Ann Italia | Page 14

Ann was a delight, she was knowledgeable and took the extra time to explain various models . She truly listened to my needs and helped track down the interior ( saddle brown) I had my heart set on. H extra time to explain various models . She truly listened to my needs and helped track down the interior ( saddle brown) I had my heart set on. Hannah was also very professional and went the extra mile in regards to working with/ around my home closing. . More

by christine-rae Verified Customer Verified Customer

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There is no pressure, only professionalism. Everyone I worked with was friendly and knowledgeable. They recognized what I wanted and worked hard to get me into new car. I was able to drive my car home the worked with was friendly and knowledgeable. They recognized what I wanted and worked hard to get me into new car. I was able to drive my car home the same day! More

by Hamilpe Verified Customer Verified Customer

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How many things can go wrong in one dealership! previous email to : Hi Kayland, You already had my Subaru for 53 hours when I brought it in for service on an airbag recall. I also had the car deta previous email to : Hi Kayland, You already had my Subaru for 53 hours when I brought it in for service on an airbag recall. I also had the car detailed and was originally overcharged by $50.00 because the person doing the detailing saw a small triangular tear in the back seat and assumed it was from a mouse. When I called in to pay for the detailing, I questioned why the price went from $199 to $250 and was told about the extra hour that was needed due to mouse droppings. I questioned further and the young person who was taking my payment said he would get more information from the detailer. When he came back he said that there was no evidence of a mouse and so they would let it go for the $199. (are you kidding me?) If I hadn’t questioned my bill, I would have paid the $250. Secondly the person who was cleaning the front seat upholstery, got the cabin so wet that the new airbag and connection to seat belts malfunctioned. You had to replace both front seat belts and finally got the airbag light to go off. You had my car for 53 hours and I lost 2 ½ days of vacation waiting for its return. Your service department went through my car and provided a list of repairs needed as every dealership does on a service recall. Oh, I forgot one thing; the next time I turned on my AC, it only came thru the defrost area. I had to come back and a mechanic fixed it in ten minutes stating someone had knocked a clip off under the hood. (whatever that means) ***now for the purchase I made of a 2014 Subaru Crosstreck. I offered $13,500 and it was accepted. I came in for a test drive before making the purchase and was given a map to follow which was a circle of about 6 miles with all right turns?? Along the way I realized the gas light was on and made for a very stressful test. When I sat down to continue with the purchase the paperwork showed a purchase price of 14, 646 (something close to that amount). I pointed out the fact and it was corrected. I initially said I expected $2.000 for my 2010 Subaru with 114,000 miles since another dealership had offered that amount on paper. You gave me two lower prices for the trade in of which I then said it was a deal breaker and I walked out. When I got home, there were two voicemails stating I would get the $2,000 for my trade-in. When I asked if we could complete our purchase online so we wouldn't have to come back to the dealership, I was told no. My husband and I came back to sign the paperwork. Hannah sat down with us to take a survey on how long we were going to keep the car etc. A list of questions which was only for marketing even though I had specifically stated we only wanted to sign the paperwork. I might mention it was about 90 degrees outside. We finally sat down in another room with Hannah to fill out the registration and financial paperwork as we were financing with you. Also I was told we would have a choice of companies and would receive their best interest rate. I originally stated in conversation with Ann that I did not want a 7 year loan, that I was looking for a lesser term. That didn't happen because when Hannah was going over the terms of our auto loan it was for 7 years. At that point I just said go ahead to move things along. We got a tier one rating but who knows since we never saw any rates! One more thing about the purchase of my hybrid, my husband asked Ann when we were leaving with the car if this hybrid was the kind that shut down when you are at a stop light or working red lights to which she responded no. Of course, that wasn't true, maybe why we were given a right turn map to use on my test drive. Lastly, Hannah contacted me on a later day to say that there was a typo on the vin and asked me if I had registered my car yet. Thankfully I hadn't because looking at the RTA I discovered the purchase price was still incorrect and at a higher price!!! So another delay to redo the RTA by my insurance agent. The wrong vehicle identification number was not a typo. A typo is when a letter or two or wrong number is typed incorrectly. This vin was a completely different number! The finishing touch to this experience is that I was never given a key to the glove compartment and to this day I haven't asked for it. I just had eye surgery, and that is the reason I am just now completely my review of your company. It's a good thing I love my new car in spite of everything that went wrong at Exeter Subaru. Sincerely, Linda Beddeos More

by labeddeos Verified Customer Verified Customer

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Excellent sales,finance, and service staff. Manager checked in to made sure things were great. Chris in Sales superb and Gabby in Service the best. checked in to made sure things were great. Chris in Sales superb and Gabby in Service the best. More

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My 4th car lease from this dealership.. great service all around❤️The staff was very friendly and helpful. Felt really knowledgeable about my new car ..they showed me all the new features ❤️ around❤️The staff was very friendly and helpful. Felt really knowledgeable about my new car ..they showed me all the new features ❤️ More

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Totally pleasurable experience. DJ and Hannah were great! I only with we lived closer. The car is just what we wanted. Immediate delivery and fair trade-in value! Thanks, Mike I only with we lived closer. The car is just what we wanted. Immediate delivery and fair trade-in value! Thanks, Mike More

by mcafar1 Verified Customer Verified Customer

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Ann made it easy to buy the car. She explained all about the car's options. I looked at several other dealers but Exeter was the best. Great price. I didn't feel any pressure to buy the car. Next time I nee the car's options. I looked at several other dealers but Exeter was the best. Great price. I didn't feel any pressure to buy the car. Next time I need a car I will be back. More

by dryvon Verified Customer Verified Customer

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I am very pleased with my brand new Subaru Forester. And I am especially pleased with how I was treated by staff. Chris was very friendly and informative. I believe that I received a fair trade in for my o I am especially pleased with how I was treated by staff. Chris was very friendly and informative. I believe that I received a fair trade in for my old Subaru and will continue to spread the word to my family and friends. My son bought 2 Subaru Foresters and he is also very pleased with his. I am not sure if I covered all staff that I was served by but I am very satisfied with my experience at Exeter Subaru. More

by edwardjmurphyjr Verified Customer Verified Customer

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Ann knew what she was talking about -- spot on! -- and Hannah handled the business end with dispatch. Another excellent experience at Exeter Subaru! Thank you! Hannah handled the business end with dispatch. Another excellent experience at Exeter Subaru! Thank you! More

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Great Experience Ann and team did a great job getting me on my way quickly and followed up to make sure all was well. I am a repeat buyer at Exeter Subaru and would hi Ann and team did a great job getting me on my way quickly and followed up to make sure all was well. I am a repeat buyer at Exeter Subaru and would highly recommend seeing Ann with any of your car needs! More

by Wayne A. Verified Customer Verified Customer

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