Ashley Power | Page 20

The most caring staff I’ve ever seen at a car dealership. Dave Dimatte was the best, I told him what I needed and he found it for me instantly. If you want a stress free experience go see him! Everyone was g Dave Dimatte was the best, I told him what I needed and he found it for me instantly. If you want a stress free experience go see him! Everyone was great More

by Aspears23 Verified Customer Verified Customer

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I traded in my truck for a newer one at the Kia dealership in Milford. I was told by Curtis smith that I’d get 1,000 for my truck an was only given $500. The truck broke down after 2-3 weeks. Broug dealership in Milford. I was told by Curtis smith that I’d get 1,000 for my truck an was only given $500. The truck broke down after 2-3 weeks. Brought it to the dealership. Went with no car for 3 weeks. They claimed to fix it. Drove it for a few days an the car wouldn’t start. I had to then get it towed to Kia again. Went a week no car. Went there demanding a loaner vehicle. Curtis then jumped in my bf face we all had to hold him back. I was scared for my life. Sal then gave me a rental till they could find a new car they can re-assign. Almost 3 months go by of me calling them an no response. I return the rental. They claim to have been tryna to contact me. I’ve been calling them non stop an even having the bank contact them about the loan. It’s all recorded on the line an numerous of notes from me calling over the passed 90days. They tell me it’s too late an I need to do a whole new credit application an pay 3 months on the car They had parked at the dealership the whole time. So for the holidays I had no car. So the other day on 12/30/21 I go get the car an drive it home. Wake up the next day drive up the street to the store an it wouldn’t start when I came back out. Had to get it towed back in. Drove for a day an then it started over heating. Drove it back in an left there for two days. Just got the car back an they said it “should” be fine. They sold me a defective vehicle an im stuck in contract. I read the contract an it says that they gave me a working vehicle in good condition. (Which they didn’t) Who broke the contract? They claim to have fixed it an put everything brand new. They are taking advantage of me! Do not goto Napoli! They do not care about their customers! It’s all about a sale! I never had not one issue with my previous vehicle! I came there to get a new car an left with a car worst than the one I had. Paying $465 a month even still being held responsible for the payments when I didn’t even have the car in my possession. More

by msjadecmoore Verified Customer Verified Customer

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This is my fourth vehicle through Kia. The process has always been easy and painless always been easy and painless More

by TRACYF1 Verified Customer Verified Customer

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Constant quality, consistent customer service. What more can we ask for?! Napoli Kia continues to be my go to! can we ask for?! Napoli Kia continues to be my go to! More

by PASTOR3 Verified Customer Verified Customer

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One of the best experiences I’ve had buying a new car Curtis and Sal couldn’t have treated me any better I will must definitely Recommend Napoli motors Curtis and Sal couldn’t have treated me any better I will must definitely Recommend Napoli motors More

by MRJOE0129 Verified Customer Verified Customer

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Cordial staff and relaxing lounge.Service dept took auto Cordial staff and relaxing lounge. Service dept took auto as soon as I arrived. Repairs completed quickly. Cordial staff and relaxing lounge. Service dept took auto as soon as I arrived. Repairs completed quickly. More

by naugmosse Verified Customer Verified Customer

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Very pleased with the service dept ! They took pride in there repairs and fixed correctly the first time ! Would highly recommend bringing your car there for service ! Everyone was a pleasure to deal with there repairs and fixed correctly the first time ! Would highly recommend bringing your car there for service ! Everyone was a pleasure to deal with ! Thank Napoli Kia !! More

by GABERIOS73 Verified Customer Verified Customer

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Tried over charging me for the labor costs. Told me my car was over warranty by 4,000 miles even though I have been trying to have the issue fixed since November- they closed early the day of my appointme car was over warranty by 4,000 miles even though I have been trying to have the issue fixed since November- they closed early the day of my appointment and never notified and with my busy work schedule I was only able to reschedule now. More

by Customer Verified Customer Verified Customer

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Everyone is very friendly, helpful, informative, and takes their time with you to ensure you are taken care of. takes their time with you to ensure you are taken care of. More

by allisonfiedler73 Verified Customer Verified Customer

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Awful customer service. They were supposed to buff out all of the scratches before I picked up my car that I bought from then and left so many marks. The salesman told me It would only take a day or two t all of the scratches before I picked up my car that I bought from then and left so many marks. The salesman told me It would only take a day or two to fix. It took over a week. Told me they had a spare key but then never gave It to me. Failed to notify me of a recall when I have a brand new baby. Made me come back several times and change car seats. Door randomly wouldn’t open one time and the manager tried to blame me and said I maybe hit something. Sometimes you can’t get a hold of anyone on the phone. Totally regret buying my car from them More

by bangoj15 Verified Customer Verified Customer

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