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Ashley Hornung
Ashley Hornung at Germain Lexus of Easton

Ashley Hornung | Page 2

Service Advisor

Germain Lexus of Easton

4130 Morse Crossing
Columbus, OH 43219

4.7
117 Reviews
4.7

117 Reviews

Write a Review

Dealership Experience

1 yr, 10 mos

Industry Experience

12 yrs

Specialties & Trainings

Senior certified

117 Reviews of Ashley Hornung

May 10, 2026

Dealership Rating
Employee Rating

Very through, friendly, and timely. I was pleased with service and would gladly recommend to others. More

by V.VAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 11, 2026

Germain Lexus of Easton responded

We appreciate you recommending Germain Lexus of Easton! See you next time!

May 02, 2026

Dealership Rating
Employee Rating

Great service, great value. I would strongly recommend this service department to anyone. Wonderful staff. More

by marvin.hill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 04, 2026

Germain Lexus of Easton responded

Marvin, thank you for recommending Germain Lexus of Easton's service department! We hope to welcome you back again in the future. Safe travels!

May 01, 2026

Dealership Rating
Employee Rating

Usually service is good but this last time it was subpar . Car was returned dirty and I had questions unanswered about detailing . Lexus service isn’t what it used to be . More

by raushanahc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 04, 2026

Germain Lexus of Easton responded

Raushanah, I'm truly sorry to hear that your recent visit didn't meet the high standards we pride ourselves on. It's concerning to know that your car was returned dirty and that you had questions about detailing left unanswered. We'd like to learn more about what happened so we can address these issues properly. Please don't hesitate to contact me. Thank you, Grant Garrison - Service Manager - (614) 383-4177

April 24, 2026

Dealership Rating
Employee Rating

Pick up and delivery of vehicle was seamless and effortless. Communication was also on point and there were no issues with the service that was provided. I would recommend the dealership for service More

by RSBHEART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Courtright, Joshua Barnes, Kevin Daniels, Donna Mogavero, Jeff Hathcock, Jorden Ford , Dennis Cox, Nathan Spencer

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Apr 27, 2026

Germain Lexus of Easton responded

Thank you for the glowing endorsement of our Germain Lexus of Easton team, we are so happy to know you are satisfied with our 5-star service! We hope to see you again!

April 23, 2026

Dealership Rating
Employee Rating

My experience at the Lexus Easton dealership was absolutely amazing. All of the staff were very kind and friendly. Everyone displayed great customer service from the time I arrived, to the time I de More

by d_rouse08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Barnes

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Apr 24, 2026

Germain Lexus of Easton responded

We're delighted to hear you had a great experience with us from start to finish! Thank you for choosing Germain Lexus of Easton and sharing your feedback. See you next time!

April 22, 2026

Dealership Rating
Employee Rating

They are very accommodating. I never have to wait. Ashley always make sure I have a loaner vehicle. Wonderful service More

by CRYSTALD70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Barnes, Jorden Ford

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Apr 23, 2026

Germain Lexus of Easton responded

Thank you so much for your review! We will be sure to pass along your kind words to Ashley! We hope to see you again at Germain Lexus of Easton!

April 17, 2026

Dealership Rating
Employee Rating

From the time I drove in until I left I was treated with respect and was shown concern for my auto. Great job. More

by larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Barnes, Kevin Daniels, Jeff Hathcock, Jorden Ford

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Apr 17, 2026

Germain Lexus of Easton responded

Larry, it makes us smile to hear you felt valued throughout your whole visit! Thank you for choosing Germain Lexus of Easton and sharing your feedback.

April 12, 2026

Dealership Rating
Employee Rating

Very timely in following up. She informed me about the recall which is amazing. I a happy customer More

by Grace.kambira
Recommend Dealer
Yes

Other Employees Tagged: Abu Muhidin

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Apr 13, 2026

Germain Lexus of Easton responded

We're delighted to hear you had a positive experience! We appreciate her feedback and are happy we could assist her with the recall information. Thank you for choosing Germain Lexus of Easton.

April 07, 2026

Dealership Rating
Employee Rating

Very accommodating and communicative. Worked efficiently and made the process seamless. Professional. Friendly. Diligent. Reliable. More

by Racheldumms12
Recommend Dealer
Yes

Other Employees Tagged: Ashley Hornung

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Apr 08, 2026

Germain Lexus of Easton responded

Thank you for sharing your positive experience with our team at Germain Lexus of Easton! We truly appreciate your business and look forward to serving you again.

March 28, 2026

Dealership Rating
Employee Rating

Ashley, was very kind and prompt in her communication with me as my car was serviced. More

by ANICOLLE25
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 30, 2026

Germain Lexus of Easton responded

Ani, thanks so much for the 5-star review of Germain Lexus of Easton! We'll be sure your high praise reaches Ashley.

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