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Ashley Mulhall
Ashley Mulhall at Tim Lally Chevrolet

Ashley Mulhall | Page 6

Service Coordinator / Customer Experience Manager

Tim Lally Chevrolet

24999 Miles Rd
Warrensville Hts, OH 44128

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4.8
61 Reviews

Hi, I’m Ashley, and I’m proud to serve as both the Service Appointment Coordinator and Customer Experience Manager here at Tim Lally Chevrolet. My goal is to make sure every visit is seamless — from booking your appointment to driving away with confidence. I specialize in coordinating service schedules, keeping customers informed, and improving touchpoints across the dealership to ensure every interaction feels smooth, transparent, and stress-free. I believe customer care goes beyond the service bay — it’s about listening, anticipating needs, and building lasting trust. Outside of work, I enjoy spending time with my husband and our three dogs, as well as crafting and photography. I look forward to welcoming you to our dealership and making your next visit a positive experience from start to finish.

Dealership Experience

10 yrs, 2 mos

Industry Experience

10 yrs, 2 mos

Specialties & Trainings

Collecting, analyzing, and acting on customer feedback through surveys, reviews, and analytics.

Designing and analyzing end-to-end customer experiences.

View more specialties & trainings
4.8

61 Reviews

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61 Reviews of Ashley Mulhall

April 11, 2024

Dealership Rating
Employee Rating

Great service and friendly people . It was not a long wait and very nice waiting room! More

by M_SELNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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April 01, 2024

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Employee Rating

Great people that u can trust. I would not bother taking my car anywhere else More

by MLALLY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Reed, Joey Hurtuk, Anthony Paolella, Matt Nagy, Brock Lally, Danielle Slapnicker, Big Jeff McCune , Brenda Milliner, Jacob Ober

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March 31, 2024

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My family and I having been working with big Jeff & Brock for years. Tim Lally Chevrolet is awesome! More

by Allen M.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Reed, Anthony Paolella, Matt Nagy, Brock Lally, Danielle Slapnicker, Big Jeff McCune , Jim Zurzolo

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March 31, 2024

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Employee Rating

From Sales to Service, everyone at the dealership is awesome and helpful! I wouldn't take my vehicle anywhere else! More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Myers, Anthony Paolella, Matt Nagy, Jeff Novak, William Paolella, Brock Lally, Big Jeff McCune , Jacob Ober, Vidi Titas

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March 31, 2024

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Brian was excellent and found me exactly what I was looking for at the price. Thank you so much More

by ERYCKGRIFFIN65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Henry Jablonski , Brian Heppner, Jim Zurzolo

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March 27, 2024

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Employee Rating

Sean Holmes was excellent. He kept me informed on the status of my repairs. Everyone in the service department is very friendly. More

by CYNTHIATHOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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March 19, 2024

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The staff was courtesy and knowledgeable, the dealership was immaculate. I also enjoyed a manicure while I was waiting. Keith A More

by ALEXANDERKEITH761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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March 17, 2024

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Employee Rating

They got me in quick and repaired my car in less time than they estimated. Great service More

by KERCHER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Nagy

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March 01, 2024

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Employee Rating

Great experience overall, very kind and attentive employees. Easy to setup and bring in with no extra steps More

by EHAMM321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel

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February 17, 2024

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Employee Rating

I already wrote a review, please stop asking me to write another one for the same service. Thank you. More

by Ai X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elliott

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