Armando Leyva

Very bad experience with the service department. Loaners are dirty and the service reps seem to have little knowledge and are poor at communicating. I would say the one I dealt with most was actual Loaners are dirty and the service reps seem to have little knowledge and are poor at communicating. I would say the one I dealt with most was actually quite rude. The sales and leasing side is much more functional and quite lovely. More

by RPBADEN Verified Customer Verified Customer

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My experience with Pacific BMW was outstanding. Everyone was kind and helpful. Excellent after sales too, Raffi has been so kind enough to answer all my questions. Everyone was kind and helpful. Excellent after sales too, Raffi has been so kind enough to answer all my questions. More

by DAVID_LOTILLA Verified Customer Verified Customer

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The car was an amazing vehicle. The sales person (Frank) was extremely helpful and patient. He was very knowledgeable about the products and how to navigate the system to locate all The sales person (Frank) was extremely helpful and patient. He was very knowledgeable about the products and how to navigate the system to locate all of the car options. I got an awesome deal which my friends can not get from other dealers. More

by payam Tony Kade Verified Customer Verified Customer

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Since I will be dropping names in my review today, I felt it was only right to give you all mine. My name is Corey Barrett, and my business name is “Tall Guy Car Reviews” across all social media platforms. I it was only right to give you all mine. My name is Corey Barrett, and my business name is “Tall Guy Car Reviews” across all social media platforms. I’ve been very blessed and fortunate to both purchase tons of cars and work with more dealerships and car manufacturers than I can remember over the past 8 years of my craft, and I can honestly say I have never left a review or publicly bashed any one person or company in my life! But after encountering “Armando Leyva” today, I had to make an exception because I have never experienced the level of disrespect that he gave me today which was completely unwarranted & unnecessary! Never in my life would I recommend Armando Leyva or any of his services to anyone, not even my worst enemy! Armando was immeasurably unprofessional, aggressive, hostile, and even raised his voice at me! The behavior Armando displayed today is one of somebody who should never be trusted in a position of leadership & especially not in customer service! Armando Leyva, how you conducted yourself today was unacceptable, unnecessary, unprofessional, and absolutely embarrassing to say the least and you should be ashamed of yourself at 48 years of age. This was my first time stepping foot in Pacific BMW in Glendale, California and I couldn’t be more disappointed and dissatisfied with the level of service that you displayed. It’s unfortunate that you’re an extension of Pacific BMW Armando Leyva because you make them look terrible! If I could, I would’ve given you zero stars as a review but unfortunately, I have to settle for one star instead cause that’s the lowest I could choose for you, but you truthfully don’t even deserve that! I honestly hope you were just having a bad day today and that’s not normally the person you are or how you handle your problems. You should never think it’s okay to treat a customer, a business, or anybody else for that matter the way in which you treated me. I hope you dig deep and take care of whatever demons you have going on inside of you. God bless you on your path Armando. More

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I really appreciate Adees, Armando, and John Vasquez going above and beyond leasing and servicing our demo iX. Thank you! going above and beyond leasing and servicing our demo iX. Thank you! More

by robberlin Verified Customer Verified Customer

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Hands down the smoothest car buying experience from initial online inquiry to final in person purchase. Staff was friendly, efficient and smart. Facility was clean and comfortable. Am definitely a cust initial online inquiry to final in person purchase. Staff was friendly, efficient and smart. Facility was clean and comfortable. Am definitely a customer for life More

by natashaw Verified Customer Verified Customer

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Great dealership and great service! This is my 4th car here and all my family comes here too! Armando, Rafy, Frank are all exceptional! Very professional, took their time and always This is my 4th car here and all my family comes here too! Armando, Rafy, Frank are all exceptional! Very professional, took their time and always make sure we leave happy! More

by mel Verified Customer Verified Customer

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Exceptional customer service! The guys and girls there know exactly what they are doing and continually go above expectations! The guys and girls there know exactly what they are doing and continually go above expectations! More

by james@vinciniinc.com Verified Customer Verified Customer

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Very nice service and good professional people and saleas I will recommend pacific BMW to my friends saleas I will recommend pacific BMW to my friends More

by raffibadoyan Verified Customer Verified Customer

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Ok good job thanks again and love pacific bmw can’t wait to drive the new i4 to drive the new i4 More

by davidho1 Verified Customer Verified Customer

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