Ashley Dewaelsche | Page 6

We had a heartwarming experience at BMW of Fort Wayne during our recent lease of iX. The test drive appointment was smooth, the vehicle was phenomenal and the leasing process was concise. However, what s during our recent lease of iX. The test drive appointment was smooth, the vehicle was phenomenal and the leasing process was concise. However, what sets BMW of Fort Wayne apart was their service after lease signing. Despite much preparation, my youngest daughter was distraught after the reality kicked in that she will no longer have the Lexus she rides since birth back after we trade it in. She cried and cried and asked us if she can say goodbye properly to Samantha (the nickname of our Lexus). By then it has already been two days after we traded the Lexus and I did not know what I can do for this "silly" request. Worse still, I work in a different state and a child's cry just breaks a mom's heart. In despair, I reached out to our client advisor Ashley. To our great surprise, when my husband landed at the dealership with the kids, Ashley was waiting outside, with a gift bag and even a Peggy stuffy. She apologized that the Lexus has already been moved to another dealership (completely not her fault) but amazingly offered to bring it back (!) She hugs my youngeat and told her she can hug "Peggy" when she misses mom or "Samantha". We are grateful beyond words for all this extra miles Ashley is willing to go to care for us as her own family and to help establish a new bond between our kiddos and the new BMW. Prior to iX, our X5 has regularly been serviced here, and our experience has always been positive. We are excited about our new iX and will likely remain loyal customers for a long long time. More

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“Ashley and Scott made our Kia K5 purchase seamless—excellent communication, professional service, truly appreciated!” seamless—excellent communication, professional service, truly appreciated!” More

by BT.GLASS Verified Customer Verified Customer

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Beautiful Ashley was very helpful and attentive all through out the process. I would definitely recommend her for your next purchase. . through out the process. I would definitely recommend her for your next purchase. . More

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Very welcoming, appreciative of my business. Professional, aware and attentive to my needs. I will return. Professional, aware and attentive to my needs. I will return. More

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Ashley was great to work with. She was very professional and knowledgeable. I would love to work with her again. She was very professional and knowledgeable. I would love to work with her again. More

by Sdm Verified Customer Verified Customer

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We thoroughly enjoyed working with Ashley. We laughed together and had a fun experience purchasing our new MINI. She was professional, yet very personable. We laughed together and had a fun experience purchasing our new MINI. She was professional, yet very personable. More

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Great dealership to work with, both sales and service. Even after the sale, they are there to help Even after the sale, they are there to help More

by CRAMER.MIKE55 Verified Customer Verified Customer

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My wife and I had a truly outstanding experience start to finish with Ashley. We traveled from out of state to pick up our XM. There was nothing transactional about this experience. She made us feel at home, finish with Ashley. We traveled from out of state to pick up our XM. There was nothing transactional about this experience. She made us feel at home, picked us up from our hotel, and had a personalized gift from the local area for us. Who does this level of customer service in 2025? Very few people/companies left in this world that treat customers this way. Pricing was better than all the dealers in our area, but I'd travel 10 hours just for this service alone. If you're reading this review...buy from Ashley and Fort Wayne BMW. More

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Ashley was very helpful, thorough and knowledgeable. Ashley communicated everything through the entire process. Closing and delivery were prompt, quick and easy. Ashley communicated everything through the entire process. Closing and delivery were prompt, quick and easy. More

by WAGS1829 Verified Customer Verified Customer

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Ashley was wonderful and answered all my questions. The process to buy the car was super fast and easy! The process to buy the car was super fast and easy! More

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