Andy Brouer | Page 18

Relaxed and friendly. We had looked at several other car dealers for a vehicle that would suit our needs. We stopped by Anderson Toyota on a whim, and began the search by We had looked at several other car dealers for a vehicle that would suit our needs. We stopped by Anderson Toyota on a whim, and began the search by driving around to just look at the cars. Andy Brouer saw us there, and agreed we could look all we wanted; he said he was available if we had any questions or wanted to get inside a car. Andy was very patient, knowledgeable about the Sienna and even could compare features to our (then) current vehicle. Andy was very friendly, helpful,and worked to put us at ease, and keep us happy as we went through the process. More

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New car buying experience at Toyota We were looking for a new car for our daughter. We are Mazda people, but wanted to check all our options. Decided to look into a Toyota Corolla, whi We were looking for a new car for our daughter. We are Mazda people, but wanted to check all our options. Decided to look into a Toyota Corolla, which is comparable to a Mazda 3. After going back forth to each dealership, we finally decided on Toyota. Andy Brouer made out car buying experience a great one. He is very easy to work with, and so very easy to talk to. We had a specific time frame in which we needed the car to be ready, and there is was, even with a giant red bow on top! Would highly recommend Andy and the Toyota dealership. More

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2015 Sienna Purchased a 2015 Toyota Sienna from Anderson Toyota. This was not a typical car buying experience for me as working with Andy Brouer was very low keye Purchased a 2015 Toyota Sienna from Anderson Toyota. This was not a typical car buying experience for me as working with Andy Brouer was very low keyed and light hearted. This put my wife and I at ease and we were just able to concentrate on the features of the van. Andy was very knowledgeable about the van and it's features. All this made us very comfortable with the purchase. The Experience continued with John Wegner in the Finance and paper work end of the deal as he was very pleasant to deal with as well. Over all a great experience. Jeff & Becky More

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Great Customer Service We were shopping around for a new minivan. The wife did some research and found that the top three minivans according to safety ratings/reviews were t We were shopping around for a new minivan. The wife did some research and found that the top three minivans according to safety ratings/reviews were the Toyota, Honda, and Kia. We went to Anderson and explained that we were shopping around to our dealer Andy and wanted to test drive a Toyota. Andy was more than willing to pull the van into their heated garage so we could look at it with out freezing to death, talk about it's options and test drive it all the while knowing we were not walking out of there purchasing a vehicle that day. He took his time with us explaining the vehicle and at no point did we ever feel rushed. We left there then went and test drove a Honda. The Honda dealer was horrible! Didn't know anything about the van and his response was "I don't have to sell them, because Honda's pretty much sell themselves." The Kia was next on my list but I was not impressed with the less than satisfactory customer service from the salesperson. I had called in with questions regurding a used one owner Kia that had just come into their facility and when I was transferred to a salesperson all they wanted to do was get me in to test drive it and rushed me off the phone. I did end up going to see the used Kia and determined it was just not going to fit my family needs there was less compartment room than the Toyota. Needless to say we went right back Toyota! Not only were we in love with the van but my wife wouldn't let me purchase a vehicle from anyone other than Andy! More

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The only dealership I would buy from We have been buying vehicles from Anderson Toyota/Lexus of Rockford for many years and were recently reminded why as we had such a good experience buy We have been buying vehicles from Anderson Toyota/Lexus of Rockford for many years and were recently reminded why as we had such a good experience buying our new Toyota Highlander! The sales, service and follow up are all top notch. We were impressed with the detailed knowledge and genuine friendliness of our salesman Andy Brouer. He helped us find the perfect vehicle for our needs and made the process smooth and exceptional! More

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Friendly and Attentive My husband and I had been researching new cars for him to replace his truck due to low gas mileage. We wanted a new car that had good gas mileage and My husband and I had been researching new cars for him to replace his truck due to low gas mileage. We wanted a new car that had good gas mileage and that would fit his golf clubs in the trunk (the number one requirement). After visiting a car show in the Quad Cities, he was turned on to look at Hybrids. After doing some research, we decided that the Toyota brand of hybrids would be our best option. Being from Rockford, I knew that any Anderson Dealership would provide us with an excellent experience and a quality vehicle. We went into the dealership and left with a new car that day. We worked with Andy Brouer who made our experience wonderful. He made sure that we were comfortable and kept us laughing during any time that we had to wait. He made sure that if we needed anything that we had it. They made sure that we understood the entire process and we left with our new car looking beautiful. During the financial aspect of the experience, Troy Hancock made sure that we understood every step that they needed to accomplish for us to be able to leave with our car the same day. He made it easy and as painless as possible for us. Our car buying experience was the best we could have had. My husband is beyond happy with his new car! More

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The most fun we have ever had in a dealership. I like to have fun, and our experience was nothing short of a blast. Andy was our salesman, and had a good "read" on my personality right out of th I like to have fun, and our experience was nothing short of a blast. Andy was our salesman, and had a good "read" on my personality right out of the box. We were turning in a 2012 Sienna Lease for a 2015 Sienna Lease. We had fun joking around, yest getting the car we wanted. Whe it came time to take the car he was very informative with all of us, and helped us get started with showing us the highlights of the new car. Devin was even in on the fun when we joked with him not knowing his colors. He made it right with my wife by giving her a keychain gift. Dan in finance was no exception to our experience. One thing I truly dispise is "upselling" after I have already made my decisions. However, Dan was very informitive ad helpful, and we did choose of couple of "upsell" items that we might have regretted later if we would have passed them over. He made the most painful part of the car purchase just as enjoyable as all the rest of our experience. The reason we chose this dealership was solely because of the service department. We bought out first lease at another dealership, but Anderson did all the service work. I have always been treated with the greatest amount of respect and kindness. We have always enjoyed each service visit. We have already sent people to Anderson's to buy cars just based on our earlier service experience. Now we have more experience with the rest of the dealereship, we will very highly reccommend Andersons for a next car purchase. More

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Awesome all around experience! I bought a 2015 Toyota Camry yesterday and what an awesome experience it was. I had a quick phone conversation with ANDY BROUER and when I arrived at I bought a 2015 Toyota Camry yesterday and what an awesome experience it was. I had a quick phone conversation with ANDY BROUER and when I arrived at the lot, he had the perfect car pulled in the showroom for me so that we could avoid the cold. It was everything I was looking for! ANDY was professional, kind and went above and beyond to get the deal I was looking for. From Troy, the sales manager that sprung for lunch, to Dan in Finance and of course ANDY, I will definitely recommend Anderson Toyota to friends and family. Thanks to all for such a great car buying experience. I will be back! More

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A pleasant surprise My Husband and I don't have perfect credit, and had been to other dealerships that didn't treat us with the friendliness and respect that we experienc My Husband and I don't have perfect credit, and had been to other dealerships that didn't treat us with the friendliness and respect that we experienced at Anderson Toyota. Not only did we buy a car, but we were able to buy a much nicer, NEW car with the down payment we specified. Andy was very accomodating and helpful with the selection process, and John was able to make the deal happen when no one else could. We are still in shock over the whole experience, and will recommend this dealership to everyone! Special thanks to Kristi for starting it all off with such a friendly email response and ending the journey by taking our photo with our new car. More

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NY Buyer - 2014.5 Toyota Camry Hybrid My amazing experience!!! Alaina was my go to person and she made sure all my questions and concerns had been answered!!!! She followed up with her My amazing experience!!! Alaina was my go to person and she made sure all my questions and concerns had been answered!!!! She followed up with her managers and made sure everything I needed was taken care of!!! Andy was my sales person and he's the best!!! He took additional picture of the car within minutes of requesting them!!! He has helped me make sure I have all the required paperwork ready once I come to the dealer from NY!!! Andy followed up with me to the moment I took a plane to Chicago and offered to pick me up from my friend's house in Chicago and drive to the dealer (80 miles away). I would like to thank Mike Parent for his assistance with finalizing the paper work and for a smooth and rapid process!! I wish I could find such great people in NY!!! Worth the drive back with my new car!!! Best customer service with no hassle!!!! Thank you all for your help!!!! More

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