Great dealer for service.
Angelo did all the research needed to have everything well prepared for my truck drop off. It all went smoothly.
Angelo did all the research needed to have everything well prepared for my truck drop off. It all went smoothly.
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by DAVEMENESES
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
Thank you for the five-star review and your kind words. We’re glad Angelo’s research ensured your Ford F-150 drop-off went smoothly. We look forward to assisting with your future service needs.
Jeff Samp
General Sales Manager
262-225-9010
I had a starter that failed and had it towed to Boucher
ford. So they confirmed this by testing it, but the fee for this is 198 dollars. So I thought they would finish job after the next full day, and so I
ford. So they confirmed this by testing it, but the fee for this is 198 dollars. So I thought they would finish job after the next full day, and so I text dealership to inquire, and they respond that they had trouble getting the starter, but said looking like it would be done at end of day. I waited for call but there was none. So 3rd day I waited a few hours and then called dealership. Angelo then tells me technician broke bolt off in the process. How is it I wasn't informed of this earlier? By this time I am angry how the communication has been handled. Being ghosted by this dealer and charging 190 dollars an hour is way out of line. So I needed my vehicle to get meds for 92 year old mother and I am her caregiver and the only vehicle I have is sitting in shop with simple task of replacing starter yet because ford doesn't use any type of thread paste to aide a bolt from corrosion it broke with using air tools exhorting to much force and a simple job then turns ugly. I did barely get my suv back at very last minute on Wednesday. I had contacted service manager Alex about this debacle and said he needed to make it right, so he dropped the 198 dollar fee that was part of quote. So I paid 625 dollars for a job quoted at 762. I can say assuredly that the lack of communication and how everything happened, I would never take a vehicle there again or consider buying one either. A brand new grand opening and the worst service I could ever receive.
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by Glennschultz
Verified Customer
Verified Customer
Other Employees Tagged:
Angelo Gagliano
Jun 10, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
Glenn, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please reach out to us at your convenience. Thank you.
Jeff Samp
General Sales Manager
262-225-9010
Jun 11, 2026 -
Glennschultz responded
Jeff, I have my truck back, and Alex of your service department already had removed the $198 inspection fee from my bill because of my complaint. When I asked Alex to breakdown the costs, he told me that the start was 290$ Since I used to live in Hartford and the SUV was purchased at Ewald Ford, I called them while I was waiting and was quoted 260$ on the starter. But when I tried for more kickback, Alex then said that he could charge me for all the hours for the repair on the broken bolt, In which your dealership was the one who broke it. If that would have happened my attorney would have been called and contact 6 would join me to let everyone know of your practices. However, this is no longer just about the money. Your team lied to me about why my vehicle was late, completely ghosted a caregiver stranded without transportation for a 92-year-old mother, and rushed the job so poorly they broke a starter bolt and had to perform unapproved thread modifications to my vehicle's housing. I am not interested in an offline phone chat to help clear your review score. I want a formal, in-person sit-down meeting at your dealership with you, your Service Manager, and the Ford Motor Company Regional Zone Manager to address these severe communication failures and sloppy mechanical practices. Let me know the date your Zone Manager is next in the Milwaukee territory so we can schedule this. Oh and I have the texts from Angelo hard copied as they are time stamped to show when things took place.
Angelo, was fantastic!
Easy to work with reasonable and honest. Service matches the sales and finance team. We bought our Explorer from Tim did financing with Milan and now
Easy to work with reasonable and honest. Service matches the sales and finance team. We bought our Explorer from Tim did financing with Milan and now service with Angelo. All are easy and great to work with. I tell everyone I know to go to Gordie Boucher Ford of Menomonee Falls!
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by JJPELICARIC
Verified Customer
Verified Customer
Other Employees Tagged:
Angelo Gagliano
Jun 05, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
We appreciate you sharing your experience. It’s wonderful that Angelo provided honest, reliable support and that your Explorer’s service lived up to your sales and financing experience. We look forward to welcoming you back.
Jeff Samp
General Sales Manager
262-225-9010
The service was excellent The person that waited on me
was knowledgeable who was pleasant to work with
was knowledgeable who was pleasant to work with
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by MARVINMCKAY54
Verified Customer
Verified Customer
Other Employees Tagged:
Angelo Gagliano
Jun 05, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
Thank you for sharing your experience. It’s wonderful to hear Angelo provided knowledgeable and pleasant service on your Ford F-150. We appreciate you trusting us with your maintenance needs.
Jeff Samp
General Sales Manager
262-225-9010
Very good work with keeping you up to date on the work
that's being done to your vehicle.
that's being done to your vehicle.
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by tiffanylloyd_sexy35
Verified Customer
Verified Customer
Other Employees Tagged:
Angelo Gagliano
Jun 04, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
We’re glad our team kept you informed during your Ford service. Angelo enjoyed assisting you and ensuring clarity throughout the process. We look forward to supporting your vehicle needs again.
Jeff Samp
General Sales Manager
262-225-9010
Customer Service is outstanding Angelo and Alex are the
best! I would recommend the service department to any of my friends. I even take my daughter's Toyota there to get serviced.
best! I would recommend the service department to any of my friends. I even take my daughter's Toyota there to get serviced.
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by mnloechler
Verified Customer
Verified Customer
Other Employees Tagged:
Angelo Gagliano
Jun 02, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
It’s fantastic to hear Angelo delivered outstanding service for your Ford Explorer. Thank you for recommending our service department and trusting us with your daughter’s Toyota.
Jeff Samp
General Sales Manager
262-225-9010
I had probably the best experience with the dealership
that I've ever had in my life. The service manager called and said that I didn't need some of the services that I thought I needed, all the work was
that I've ever had in my life. The service manager called and said that I didn't need some of the services that I thought I needed, all the work was done to a very high standard, and the pick up and drop off Service was wonderful.
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by AWTHORNBERRY
Verified Customer
Verified Customer
Other Employees Tagged:
Angelo Gagliano
May 30, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
It’s wonderful to hear that Angelo and our service team provided honest advice and high-quality work on your Ford Edge. We’re also pleased the pick-up and drop-off service met your expectations, and we appreciate you sharing your experience.
Jeff Samp
General Sales Manager
262-225-9010
Okay Service for new key not exactly what I asked for.
Would consider for service work.
Would consider for service work.
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by Johnmberst
Verified Customer
Verified Customer
Other Employees Tagged:
Angelo Gagliano
May 26, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
John, thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’re sorry we didn’t meet that goal in this case, and we’d love the opportunity to see if we can turn this situation around for you.
Jeff Samp
General Sales Manager
262-225-9010
My truck was picked up promptly and the work was
completed in a good amount of time
completed in a good amount of time
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by JULIAN.HOPGOOD
Verified Customer
Verified Customer
Other Employees Tagged:
Angelo Gagliano
May 23, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
We’re pleased the pickup went smoothly and that your Ford F-150 was serviced promptly. Thank you for trusting our team with your truck. We look forward to assisting you again.
Jeff Samp
General Sales Manager
262-225-9010
Great service, quick easy!
Definitely recommend! Staff was informative, helpful, friendly, and knowledgeable. The video of the service was great!
Definitely recommend! Staff was informative, helpful, friendly, and knowledgeable. The video of the service was great!
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by SHAWN.HOFSTETTER
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
We’re happy our team could make the service on your Ford F-250 quick and clear, and that the video overview added value to your visit. Thank you for recommending us, and we look forward to helping you again.
Jeff Samp
General Sales Manager
262-225-9010
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