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Ashley Mulhall
Ashley Mulhall | Page 5
Service Coordinator / Customer Experience Manager
Tim Lally Chevrolet
24999 Miles Rd
Warrensville Hts, OH 44128
61 Reviews
Hi, I’m Ashley, and I’m proud to serve as both the Service Appointment Coordinator and Customer Experience Manager here at Tim Lally Chevrolet. My goal is to make sure every visit is seamless — from booking your appointment to driving away with confidence. I specialize in coordinating service schedules, keeping customers informed, and improving touchpoints across the dealership to ensure every interaction feels smooth, transparent, and stress-free. I believe customer care goes beyond the service bay — it’s about listening, anticipating needs, and building lasting trust. Outside of work, I enjoy spending time with my husband and our three dogs, as well as crafting and photography. I look forward to welcoming you to our dealership and making your next visit a positive experience from start to finish.
Read moreDealership Experience
10 yrs, 2 mos
Industry Experience
10 yrs, 2 mos
Specialties & Trainings
Collecting, analyzing, and acting on customer feedback through surveys, reviews, and analytics.
Designing and analyzing end-to-end customer experiences.
Appointment Coordinator
Customer Service Specialist
61 Reviews
Write a Review
61 Reviews of Ashley Mulhall
May 20, 2024
My service was handle very professional and kindness with respect. Every time I come and have service did on my car for many years. I have always been treated nice. respect. Every time I come and have service did on my car for many years. I have always been treated nice. More
by WSMITH4267
Verified CustomerOther Employees Tagged: Matt Nagy, Jane Grambo , Brenda Milliner, Elliott Parks
May 18, 2024
Very good efficient on time pleasant workers not a long wait will recommend to anyone wait will recommend to anyone More
by smorris0534
Other Employees Tagged: Matt Nagy, Jim Lamtman, Jim Measor, Jane Grambo , Sean Holmes, Jimmy Lamtman, Elliott Parks, Rachel Rininger
May 10, 2024
Outstanding -As Always-Top Customer Service-Thank You Rachel!!! Fast, Efficient, and Very Professional-The Best In The Land!! Rachel!!! Fast, Efficient, and Very Professional-The Best In The Land!! More
by TVANHOUTEN
Other Employees Tagged: Henry Jablonski, Matt Nagy , Jacob Ober, Rachel
May 09, 2024
The actual servicing of the car was not the issue here at all, the techs did their job well for the most part - I didn't wait extremely long either, I think an hour n half is quite some time but I had nothin all, the techs did their job well for the most part - I didn't wait extremely long either, I think an hour n half is quite some time but I had nothing else going on that day anyways. The issue I had was that this was my first time going here for service, and it was a bad first impression. I pulled into the service garage and sat there for 10 mins... then finally decided to walk around and find someone, I ended up at the cashier station - I asked what I do and where do I go, she said to just sit in my car and wait for someone... and I explained that I have BEEN waiting. I asked another employee and finally, they took me to the service office.... to find them all sitting down.. not attending to anyone in the service garage. After the service was done, I was given my keys and paid. THAT WAS IT (no one informed me where my car was or the run down of what was done/how the car is). I walked around the service garage looking for my car, I couldn't find it so I had to go ask the service dept where my car was, and we walked around the lot until we found it parked oddly far from the service garage.... also it was "washed" which would be really nice if not for the oil smudges left on the car. Usually when I go in for service (at my old dealership - and a less expensive brand of car as well) - they instantly took care of the customer, gave them the run down - customer would then sit for a bit and then the car would be ready and parked out front or in the service garage, they showed care for their job, and valued customer service. I understand there are larger issues at hand, but just based on this experience I definitely wouldn't want to come back. I feel cheated, buying the car I had all the customer service possible.. but after buying the car I am worthless to this company and location. (P.s The workers weren't rude, they were just lazy/careless and very anti social at best) More
by KDW
Other Employees Tagged: Matt Nagy , I have no idea who was who or who even helped me, thats how much the conversation lacked.
May 03, 2024
No additional comments. The fact that there is a minimum word requirement means I don't appreciate/approve the survey. Might skip next time. The fact that there is a minimum word requirement means I don't appreciate/approve the survey. Might skip next time. More
by WAGONLOVER
Other Employees Tagged: Matt Nagy
April 28, 2024
Best dealership. The staff was so nice and helpful, they made me feel welcomed. I really appreciate them The staff was so nice and helpful, they made me feel welcomed. I really appreciate them More
by TIFFDRAKE91
Other Employees Tagged: Anthony Paolella, Matt Nagy, Brock Lally, Adam Mays , Deontae Washington, Jim Zurzolo
April 21, 2024
i understand the price went up for an oil change but $20. 00 come on are you serious. The coupons that you send me are not that great. Maybe the coupons can be better as I drive several miles to get to you 00 come on are you serious. The coupons that you send me are not that great. Maybe the coupons can be better as I drive several miles to get to your facility for my oil change. I have not gone anywhere else. Thank you Colleen Kelly More
by KELLY710
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