Anthony Cristiani | Page 8

The service was excellent, reasonably priced, and a pleasant environment to work while the car was being serviced. pleasant environment to work while the car was being serviced. More

by allison.nichols Verified Customer Verified Customer

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When they rotated my tires they over-torqued the lug nuts, spline drive type, massively, unbeknownst to me. When a well known tire shop in the area attempted to remove the wheels to check on an imbala nuts, spline drive type, massively, unbeknownst to me. When a well known tire shop in the area attempted to remove the wheels to check on an imbalance issue one nut broke and another twisted, but did not break. The remainder we left alone. I called Colonial and asked talk to the service manager, Jon Rydings, and was told he wouldn't be in until Monday, so I used the email feature of their website to leave a message. I received a text from Molly who said she would speak to him and that he would get back to me shortly. By the end of the day, I texted Molly to let her know that I had still heard nothing. She reiterated that she had made the team aware and that someone would call me shortly. I never heard anything. Since I've only been a service customer there for 20 years, I guess I'm not even entitled to the common courtesy of a reply. More

by Bob Frye Verified Customer Verified Customer

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Brought my car in for recall work all done same day. Great dealership. Been a customer since 2012 Great dealership. Been a customer since 2012 More

by paulgroom500 Verified Customer Verified Customer

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Anthony was friendly, courteous and kind. The service was thorough and fast…couldn’t believe I was in and out in less than an hour! We just moved to the area and happily found our new Ford h The service was thorough and fast…couldn’t believe I was in and out in less than an hour! We just moved to the area and happily found our new Ford home! More

by sddyer0 Verified Customer Verified Customer

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Anthony in service is amazing. Dylan in sales fell short. He even hung up on me. He was talking over me instead of listening to my concerns. It took over two weeks for me to ac Dylan in sales fell short. He even hung up on me. He was talking over me instead of listening to my concerns. It took over two weeks for me to actually get the registration and financing paperwork from them. My vehicle was delivered dirty. I was told it would be detailed but it was not. Anthony in service addressed it for me. Another salesman helped me get my paperwork from one of the managers. The showroom and facility are beautiful. Dylan was great during the negotiating price process but lacked the follow up needed. More

by jjsfdcompany Verified Customer Verified Customer

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Colonial Ford provides easy, flexible and professional service. I am always happy with the results! service. I am always happy with the results! More

by NMCCRYSTAL Verified Customer Verified Customer

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Overall easy to work with. Web based scheduling solution could be better - is not very mobile accessible Web based scheduling solution could be better - is not very mobile accessible More

by jeffreybutta Verified Customer Verified Customer

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Great experience from start to finish. I’m always apprehensive when attempting to purchase a new vehicle. Once I started the process I immediately felt at ease with everyone I interacted w I’m always apprehensive when attempting to purchase a new vehicle. Once I started the process I immediately felt at ease with everyone I interacted with during the process. I would definitely recommend Colonial Ford to my family and friends. More

by neilantoniotti Verified Customer Verified Customer

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Great service! Friendly Staff and Did not take long at all. Thank you for all your care Friendly Staff and Did not take long at all. Thank you for all your care More

by franandmarcia Verified Customer Verified Customer

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We were on vacation with a nail on tire. Went to Colonial Ford who took us right away. They were really accommodating and friendly. Another positive Ford experience Went to Colonial Ford who took us right away. They were really accommodating and friendly. Another positive Ford experience More

by SYLVESTERKATHY Verified Customer Verified Customer

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