Anthony Nicholas | Page 12

Fraud alert: This dealership caused $4,500 to the body of our vehicle during an oil change and refuses to take accountability. In January we purchased a BMW from Lokey Nissan with the promise of “free oi our vehicle during an oil change and refuses to take accountability. In January we purchased a BMW from Lokey Nissan with the promise of “free oil changes for life.” I recently brought the vehicle in for its first oil change. After waiting in the lobby for 2 hours, they strangely parked my car passenger side against the garage afterwards. I went for a coffee, where I could see my vehicle from the cafe where I was working remotely. When I went back to my vehicle I noticed that someone at Lokey Nissan had negligently smashed the passenger side up and didn’t bother to notify me. How they caused so much damage is beyond me. This dealership has denied all accountability and they’re an absolute fraudulent and frankly criminal joke. They even had the audacity to send me this blatantly photo shopped photo of the vehicle to say that I caused the damage after I left the lot. They edited the BMW logo out of the photo! One of their goons sent it from a yahoo email, comically saying it was a snapshot of their CCTV footage. Someone at Lokey Nissan caused over $4,000 in body damage to our vehicle. We filed a claim through our insurance and paid our $500 deductible. So much for the “free oil changes for life.” Obviously we’ll never return to Lokey Nissan for anything. They owe us $500 in damage, which could have been so much worse if our deductible was higher. And get this, Lokey Nissan didn’t even change the oil - as the change oil light is still coming on afterwards! Also, pay no attention to the customer service email they give in reply to negative Google reviews. The email doesn’t even exist. I should have filed a police report that day, and fortunately I still can and have been advised to do so. Don’t make the same mistake dealing with Lokey. More

by alexkallimanis Verified Customer Verified Customer

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They were super professional and courteous. Very informative and explained my situation with my vehicle.. I was able to get all of my recalls done while I was there getting a diagnostic check Very informative and explained my situation with my vehicle.. I was able to get all of my recalls done while I was there getting a diagnostic check More

by bkhall727 Verified Customer Verified Customer

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They are always friendly and extremely helpful. I have recommended to many people I know. I have recommended to many people I know. More

by k8harvey88 Verified Customer Verified Customer

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Top notch service, as always. The service manager explained everything the services that would be performed. Waiting area is comfortable. Service performed promptly. The service manager explained everything the services that would be performed. Waiting area is comfortable. Service performed promptly. More

by BJ3860 Verified Customer Verified Customer

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It was not just the dealership and the service department, it was the service rep, Janelle. I don't remember her last name, but it should be in the records. I needed new tires and there was a wa department, it was the service rep, Janelle. I don't remember her last name, but it should be in the records. I needed new tires and there was a wait, but she kept me updated through the entire process, even bringing me lunch. More

by gjones1152 Verified Customer Verified Customer

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Lokey has always provided me with the best service when I bring my car in for maintenance. bring my car in for maintenance. More

by Mbavaro8121 Verified Customer Verified Customer

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Great service and friendly people. Never try to sell me something I don't need. Happy customer Never try to sell me something I don't need. Happy customer More

by celestev42 Verified Customer Verified Customer

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All the staff there are very friendly , and the service is great. Would recommend Lokey auto dealer to all my friends is great. Would recommend Lokey auto dealer to all my friends More

by Justspace01 Verified Customer Verified Customer

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They were great. Excellent prices. Took care of me asap. I recommend this dealership to friends and family. Excellent prices. Took care of me asap. I recommend this dealership to friends and family. More

by Jonvolunteer Verified Customer Verified Customer

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Great service, very impressed by the acknowledgment of Chuck, really help me with my needs of my car service, done quickly and in time Chuck, really help me with my needs of my car service, done quickly and in time More

by lmiguel49 Verified Customer Verified Customer

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