Ashley Power | Page 10

This dealer wouldn’t replace the engine on the vehicle when there was a lifetime warranty already on it. They claimed to have done a diagnostic test and did not receive the diagnostic code for the engine when there was a lifetime warranty already on it. They claimed to have done a diagnostic test and did not receive the diagnostic code for the engine when I did the diagnostic test on my own and received the engine code. They were aware of the issues with the engine. Instead, suggested something else was wrong with the vehicle that was not related to the engine and wanted $1,200 for it to be fixed yet I would still have engine issues. I was willing to trade in the vehicle and was given an offensively low trade value. Had I taken the trade in amount, this dealer would have completed whatever paperwork was needed for the lifetime warranty engine, put the new engine in, and sold that car for quadruple the trade in value they gave me. Took my business elsewhere and done with Kia totally. More

by B Cab Verified Customer Verified Customer

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Courtney was great. She came up to my vehicle and greeted me. And everything was done in a timely fashion. The tech that worked on my car was also great. I liked how he She came up to my vehicle and greeted me. And everything was done in a timely fashion. The tech that worked on my car was also great. I liked how he explains with a detailed video of the work that was being performed. I would definitely recommend Napoli Kia of Milford. More

by kevin_guarino Verified Customer Verified Customer

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After the sale problems with car purchased. Question the communication and follow up. Use caution. Question the communication and follow up. Use caution. More

by F Verified Customer Verified Customer

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I loved my experience at Napoli Kia. Employees were very helpful and I was able to find the perfect car for me right away! Employees were very helpful and I was able to find the perfect car for me right away! More

by connorwack Verified Customer Verified Customer

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Never called to let me know I left things in my trade in? Also never called to see how I was enjoying the car, any issues Never went over computer system Also never called to see how I was enjoying the car, any issues Never went over computer system More

by Roycohenwine Verified Customer Verified Customer

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Good customer service the staff are very helpful and they are always willing to assist you and provide you with the best service possible are always willing to assist you and provide you with the best service possible More

by Tekeyla Verified Customer Verified Customer

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Terrible dealership dealing with sales, management, and service. I will never purchase a car from them again. Run! service. I will never purchase a car from them again. Run! More

by Lizziejean30 Verified Customer Verified Customer

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Went for service, called them up told them that I wanted 60,000 mile service. Asked how much was told between 2 and 300. I get there am then told 700 and change after tax. I agree to this highway robbery, 60,000 mile service. Asked how much was told between 2 and 300. I get there am then told 700 and change after tax. I agree to this highway robbery, and then they attempt to upsell me another 249.99. Total scam! More

by EDCMARTINEZ1 Verified Customer Verified Customer

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I find this dealership to be the best in this state. these people are very perfect in there doings .they makes you feel very comfortable. these people are very perfect in there doings .they makes you feel very comfortable. More

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Ashley and the team were very hospitable and welcoming. They were patient and very accommodating They were patient and very accommodating More

by Bbachman0614 Verified Customer Verified Customer

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