Angel Flores | Page 5

Norm Reeves Honda Superstore North Richland Hills responded

Reading your review feels like flipping through the ultimate automotive encyclopedia! Angel walked you from A to Z, leaving no questions unanswered and making sure your CR-V was properly diagnosed. We love that you left confident and well-informed!

Norm Reeves Honda Superstore North Richland Hills responded

We’re so glad to hear you had a quick, helpful experience! Our team works hard to make service fast and easy, and we’re thrilled you’d recommend us. Next time, you can even take advantage of our Express Service to get in and out even faster!

Norm Reeves Honda Superstore North Richland Hills responded

30 years with us is truly remarkable! We’re honored to continue taking care of your car with the same care and efficiency over the decades. Thank you for trusting us all these years.

Norm Reeves Honda Superstore North Richland Hills responded

A haiku for you, Norma: Mario shines brightly Kindness guides every detail Honda brings you joy Thank you for the review!

Norm Reeves Honda Superstore North Richland Hills responded

Angel's service still packs all the flavor of a perfectly seasoned taco! Clear, reliable, and full of zest, he keeps your vehicle running smooth. Thanks so much, and we'll remember the cookie next time!

Norm Reeves Honda Superstore North Richland Hills responded

Kevin, we appreciate you taking the time to share your feedback. After reviewing your concern, we’d like to clarify that your vehicle was outside of the factory warranty period at the time of the recent repair. However, our team worked directly with American Honda Motor Co. to secure goodwill assistance on your behalf, which significantly reduced your portion of the cost. Norm Reeves Honda does not manufacture Honda vehicles, and as a dealership, our warranty responsibility covers workmanship on services performed. In this case, the part that failed was manufactured by American Honda, not an issue related to workmanship. Because of that, the manufacturer’s goodwill participation was the appropriate coverage path. We understand how unexpected repairs can be frustrating, and we truly appreciate your loyalty and patience as we worked to obtain the best possible outcome for you. If you’d like to discuss this further, please contact our Service Management team directly so we can review any remaining concerns together.

Norm Reeves Honda Superstore North Richland Hills responded

Hi, we’re grateful for your kind words about our service. Providing a smooth and professional experience is our top priority, and we’re glad you’ve felt well cared for. We look forward to seeing you again for future visits!

Norm Reeves Honda Superstore North Richland Hills responded

We love that both of you came in for a “dual shine” experience! From quick, thorough service to a sparkling finish on both vehicles, it seems we've covered all the bases. Thank you for letting us help keep your cars looking as good as they run!

Norm Reeves Honda Superstore North Richland Hills responded

It’s frightfully rare to have such a smooth experience, and we’re glad you did! Thanks for the kind words, and we’d love to see you again when it’s time for another spook-tacular deal.

Norm Reeves Honda Superstore North Richland Hills responded

We’re happy to hear you had a great experience with our team and appreciated the convenience of our hours. We’d also love to learn more about how we can improve and make your next visit even better. Please feel free to reach out to our Service Manager, Richard Meneely, at richard.meneely@normreeves.com directly so we can continue to grow from your feedback.