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Andrew Stumm
284 Reviews
284 Reviews
Write a ReviewDealership Experience
18 yrs, 1 mo
Industry Experience
18 yrs, 1 mo
Specialties & Trainings
Fully Kia Certified
284 Reviews of Andrew Stumm
June 08, 2020
Denied Service and Repair I was sent an email regarding my Kia Optima "LIFE TIME OIL CHANGE WARRANTY" and "RECOMMENDED" 30,000 miles maintenance service. I also was to have I was sent an email regarding my Kia Optima "LIFE TIME OIL CHANGE WARRANTY" and "RECOMMENDED" 30,000 miles maintenance service. I also was to have a small repair job. On Wednesday, May 27, 2020 at 8:30 I arrived at my scheduled appointment during the time of the State slowly opening but still under quarantine. There was no other customers present. I had to deal with strong high pressure sales tactics: For example, if I do not pay for "recommended" maintenance that is due at 30,000 miles I would not receive service. PLEASE NOTE THAT MY MILEAGE WAS AT 28,450. Finally speaking with the Service Manager this terrible matter has not been resolved. I was denied the "LIFE TIME OIL CHANGE WARRANTY" and additional car services. More
by tzad2000
Verified Customer
June 02, 2020
service on car upfront with information on the work being performed on my car. I have been coming here for years and is the only repair shop I have my Kia Forte and upfront with information on the work being performed on my car. I have been coming here for years and is the only repair shop I have my Kia Forte and SPortage worked on. More
by lnbhaywood
Other Employees Tagged: Kevin Derleth, Evan Gallagher, Zack Lentz, Carl Nelson, Nicci Pollard
May 25, 2020
Great experience as always. The entire service department should be commended! Special thanks to Kevin Derleth and Joey Smith! Keep up the great job! I appreciate your efforts!! should be commended! Special thanks to Kevin Derleth and Joey Smith! Keep up the great job! I appreciate your efforts!! More
by mgk1963
Other Employees Tagged: Kevin Derleth, Joey Smith
May 22, 2020
Great staff! Andy/Kevin are the best, even with Zack taking 3 weeks of vacation the service department didn’t miss a beat. It was almost like they didn’t even need Zack taking 3 weeks of vacation the service department didn’t miss a beat. It was almost like they didn’t even need Zack More
by Dtipkiss
Other Employees Tagged: Kevin Derleth
May 20, 2020
Great Service and Great People!! Had a 8:30 appointment! Soon has I got there they greeted me and explained what service I needed! And took car immediately!’ Very Happy Soon has I got there they greeted me and explained what service I needed! And took car immediately!’ Very Happy More
by frgbahr
Other Employees Tagged: Zack Lentz
May 12, 2020
Great people from the Service department to Sales Quick, friendly and always helpful- They make it easy. Thanks! As advertised a sale start to finish in about an hour, even with test drive time Quick, friendly and always helpful- They make it easy. Thanks! As advertised a sale start to finish in about an hour, even with test drive time More
by ann.fitzgerald
Other Employees Tagged: Joe Shepard, Jared Kloempken, Jake Degenhardt, Mike Feinstein, Mike Cerva , Kevin Derleth, Zack Lentz, Nichole Medsker
May 04, 2020
Always Excellent Service & Answers. I took my older van in for a state inspection. It passed OK but the mechanic/Chris Jones warned the tires, despite great tread depth - would need att I took my older van in for a state inspection. It passed OK but the mechanic/Chris Jones warned the tires, despite great tread depth - would need attention. I checked later and sure enough the tires on the van were bought many more years ago than I had reckoned. I also had Sean/parts department help me with procuring the filters and fluids I needed for my cars and he answered my questions and was most helpful. I trust going to the Lou Fusz service department because manager/Andy Stumm will always answer my concerns and questions, and I ask for mechanic/Christopher Jones because as in the past - he doesn't hesitate to tell me what needs to be corrected on my vehicle and why. Great Service overall. More
by Rich D
Other Employees Tagged: Chris Jones, Sean Loughran
May 03, 2020
I can't say enough good things about the service department! They are a great crew and they go above and beyond in customer service. department! They are a great crew and they go above and beyond in customer service. More
by nicci1222
Other Employees Tagged: Joe Shepard, Jared Kloempken, Mike Feinstein, Adam Berry , Kevin Derleth, Evan Gallagher, Zack Lentz, Nichole Medsker, Nicci Pollard
April 08, 2020
Great Service Clean environment, friendly staff, and great prices. Could not ask for a better place to service my vehicle. I would recommend Louf Fusz Kia to all of Clean environment, friendly staff, and great prices. Could not ask for a better place to service my vehicle. I would recommend Louf Fusz Kia to all of my friends and family members. More
by aberry3
Other Employees Tagged: Ryan Woodward
April 07, 2020
The service department is hands down the best people to work with. They treat like a valued customer and always give you all your options. I can't say enough about how good they are... give them a try and work with. They treat like a valued customer and always give you all your options. I can't say enough about how good they are... give them a try and see for yourself. More
by rhazzed
Other Employees Tagged: Kevin Derleth, Zack Lentz, Nicci Pollard
