Armando Morell
Armando Morell at Toyota of Hackensack
Refer Me

Armando Morell | Page 9

Sales and Leasing Consultant

Toyota of Hackensack

278 River Street
Hackensack, NJ 07601

Contact Me
4.8
103 Reviews

I have a heavy background in mortgage and finance compliance and marketing. I graduated from New Jersey City University with a business management and Marketing degree. As a car sales consultant, I pride my self in helping others in obtaining a vehicle for themselves or family and friends. My vast knowledge of our Toyota product coupled with a background in finance and willingness to help people makes me an asset to anyone looking to purchase a vehicle. I can also offer programs for Uber drivers that want to have a vehicle with unlimited mileage and free maintenance please call me for details.

Dealership Experience

12 yrs, 1 mo

Industry Experience

12 yrs, 1 mo

Specialties & Trainings

Broker

Inventory

View more specialties & trainings
4.8

103 Reviews

Write a Review

103 Reviews of Armando Morell

April 24, 2020

Dealership Rating
Employee Rating

Great service during these difficult times All the personnel was very polite and aware of the covid virus. Hard to buy a car in this environment, but the dealer did a great job. More

by HARLYDOG219
Recommend Dealer
Yes

Other Employees Tagged: Mario Puentes, Jay Rim

April 22, 2020

Dealership Rating
Employee Rating

They were friendly ,professional, and helpful, i am a very satisfied customer. I'll recommend the place for friends and family looking for a brand new toyota. More

by YPEDDIE
Recommend Dealer
Yes

Other Employees Tagged: Mario Puentes, Jay Rim

April 21, 2020

Dealership Rating
Employee Rating

During this trying time of the pandemic my experience exceeded my expectations and experiences at other dealerships. They fully addressed all my questions and concerns. I would not only recommend them to More

by CARLUV97
Recommend Dealer
Yes

April 15, 2020

Dealership Rating
Employee Rating

Always had the best experience here. Everyone was great, friendly & wanting to help anyway possible. Armando is the best, great at his job. Much appreciated. More

by KathyM22
Recommend Dealer
Yes

April 15, 2020

Dealership Rating
Employee Rating

Lack of follow up by 4 different employees Had the displeasure of being in contact with 4 different employees on one car that I was interested in. All interactions were electronically during t More

by afitnewyou
Customer Service
Recommend Dealer
No

Other Employees Tagged: Jay Rim, Mary Green

Apr 15, 2020

Toyota of Hackensack responded

Sorry we disagree with your statement. Whether we were close or far apart, it only matters when all parties are in agreement. The Internet Manager Jay Rim made an offer to you on Saturday which you did not accept, but did acknowledge. At that point, your interest in the vehicle is just that, its an interest nothing more. You have no rights to the vehicle, the dealership does as we own the vehicle. A different customer made a offer on the same vehicle which was accepted. You were notified via e-mail when we received another offer on the vehicle. So the dealership was transparent when the offer was received. Your "first come first serve" statement only applies when all parties are in agreement. It does not apply when both parties are still negotiating. According to your logic, even if the parties are not in agreement you have first rights simply because you inquired first? In addition, how do you even know the other customer did not start the process before you did? You are assuming you were first to inquire when in fact you were not. You lost out on this vehicle for one singular reason and that is you didn't come to terms or accept the offer provided by the dealership. There is no other reason. Lastly, given the current COVID19 pandemic, businesses are running on limited staff and hours, not only for the safety of our customers but also for our employees.

Apr 15, 2020

Toyota of Hackensack responded

When you e-mailed Jay Monday afternoon, he did notify you that we had received a competing offer on the vehicle in question. Whether he e-mailed you directly or responded to your e-mail is inconsequential. You were provided notification that we had another offer. The dealership put its best foot forward in its offer to you on Saturday. Jay kindly offered to match the price of our vehicle to another one you had seen elsewhere which had less equipment and had an accident reported in its history. Should you have decided to accept the offer at that time, then we would have politely declined the offer we received on Monday. You chose not to move forward with our offer on Saturday. The dealership in turn decided to accept the offer we received later. It seems you were waiting on us to do something further after we took the initial step of lowering the price of the vehicle. At anytime, you could have given us a counter offer to the initial proposal.

Apr 15, 2020

afitnewyou responded

Im not saying that I had rights to the vehicle. I have even acknowledged that you have no loyalty whatsoever to me for any reason. Just was a complete negative experience like I have never had at any of the Toyota dealerships I and my family have ever worked with. I didnt accept the offer made on Saturday, but we were still working on something. In fact, Jay had asked me where I would be registering the car, and when I responded I heard absolutely nothing back. That was the end of communication from him. I wasnt notified when you received another offer. It wasnt until after I had not heard back from Jay that I sent him emails asking where we were at. It was my second email that he responded to, saying that you had received another offer "that morning" that you "were going to look at." Not quite as transparent as you claim. Also, if all of your sales associates were being honest, the car was still available and no other offers were on the table. In Jay's own words, the offer came in that morning. Furthermore, there were times when your sales people did not follow up, such as by the sales person Ana who was going to get back to me when the sales manager got back to her...nor did Juan get in touch with until 5 days after I was told he would by Mary Green. I was also sent a "Vehicle Purchase Certificate" by your dealership on Friday night from your dealership congratulating me on my purchase. Receiving that, and having Jay work with me on Saturday, why would seem like the car already had another offer? I also could not get to an "agreement" on the car without your sales people responding, or Jay, suddenly not responding. We can agree to disagree. Let others who read this take what they want from it.

Apr 16, 2020

afitnewyou responded

I was exchanging emails back and forth with him regarding the price on the car on Saturday. The last portion of it involved: Jay - well if we get to the point of finance, I would send you in for approval before you get here. 3.29% is for Tier 1 plus. I think our vehicle had tires replaced? Me - I dont think I will qualify for Tier 1+. Going to have to see where we can get at payment wise with what interest rate. Jay - does getting 3.29% at the price i quoted before move us forward? Me - As I said before, it is close. I can use payment estimators/calculators on my end, but not sure how it will actually shake out. At that interest rate, if all of the fees (title, tags, documentation, etc.) are included and I know there are 4 new tires on the car, I am real close Jay - whats the payment you are trying to get to? Me - Id like to be as close to $_ _ _ as possible but I know I will have to come up some. Jay - Where is the vehicle being registered? I then responded where I lived and he did NOT respond back. He asked me a simple question, to which I answered. But then I never heard anything. Not a sorry, we are too far off. Not a yes, I think we can do that, lets run your credit. Not a sorry, it isnt going to work. No response. It was then on Monday only after I had emailed him asking where we were at after being left in the dark on Saturday that he finally responded that the other offer came in that day "We received another offer for the Camry this morning. We are also looking at that deal." Not a deal from a week ago as I was told over the phone by another one of your sales associates today. There it is. Sleep how you want to at night. Im just one potential customer. Nothing I am sure you worry about. Im just putting forth my review. After feeling like the conversation just died. After Ana not getting back to me...which I get, she responded to my cars.com inquiry but she isn't working there at the moment...after Mary Green told me another associate would follow up with me after she insinuated another Toyota dealership was falsely advertising a car as being Toyota Certified, and after receiving a 'Vehicle Purchase Certificate" from your dealership on Friday night. As you know, I thanked and applauded Jay for working with me on Saturday. But reading the conversation above, does it seem like I walked away from your offer, or was trying to work with it? Who ended the conversation? Jay did...by not responding. How could I not think something was still being looked into? Let the review readers decide. And Toyota USA. But you dont care, nor need to.

April 12, 2020

Dealership Rating
Employee Rating

Bought a new car, never walked into your show room, never even came into NJ! Everything you presented with your internet price was 100% accurate. Thanks! More

by aspenclassy
Recommend Dealer
Yes

Other Employees Tagged: Mary Green

April 08, 2020

Dealership Rating
Employee Rating

Even during these uncertain times they are open and offing friendly, speedy and quality service. It was a quick oil change but as usual they gave the vehicle a through check. Love these guys More

by PMARLEY740
Recommend Dealer
Yes
Apr 08, 2020

Toyota of Hackensack responded

Thank you for your 5 Star review! We appreciate that you allowed us to service your vehicle. We re doing our best during the current crisis to do the best we can. Thank you for your business!

March 10, 2020

Dealership Rating
Employee Rating

Great Experience Had trouble getting a car from another dealer. Armando at Toyota found the perfect car for me and even got me a great rate. I will not shop for a car More

by nmperez84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mario Puentes, Jay Rim , Eddymer Diaz

Mar 10, 2020

Toyota of Hackensack responded

Thank you for leaving us a 5 Star review! We are glad to hear that Armando was able to find the perfect vehicle for you and even got you a great financing rate! We do care about our customers and we appreciate your patronage of our dealership. We appreciate your business! Congrats on your new purchase!

March 10, 2020

Dealership Rating
Employee Rating

The absolute best! I didn’t feel like I was taken advantage of. It was a great experience and I’m so happy over all! More

by entenza1
Recommend Dealer
Yes
Mar 10, 2020

Toyota of Hackensack responded

Thank you for leaving us a 5 Star review! We are glad to hear that your experience with Armando with great! We certainly appreciate your business! Enjoy your new purchase!

March 09, 2020

Dealership Rating

Do not buy from here Waited 6 hours to spend 10 minutes with finance guy. They should have had me come back another day to finish the deal. Kid who fueled up vehicle was More

by dta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 10, 2020

Toyota of Hackensack responded

We are sorry to hear that your experience was less than 100%. We are not disputing anything that you have mentioned in your review. I would welcome a call or e-mail to discuss how we can improve your experience. My name is Jay Rim Toyota of Hackensack Internet Director 201-212-6925 or jrim@toyotaofhackensack.com

Dealership Inventory (344 Vehicles)

new 2024 Toyota Tundra car, priced at $63,127
2024 Toyota Tundra
new
Midnight Black Metallic exterior
Automatic
Four-wheel Drive
new 2024 Toyota Tacoma car, priced at $34,739
2024 Toyota Tacoma
new
Ice exterior
RWD
used 2022 Toyota RAV4 Prime car, priced at $52,691
2022 Toyota RAV4 Prime
used
Blizzard Pearl / Midnight Black Metallic exterior
CVT
All-wheel Drive
used 2023 Toyota Crown car, priced at $49,829
2023 Toyota Crown
used
Oxygen White exterior
CVT
All-wheel Drive
used 2023 Toyota Crown car, priced at $39,240
2023 Toyota Crown
used
Red exterior
CVT
All-wheel Drive
used 2021 Toyota 4Runner car, priced at $38,991
2021 Toyota 4Runner
used
Barcelona Red Metallic exterior
Automatic
Four-wheel Drive