Anthony Marshall

Flood Mazda responded

Attention to detail guides every inspection in our service department. Our team is pleased we could walk you through the findings on your Mazda CX-5 via video and audio. Knowing our recommendations were helpful means a lot to our service department. Kathleen Babbitt Customer Relations Specialist Flood Mazda 220 Old Tower Hill Rd Wakefield, RI 02879 kbabbitt@floodauto.com 401-284-4700

Flood Mazda responded

Knowing that the service on your Mazda CX-5 included a helpful video walk-through and clear explanations is rewarding. Your kind words about our team’s respectful and knowledgeable work mean a lot to us. Kathleen Babbitt Customer Relations Specialist Flood Mazda 220 Old Tower Hill Rd Wakefield, RI 02879 kbabbitt@floodauto.com 401-284-4700

Flood Mazda responded

Our service team is pleased we could provide a detailed video walk-through for your Mazda CX-50’s first service. Your kind words and five-star rating mean a great deal to us. Kathleen Babbitt Customer Relations Specialist Flood Mazda 220 Old Tower Hill Rd Wakefield, RI 02879 kbabbitt@floodauto.com 401-284-4700

Flood Mazda responded

Thank you for the five-star rating! Hearing that you found our service quick, efficient, and accommodating for your Mazda CX-5 means a lot to our team. Kathleen Babbitt Customer Relations Specialist Flood Mazda 220 Old Tower Hill Rd Wakefield, RI 02879 kbabbitt@floodauto.com 401-284-4700

Flood Mazda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Kathleen Babbitt Customer Relations Specialist Flood Mazda 220 Old Tower Hill Rd Wakefield, RI 02879 kbabbitt@floodauto.com 401-284-4700

Flood Mazda responded

Hello Rickster075, Please allow me to introduce myself, my name is Russell Cunha and I'm the General Manager of Flood Mazda. I'm very sorry to hear of your disappointment with your recent visit to Flood Mazda's Service department. I can assure this will be addressed so we learn from any and all mistakes that were made. We strive to give each and every customer an exceptional experience. Please feel free to contact me at anytime with any questions or concerns. Thank You, Russell Cunha

Flood Mazda responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Flood Mazda are glad to have you as a customer. Kathleen Babbitt Customer Relations Specialist Flood Mazda 220 Old Tower Hill Rd Wakefield, RI 02879 kbabbitt@floodauto.com 401-284-4700

Flood Mazda responded

Thank you for recommending us and highlighting our customer-first approach. Knowing our team’s service on your Mazda CX-5 met your expectations means a lot to us. Kathleen Babbitt Customer Relations Specialist Flood Mazda 220 Old Tower Hill Rd Wakefield, RI 02879 kbabbitt@floodauto.com 401-284-4700

Flood Mazda responded

Our service team appreciates your long-term loyalty and the trust you place in us for your Mazda CX-5. Knowing that our accommodating approach and clear cost explanations have kept you coming back for years means a lot to our team. Kathleen Babbitt Customer Relations Specialist Flood Mazda 220 Old Tower Hill Rd Wakefield, RI 02879 kbabbitt@floodauto.com 401-284-4700

Flood Mazda responded

We’re pleased our staff delivered professional care on your Mazda CX-5 and that the showroom and service areas stood out. Anthony was excited to learn you enjoyed our vehicle displays. Hearing you felt welcomed and impressed by our presentation means a lot to our entire crew. Kathleen Babbitt Customer Relations Specialist Flood Mazda 220 Old Tower Hill Rd Wakefield, RI 02879 kbabbitt@floodauto.com 401-284-4700