Andy Radford

"Excellent service, timely and colleagues were kind in the..."

- robynraeann Verified Customer

Excellent service, timely and colleagues were kind in the service department and the sales guys greeted me warmly and by name. Every one here has a smile and is ready to serve.

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"Great Service"

- CRAIGHARTZELL Verified Customer

Stephen Mackinaw was very polite. I took my 2007 Tundra in for an oil change and tire rotation.. I also asked Stephen to call me if my truck needed any other repairs. I needed complete rear brakes, pads and rotors, two TPI sensors replaced, and two guide light bulbs replaced. All repairs were done in a timely manner.

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"Disrespectful and Credit hogs"

- BEWARE! Verified Customer

I came in to trade my car in. at first everyone was kinda and friendly but after about 20 minutes everyone became hostile and i was waiting out by the front by the "offices" when i heard the "sales manager" say " Will he buy or nah", " can we hit his credit or nah" multiple times. This dealer doesn't care about the people. Only the cars they push. Now time to talk about my sales men. The first 2 cars i was shown were beat up and had damage and i was told these were the only options i had to choose from. Well when i told him i wasn't buying and i wanted to leave they popped up and started pointing me to other new cars to distract me. When i demanded they either put me in the car i wanted or i was leaving, magically they gave me the car i was looking for after 2 days. SO BUYER BEWARE!!! these guys will run your credit at least 20 times without you even knowing if you don't have notifications for them on.

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"I visited the store several times in my attempt to find a..."

- JDSNIADECKI Verified Customer

I visited the store several times in my attempt to find a new car when my lease was up. I finally got what I wanted, especially with the help of Trent. Trent and Andy helped the whole family.

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We came here for new lease and got a great car. In the process the salesman gave me a VERY low price for my trade-in. When I asked him the reason, the FIRST thing he replied was that "there are dents on all sides of that car." Upon coming back from our test drive I asked him to point out all these "dents". He pointed to 3 scuffs and one area of tiny paint chips. I said "those are not dents". He agreed and apologized. Did I get a different trade-in price? NO I DID NOT. I suppose I could have tried to sell it myself or just leave. After being at the dealership for 4 hours until 7:30pm, we were asked for a time we could come back the following day to finalize paperwork. We agreed on 3:30pm. We were 5 minutes early and waited one hour. I asked an employee why we were waiting so long when we made a specific appointment and he replied "It doesn't just take 2 minutes." Really? Rude response. Again, don't ask to "make an appointment" if it means nothing. Unfortunate to have these frustrations when trying to enjoy getting a new car.

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"As always above and beyond. So very helpful and..."

- robynraeann Verified Customer

As always above and beyond. So very helpful and considerate. Everyone here is polite and easy to work with. (Survey requiring 25 words is silly.)

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"Fast and smooth! Great people to deal with! No problem..."

- P14YANG Verified Customer

Fast and smooth! Great people to deal with! No problem test driving both trucks and very helping people around! Would love to comeback and buy another car in the future!

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"What Can I say Gates Toyota and Coach are the absolute best"

- DENNIS.FELLER Verified Customer

We have now purchased 6 new cars from Gates and Coach has been our sales rep each time. We will not work with anyone else simply because he takes great care of us and ensures we are 100% satisfied before we sign any paperwork. We came in to buy a 2020 Camry for my new job and left not only purchasing the Camry but also bought a 2020 Highlander for my wife. It just made sense to pull the trigger on both deals. Gates and Coach took the time to work each deal to our satisfaction. We left feeling it was more about our needs not just moving 2 cars off the sales lot. that's impressive to us. Absolutely no pressure to buy. Thank You. Dennis & Dawn Feller

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We dropped in one night to test drive a Camry and next day we drove away with a brand new Avalon, which is what we really wanted anyway. Andy, our salesman, asked the right questions, Heard our responses and set us up with a perfect car. Everything was done fast and efficient without all the bs that can be so common in buying a new car. Plus Andy is very knowledgeable about his product, when we stopped back with a question a week later he was terrific. Also working with Jason in finance was easy and he even called us back for a better rate Thanks Andy and thanks Jason and thanks Gates,

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This was my 2nd time purchasing at Gates. While it was my first experience with Andy, we will definitely be returning to him for any future vehicles. He helped us get into the perfect vehicle for our family's needs and one that could fit in our budget. The entire transaction was effortless and overall pleasant. I was impressed with his genuine care of his customers and aim to please. Highly recommend not only Andy but Gates Toyota as a whole.

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