!! More
by ANAMA0895
Other Employees Tagged: Dennis Kwong
June 03, 2021
they are really friendly and professional, patient about the questions we have, it was really good experience. It was not only their pleasure, but also my pleasure to have him assisting me the questions we have, it was really good experience. It was not only their pleasure, but also my pleasure to have him assisting me More
by Jay
Other Employees Tagged: Kathleen Baade, Jason Chen, Michael Altamura, Jeffrey Stampler, Michael Nekava, Debbie Chung, Melissa Li
May 29, 2021
I have brought my car, a convertible, for service, to the dealership. The poor service record began when the car was new and the car was drafty from the convertible top. They said this was normal ( bu the dealership. The poor service record began when the car was new and the car was drafty from the convertible top. They said this was normal ( but the problem went away when the roof was replaced for another reason) Now I 'll jump ahead. The car has a poor ride. I attributed this to shimmying, tires, wheels, shocks or suspension, but what do I know. Each service visit I ask that this be repaired. It has gotten so bad that my wife will not ride in the car. It is uncomfortable and a minor pothole is jarring. Note that I am not faulting Mercedes or the dealership for the problem, only for the continued failure to diagnose and repair. We now use my wife's car primarily even on convertible days. I also brought the car in because the seat belt did not retract. Car was returned but not repaired This began before the seat belt recall, which they did not do because, I was told, the part was not in. The State inspection was overdue and not done. I really wanted out of the lease because I was not enjoying the car at all. I realize this was not realistic. I finally took my car to Rallye Motors. In one day they diagnosed the problem by test driving and putting the car on a lift. Despite the fact that my record falsely shows the seat belt repair by Helms, they fixed the seat belt. I have stayed with Helms out of loyalty to the salesperson, Andrea Kass, who has been a pleasure to work with. We have leased multiple cars from her and feel bad she will no longer get our business. I reached out to Susan, the GM at Helms, to discuss my concerns. She was aware of my dissatisfaction with the car but she was rude and did not seem to care. I asked her to set up a call with corporate but she refused and continued with an attitude. I asked her to set up a call with store ownership and she said that "you don't want to speak to him and he is not available". Susan was unsympathetic to a dissatisfied customer and made the situation worse She blamed me for the inability to diagnose the problem because I wouldn't ride in the car with them. I told her I am not riding in the car with anyone due to Covid. Instead of recognizing the years long poor service works, she disconnected the call. I called Andrea and thanked her for her work with me but I refuse to deal with a dealership or company that disrespects me and my concerns. More
by Risrael
