Andrew DiFeo | Page 15

This is our fourth Hyundai purchased or leased from Hyundai of St. Augustine. Each has been a very satisfying, non-stressfull negotiation resulting in a reasonable buyer/seller experience for both part Hyundai of St. Augustine. Each has been a very satisfying, non-stressfull negotiation resulting in a reasonable buyer/seller experience for both parties. Andrew DeFeo has played an instrumental role in each transaction and we've enjoyed the personal touch he has added to our car-buying experience. Joey Cassata handled our sale and his professionalism minimized the time and paperwork hassle often associated with a typical new car purchase. I wouldn't hesitate to recommend Hyundai of St Augustine to anyone looking for a satisfying car buying experience. More

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Absolutely every person we came in contact with was knowledgable, friendly, and helpful. The sales representative fully covered the owner's manual, and made the time to answer all of our questions. T knowledgable, friendly, and helpful. The sales representative fully covered the owner's manual, and made the time to answer all of our questions. The finance director patiently explained all paperwork and made the process painless. The dealership owner met with us personally and welcomed us into the Hyundai family. We can't remember the last time we had such a positive experience when buying a new car. More

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My daughter and I leased a 2013 Elantra from Andrew DiFeo at Hyundai of St. Augustine under as difficult circumstances as I could imagine. Ali was moving to Sarasota from California, never having been in Fl at Hyundai of St. Augustine under as difficult circumstances as I could imagine. Ali was moving to Sarasota from California, never having been in Florida before, unsure if she'd be there for longer than 9 months, and arriving the evening before starting her job. We didn't know if we should ship her old VW there, help her buy an older used car, a newer used car, or buy or lease a new car. And what would be reliable and reasonably priced? By chance we met Andrew's uncle on a vacation trip in Maine, and he recommended contacting his nephew in St. Augustine. Andrew walked us through the costs and pros and cons of each of the possibilities - including shipping our own car and not buying from him at all - and gave us email quotes (price and financing/monthly payment) on 3 different scenarios (certified 2011, 2008, new 2013 - before we finally made our decision. His price for a new Elantra was better than anything we had encountered in our area and he found the best leasing (Hyundai Finance, as it turned out). But what was more important, our work with him made us confident that he had our best interests in mind and that we could trust him. He also made everything happen easily - emailing necessary information and forms, FedExing purchasing and financing documents - so that Ali's car met her in Sarasota the day after she arrived. What felt impossible to figure out ended up being easy, and she loves her car - plans to keep it forever, she says. It felt like Andrew was treating us as though we were family - and that's why every rating was GREAT. (Many thanks to his uncle Sam, too.) David and Ali Lake More

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My experience at Hyundai of St Augustine was the best I've ever had!! From the moment Joey Cassata professionally greeted me I felt very comfortable and wasn't pressured at all. As a matter of fact every I've ever had!! From the moment Joey Cassata professionally greeted me I felt very comfortable and wasn't pressured at all. As a matter of fact every employee I came in contact with was friendly and enthusiastic which has not been the case in my past experiences with car dealerships. Joey was incredibly knowledgeable and thorough from the test drive to the time I took delivery of my new 2013 Sonata!! When it came time to negotiate the numbers (the part I do not look forward to!) Joey and Jimmy made it so easy and simple. The price was cut and dry, they were more than fair with my trade and when it came time to sign the paperwork with the Finance Manager Dave my payment was right where I wanted it! To top everything off the owner Andrew DiFeo came out and congratulated me on my purchase and thanked me for my business. Seriously.... I've purchased many vehicles in my life and have never been greeted by or even seen the owner! My whole experience at Hyundai of St Augustine was fantastic and I will definitely recommend them to everyone I know, not to mention how pleased I am with my new Sonata! First class operation and keep up the good work!!! More

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I had to think about this but I have purchased 9 new vehicles ranging from small 2 door cars to large SUV's as well as 11 new motorcycles in my lifetime. I have mainly owned Ford's and Harley Davidson vehicles ranging from small 2 door cars to large SUV's as well as 11 new motorcycles in my lifetime. I have mainly owned Ford's and Harley Davidson Motorcycles. Each trip to purchase a new vehicle or motorcycle was never pleasant because no matter how much research I did, I always wondered the next day if I got a good deal. Upon the recommendation of my brother, who has owned many different types of vehicles, I decided to test drive his Hyundai Sante Fe 4 cylinder. It was approximately 100 degrees out and there were 3 adults in the vehicle with the a/c on. I was amazed at the power and response from the vehicle. I went on the Internet and emailed St. Augustine Hyundai and was impressed to get an email back from the owner who I knew from his other dealerships in New Jersey. I did some research and compared Fords 3/36 to Hyundai's 10/100 warrantee. I went to Ford where I have purchased most of my other vehicles as well as where we get our fleet vehicles from. They could not beat the warrantee but offered my an extended service plan at additional cost. I will admit it was hard to leave the dealership I had purchased almost all of my vehicles from. I do not buy a vehicle on my first trip to the dealer but this time it was different. I went to St. Augustine Hyundai of a Friday evening and test drove a few vehicles. I selected the one I liked and got the price. I was shown the dealers tissue and the amount taken off the MSRP and then the rebates that would be applied. I was also given the trade in price for my Ford Escape. I asked for a slightly higher trade in amount to offset my final price and it was given to me. I bought the vehicle that night and picked it up the following Sunday. It should be noted that I did not intend on financing the vehicle but because of 0/36 financing, I did and received an additional $500.00 rebate. On top of the great price I got, one has to factor in the free oil changes and roadside assistance that the dealer offers inclusive in the price. When I took delivery of my new Sante Fe, it was detailed to perfection. I could not find anything about the condition that was less than perfect. I have owned the vehicle for approximately 6 weeks now and have a little over 1,400 miles on it. On a trip from Florida to New Jersey I got 25.9 miles per gallon average in the economy mode running with a/c on the entire distance. There is not one thing I do not like about my Sante Fe Limited. It is made in America, the warrantee is great and I doubt if anyone can get a better price when the rebates and discounts are factored in. This is the first time I have not woke up with buyers remorse the next day wondering "what if." Andrew, Kyle, Wade and the finance person were great to deal with and I will remain a loyal customer from this point on. More

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I deliberately waited at least 60 days before writing this review because I did not want to be influenced by the tremendous euphoria of buying a new car. I wanted to give it just a little time in case s this review because I did not want to be influenced by the tremendous euphoria of buying a new car. I wanted to give it just a little time in case some issues with the car developed in the ensuing days immediately after purchase thus enabling me to see how the dealership would handle any problems/issues so here goes. At 60 years old I have purchased many new cars in three different states and my buying experiences has ranged from very poor to excellent with this most recent Hyundai purchase being the best yet. The first time stepped on the car lot I was greeted in a very helpful but not overbearing manner. From the very beginning the salesman, Kyle, actually seemed to listen to me rather than probing to ascertain how much money I had to spend. Kyle was the only salesman I interacted with so I cannot speak about the style of the others but one of the things about Kyle I appreciated was that he did not try to push me into higher end models and/or additional options. Kyle's follow-up in the days following my first contact, to purchase was excellent and very helpful and at no time did I feel pushed into making the purchase with tactics like, we can do this deal but it has to be now. Obviously, when he could see that I was ready to commit he moved to close the deal. Kyle's follow-up in the days/week after the sale were excellent. One thing I really appreciated about this dealership was the fact that all of the new cars were already discounted a bit off MSRP with no additional dealer add-ons, rebates, weekend blowouts or other carnival style tactics. I believe the final price I paid was fair and good. I would imagine that some may have paid more than I and some less but I believe that my deal was reasonable and fair for both parties. You always hear about someone getting a deal for less but you never know the circumstances. There was a bit of negotiating at the end but not to the point of irritation and I was never pushed by the salesman saying "we can do this if you do it now" I never felt as if I was being pressured. And now comes the business/finance guy. I have heard so many downright horror stories and unpleasant customer experiences at this stage at car dealerships in general. My experience with this individual at Hyundai of St. Augustine was very business like. It was obvious that this individual was very competent, accurate and very fast and while he did try to sell me other services like extended warranty and/or service programs it was done in a very passive and informative manner and at no time did I feel like I was being hustled. In retrospect I do think he could have been a little more friendly and personable but the business people at car dealerships are notoriously dry at least from my experience. The first 60 days of ownership have been 100% problem free so I cannot evaluate the service department regarding service after the sale but a day or so after delivery I did notice that the IPod cable was missing but was told to come right down and pick one up which I did. When I went to pick up the IPod cable I could not find the salesman, Kyle, so I asked a gentleman in the Showroom area for assistance and after a couple of inquires the cable was brought to me. I asked for his name to thank him and to my surprise it was Andrew Difeo the owner of the dealership. I was invited into his office where we had a very pleasant conversation for close to 45 minutes. During the last several weeks I have had some interaction with one of the Service Managers with a few basic service questions and the Parts Department to purchase an accessory and found both to be helpful and friendly. In conclusion, my experience with this purchase has been the best yet of all the cars I have purchased and all the dealerships I have dealt with. Friendly, yes and helpful but not to the point of being overbearing and best of all, no high pressure sales tactics or gimmicks. I have held mid to high level management positions my entire life and I know that leadership starts from the top and does not happen by accident so I congratulate and applaud Mr. Difeo for the sales and service environment he has created. Would I buy a car from them again? YES, Absolutely Would I recomment this dealership to others? YES, Absolutely Sincerely More

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Outstanding experience . Made the buying process easy with no hassle. Finance team explained transaction in clear and understandable terms. I would highly recommend this dealership and look forward to with no hassle. Finance team explained transaction in clear and understandable terms. I would highly recommend this dealership and look forward to my car experience with Hyundai. More

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I went looking for a Santa Fe ,but Demetrious steered me I went looking for a Santa Fe ,but Demetrious steered me to the "used" Vera Cruz" which, with all the bells and whistles, worked out to about what a I went looking for a Santa Fe ,but Demetrious steered me to the "used" Vera Cruz" which, with all the bells and whistles, worked out to about what a new loaded Santa Fe would have been, a good example of "selling up" in which all parties profit. After the required bargaining, I got a fully loaded car at a price I was willing to pay, and the dealership got to sell the same car twice, a win -win all around. I am sure I will be a happy camper as soon as we figure out how to work all those extra do-dads.. Congratulations to Andrew for running a good ship and providing me with a stressless car buying experience. Jim Shields More

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The purchase of my new car from St. Augustine Hyundai far exceeded my expectations. The entire staff was courteous ,professional and friendly. From the time we arrived at the dealership and until we finish exceeded my expectations. The entire staff was courteous ,professional and friendly. From the time we arrived at the dealership and until we finished our transactions we were treated with courtesy and friendliness, (including our pup, peanut, he seemed to be the hit of the day) Thanks to all the people at St. Augustine Hyundai for all your professional care. We have already recommended some family and friends if they need a new car to be sure and stop in and take a look around. Great work guys, Thanks again Ray, Barbara and "peanut" Capuano More

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I had been considering the purchase a new vehicle for some time since my 2002 Mercedes Benz S430 had over 200,000 miles. Although I live out of state, business brought me to Florida and St. Augustine some time since my 2002 Mercedes Benz S430 had over 200,000 miles. Although I live out of state, business brought me to Florida and St. Augustine during the past several years during which time I visited the St. Augustine Hyundai dealership and for the first time took a look at the Genesis and Equis. I was impressed with the cars but also with the professionalisn, automobile knowledge and frendliness of everyone with whom I had contact. When it was time to buy a new car and give up my Mercedes, and after test driving a Hyundai Genesis back in my home state, I called the people at St. Augustine Hyundai and purchased a 2012 Genesis 4.6. Talk about customer service! My Florida plans this week brought me to Vero Beach and not St Augustine. No problem. St. Augustine Hyundai had Rosie Ramsubhag deliver the Genesis to me then spent 2 hours orienting me to the features of this outstanding car. Great car! Great dealership.! Thank you all at St. Augustine Hyundai! More

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