Andy Towns | Page 14

This dealership provided great service and gave me a very good price for my car. The whole car lease process was very efficient. The staff was very friendly. I would come back and refer my family and frie good price for my car. The whole car lease process was very efficient. The staff was very friendly. I would come back and refer my family and friends here. Thank you. More

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Ted Schwartz was fantastic. We had a wonderful car buying experience at Walters. The staff were friendly and helpful. All of our questions and concerns were answered. Ted has been available every step of the experience at Walters. The staff were friendly and helpful. All of our questions and concerns were answered. Ted has been available every step of the way. Our sincere thanks! More

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I was so pleased and happy with the service that was provided by Rami Jaouhari. I was coming to look, drove off with a New Car..... provided by Rami Jaouhari. I was coming to look, drove off with a New Car..... More

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Raul was honest and a great salesman to work with . He was also friendly and helpful with my new car . I am very happy with my trade in purchase . was also friendly and helpful with my new car . I am very happy with my trade in purchase . More

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Dina Backer went above and beyond to take care of me and ensure I got the car I needed. She made the whole process so smooth and stress free, I honestly still cant believe how smoothly everything went. This ensure I got the car I needed. She made the whole process so smooth and stress free, I honestly still cant believe how smoothly everything went. This was the second time I had her help me find my dream car and get an affordable lease. She went above my expectations. I am extremely thrilled with my new car and how hassle free the whole process turned out, Dina is truly the best!!! Thank you so much Dina Baker for all you hard work in helping me find my dream car and for going above and beyond. I am thankful! I would give Dina and Walter's mercedes an A+ and I know I iwll be coming back for a third time when I am ready for a new car. More

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Everyone was knowledgable and friendly and professional Rene Orellana make our experience wonderful and stress free. He was extremely professional and efficient. He made this buying a vehicle extremely en Rene Orellana make our experience wonderful and stress free. He was extremely professional and efficient. He made this buying a vehicle extremely enjoyable. Very knowledgeable without pressuring us. Rene drove our personal car home about 40 miles and took a Uber back to the dealership. This was above and beyond anything we expected. The sales manager Emil Iitchi and the financial manager Randy Towns were also efficient and friendly, We would strongly recommend the Dealership to anyone. Thank you, Rene. More

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Purchase 4 new Prre. tires. Iv'e purchased 6 mercedes from Walter's Mercedes in Riverside Ca.Two use and four new.The service has always been very good. the employees continue to Iv'e purchased 6 mercedes from Walter's Mercedes in Riverside Ca.Two use and four new.The service has always been very good. the employees continue to be very polite and friendly. Management as well.Service advisor Mark Interlicchia is the best of the best.a tremendous asset for Walter's. More

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Excellent Team and Mr. Richard Akigbe was outstanding to this customer during the purchase of my year 2020 GLE 350. The gentleman was very professional. this customer during the purchase of my year 2020 GLE 350. The gentleman was very professional. More

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Because I live in the Bay Area I bought a car “online”. Even though I live 450 miles away, Andrew made it seem as if I was right there in person. He was able to send me a personal video of the vehicle I wa Even though I live 450 miles away, Andrew made it seem as if I was right there in person. He was able to send me a personal video of the vehicle I was interested in that showed the options, finish and even explained most of the tech in the vehicle. Andrew was very patient and had great customer service through the whole process. I was surprised on how quickly he answered all my texts and phone calls which I highly appreciate. Andrew is the type of salesman that got to know me as a person which made me feel more that “just a sale”.. Because of the great deal I got on the beautiful Benz and the phenomenal customer service - I will definitely reach out to Andrew again for future vehicle purchases. Awesome job all around from Walter’s Mercedes Benz. Thanks everyone !! More

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I was in the market for a newer model, Smart ForTwo, and was enamored by the visual/specs of a 2016 Passion, at this location. After failing to secure financing (due to a poor credit score) at other locatio was enamored by the visual/specs of a 2016 Passion, at this location. After failing to secure financing (due to a poor credit score) at other locations, I figured another “hail mary” attempt wouldn’t hurt. I sent an email via CARS.com and within a few hours was contact by Mike Sales, a very sharp and astute sales manager via phone. Mike Sales was very optimistic about our interaction and made it clear that he could land me in the vehicle I requested. After completing the initial credit application, he directed me to John Shelley, a sales consultant, as a liaison to complete the deal. After communicating (call/text) back and forth (24hr period) I realized that this potential purchase could work in my favor, despite poor credit and inability to secure financing (at any rate) elsewhere. We determined that an on site appointment could prove beneficial for both parties. I took a leap of faith and caught an uber from downtown LA to Riverside the next day. John Shelley was initially scheduled to work that afternoon but came in at opening (9am) to ensure that my experience/purchase was up to par. John was as down to earth and charismatic as I envisioned. We discussed a scenario that would expedite the vehicle transaction and he worked quickly to assist me in making it a reality. In the midst of our interaction Mike Sales came over and explained the logistics and optics of a potential sale, which was more advantageous on my end, at an interest rate impossible to attain elsewhere with my credit score. John a few moments later introduced me to the vehicle in the listing. The Smart ForTwo Passion was in excellent condition with literally minimal signs of use. With barely 20k miles and a clean vehicle history it was a no brainer to move forward. The matte white finish and comfort within the interior finalized the deal in my head. Our test drive around the area allowed me to understand the sport and eco mode which enhance the driving experience, along with the various options included. I was then introduced to Andy Towns, an expert finance manager, who was helped me understand the sale documents and decipher language in my contract. Andy’s attention to detail and confidence made me much more comfortable signing. Andy gave me a breakdown of every major bulletin and explained how GAP insurance could positively work in my favor in case of a serious or debilitating incident. Within 15 minutes the signing of documents was complete. This is a family oriented company with no shady business practices and 5 star representation. They will advocate aggressively on your behalf with the bank if you have bad credit (like me) or recognize that the vehicle of your dreams is just out of reach. This is the best Mercades Benz dealership in all of Southern California. Trust me. More

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