"True Bait and Switch "
Found two (2) cars on carfax.com that were being offered for sale at Serra Nissan. I inquired about the car online to immediately receive a phone call to set up an appointment for the next morning. Upon arrival, this particular girl, who we were supposed to meet with met us and told us a male was going to work with us. We inquired about the two cars and was immediately asked about how much we were going to spend on a car to which I responded that we would not discuss money until we had driven the car. The first car offered on carfax.com was supposed to be a older model gray car with black leather interior. We were ushered to the same model car but it was goldish with gold cloth interior. The car was horrible-- no handle to pull the drivers door closed from the inside. A light on the dash was blinking with a sound that the engine hood was up and upon stopping the salesman could not get out of the back seat. I had to get out of the car to open the door from the outside -- excuse -- the childproof lock was on -- but then the salesman could not get the door to close. The car had "AUCTION" written across a portion of the windshield. The second car we inquired about was supposedly out of service due to some kind of mechanical problem. Both of these cars were supposedly right at 100,000 miles however we could not see the odometer reading in the first one and never even saw the second car. We were ushered and driven in a car by the salesman to the "wholesale lot" across the street. Now I understand that these are older cars but the only one of these we got to drive had a glitch in the transmission. They used high pressure techniques to try to get me to buy the car today and even offered to deliver the car to my residence, but would not understand when I began having a panic attack that I was not going any further with the deal. I will NEVER, NEVER deal with this business again == nor should anyone else!!!
Other Employees Tagged:
Sales Manager and General Manager -- unknown names
"I had a wonderful experience and the agent was excellent."
Because I was given excellent care and the agent helped me from the beginning to the end of my visit. I purchased a Nissan Altima and I’m really enjoying my new car.
"Oil change "
I came in for a oil change and there was a recall and they got me All taking care of there always nice and friendly