Artie Gonzales
Artie Gonzales at Tucson Subaru

Artie Gonzales | Page 2

Service Manager

Tucson Subaru

4901 N Oracle Rd
Tucson, AZ 85704

Contact Me
4.3
102 Reviews

Dealership Experience

7 yrs, 1 mo

Industry Experience

12 yrs, 11 mos

4.3

102 Reviews

Write a Review

102 Reviews of Artie Gonzales

January 27, 2023

Dealership Rating
Employee Rating

This Dealership is very professional and I know the work is done right. Always friendly. Very helpful and knowledgeable. More

by KMNeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Valencia, Matthew Felix Thwaits , Jordi Acosta

Jan 27, 2023

Tucson Subaru responded

Thank you for taking the time to leave this awesome feedback! :) - Artie

January 17, 2023

Dealership Rating
Employee Rating

I filed a complaint with Tucson Subaru and Subaru about the terms of my extended warranty coverage for my car's battery. I was essentially "forced" into buying a new battery. I wrote to complain about this More

by slgoldingus
Recommend Dealer
Yes
Jan 17, 2023

Tucson Subaru responded

Honesty is key, Always here to help. Thank you for taking the time to leave this good feedback! -Artie

December 08, 2022

Dealership Rating
Employee Rating

I am a visiting winter snowbird and even though I have not purchased a vehicle from them, when I go in for service I am treated like their #1 customer! I have owned 3 Subarus and Tucson Subaru has gladl More

by muskokabird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Ford , Gavin Quintana

Dec 08, 2022

Tucson Subaru responded

Good monring, Thank you for taking the time to leave us this AWESOME feedback! :)

October 02, 2022

Dealership Rating
Employee Rating

I had an appointment to have a tire changed. It took two and a half hours. This is unacceptable customer service.Ron Cocco More

by roncocco7@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
No
Nov 04, 2022

Tucson Subaru responded

I am very sorry about the amount of time it took to replace your tire. It was a road hazard claim which is administered by NSD Corporation and we cannot proceed with any repairs until they give us an authorization number, which can take some time. They require pictures, tread depth, dot numbers, prior repair order or invoice from when the tires were originally purchased, etc. We absolutely try to do everything as quickly as we can but correctly. However, with claims such as this, we are at the mercy of the warranty company. I am sorry if that was not explained to you correctly. We do our best to make sure no customer has to wait too long.

Nov 04, 2022

roncocco7@gmail.com responded

They knew they need to replace the tire.so the factors you stated were not a consideration

June 17, 2022

Dealership Rating
Employee Rating

Salesman, Jack, was excellent, conscientious with follow-up calls. Darla who trained me on the technologies was patient and so helpful describing the features of the car. Service department was very More

by Candace.canton
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Curt McHenry, Jack McVey , Jason Mumma, Darla.

Jun 17, 2022

Tucson Subaru responded

Thank you for the kind words, looking forward to seeing you for your first service! JM

Jun 17, 2022

Tucson Subaru responded

Thank you for the great feedback! - Artie G

Jul 01, 2022

Tucson Subaru responded

Thank you for the Extraordinary review! - Curt

June 05, 2022

Dealership Rating
Employee Rating

They were very impressive over at Tucson Subaru! I would definitely recommend them to anyone who needs any mechanic work done on their vehicle More

by seaweed27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jesse Friedman, Brittney Ottaviano, Chris Valencia , Jordi Acosta, Jason Arreola, Richard Drow, Scott Gregg, Deven Jones, Jason Mumma

Jun 06, 2022

Tucson Subaru responded

Thank you for the awesome feedback! - Artie

April 08, 2022

Dealership Rating
Employee Rating

Very pleased with help and service. I’m a Subaru owner 3 times because of quality and service. I’ve had very positive help from cotporate in NJ and local dealers. Will recommend you to More

by c.arteaga
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Chris Valencia , Scott Buford, Christian Saucedo

Apr 08, 2022

Tucson Subaru responded

Thank you so much for taking the time to leave us this awesome feeback! :) -Artie G.

February 11, 2022

Dealership Rating
Employee Rating

they do the job indicated, at the price indicated, by the time promised. that’s enough More

by subaruofportland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Ford, Jesse Friedman, Chris Valencia, Matthew Felix Thwaits , Jordi Acosta, Jason Arreola, Brandon Boyka, Richard Drow, Jeff Frazier

Feb 11, 2022

Tucson Subaru responded

Thanks for review!

Feb 11, 2022

Tucson Subaru responded

Thank you for the kind words. See you next service. Jesse Friedman

Feb 12, 2022

Tucson Subaru responded

We greatly appreciate the great feedback! - Artie

Feb 14, 2022

Tucson Subaru responded

Thank you so much for the positive review!

February 11, 2022

Dealership Rating
Employee Rating

Always a pleasure b to bring my car in. Service is prompy and waiting immaculate, More

by 3208Walnut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: DJ Tramp , Brandon Boyka, Ken Murch

Feb 11, 2022

Tucson Subaru responded

Thank you for the review!!

Feb 11, 2022

Tucson Subaru responded

Thank you for taking the time to leave us great feedback! - Artie

Feb 14, 2022

Tucson Subaru responded

Thank you so much for the positive review!

January 12, 2022

Dealership Rating
Employee Rating

Jeff and Artie are just wonderful to work with, helpful, friendly, professional, knowledgeable and patience people particularly during this time of the Covid-19 Pandemic. I'm VERY grateful to this dealersh More

by Rm
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jeff Frazier

Jan 12, 2022

Tucson Subaru responded

Thank you for taking the time to leave the great feedback! My sincere appreciation :) - Artie

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