Aubrey Price | Page 11

Great ambience. Drove across the lake to shop exclusively to have that journey in memory book. They have great collection and addins for the competitive price Russ Drove across the lake to shop exclusively to have that journey in memory book. They have great collection and addins for the competitive price Russ is very respectful, compassionate and has good product knowledge. His questions owards purchase were guiding. Aubrey's explanation of the finance options, coverage were highly professional More

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I absolutely loved my experience at Toyota of Rockwall with my sales rep Hunter Parker and the sales manager Steve and every person we met. Everyone was friendly and just wanted to help me get what I want with my sales rep Hunter Parker and the sales manager Steve and every person we met. Everyone was friendly and just wanted to help me get what I wanted. Give them all a raise!! More

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Everything went very well when we picked up our new car. Very happy with the process. Very happy with the process. More

by RandyNewberry50 Verified Customer Verified Customer

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Aubrey was great. ! I bought the RAV because of his help..Dealing with Aubrey was like a breath of fresh air and how a car buying experience should be. ! I bought the RAV because of his help..Dealing with Aubrey was like a breath of fresh air and how a car buying experience should be. More

by DONNALENAMOND Verified Customer Verified Customer

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Love Toyota of Rockwall. Nehemiahs and Jeff and Aubrey are the best!!!! They listened to what we wanted and helped us know what we needed. Nehemiahs and Jeff and Aubrey are the best!!!! They listened to what we wanted and helped us know what we needed. More

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They helped me after the total loss of my other car. I couldn’t be more thankful! They worked with me to ensure I left same day with a new car. Highly recommend! I couldn’t be more thankful! They worked with me to ensure I left same day with a new car. Highly recommend! More

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Good People amazing customer service fast check out communication was good over all 5 star dealer communication was good over all 5 star dealer More

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We always have a great experience at Toyota of Rockwall! Our dealer was fast and efficient! We will be back! Our dealer was fast and efficient! We will be back! More

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Sam was amazing, kind, patient and extremely knowledgeable and helpful! I did not have an appointment and that did not matter to him as he was just as helpful as if I would have, as I watched h knowledgeable and helpful! I did not have an appointment and that did not matter to him as he was just as helpful as if I would have, as I watched his interactions with others! More

by EKSINCLAIR79 Verified Customer Verified Customer

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Mixed experience. I initially found the vehicle online and was promptly contacted by a very friendly and helpful salesperson. They answered all my questions and convi I initially found the vehicle online and was promptly contacted by a very friendly and helpful salesperson. They answered all my questions and convinced me to place a deposit and make the 30-minute drive out to the dealership once the vehicle arrived on-site. That part of the experience was smooth and professional. When I arrived for my appointment, things started to take a turn. I waited 15 minutes for the vehicle to be brought out by the salesprson and while it only took 10 minutes to decide I wanted it, what followed was over 3 hours of negotiation, paperwork, and waiting. The manager worked with me on pricing, and what ultimately convinced me to move forward was a promise to include two years of free service. Unfortunately, I later found out that this was already part of the vehicle’s standard offering — not an added perk as it was made to seem. During financing, there was some confusion over the trade-in value which was quickly resolved, but by the time I had completed the wire transfer and signed most of the documents, I was made aware of the already included 2 year coverage, leaving me in a frustrated state. It would have been difficult to walk away at this point because of the time commitment and imagining the trouble to reverse what was already done. Later that evening, I discovered a mechanical alert through their app. I reached out to the salesperson with no response to this day. The next business day, I had the vehicle checked at another Toyota dealership and was told everything was fine — likely just a setup issue — but the lack of communication added to my frustration. In the end, the experience was disappointing. What started off promising was overshadowed by sales tactics that felt misleading and a lack of transparency that left me questioning the dealership’s integrity. More

by zrussell07 Verified Customer Verified Customer

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