Austin Shemon | Page 11

Kyle was absolutely amazing! He made everything simple, as he was detailed and courteous. I didn’t feel pressured into purchasing and it went well. as he was detailed and courteous. I didn’t feel pressured into purchasing and it went well. More

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I had an exceptional purchase experience at Mercedes-Benz of Hagerstown. My wife and I were so impressed with Barry London (sales) and Austin Shemon (finance). Barry's product knowledge was comprehensive of Hagerstown. My wife and I were so impressed with Barry London (sales) and Austin Shemon (finance). Barry's product knowledge was comprehensive and he cheerfully fielded every one of my questions and even offered additional information and anecdotes on our vehicle that he believed we would find helpful. We cannot say enough good things about Barry. While inspecting the car post-detail as we were taking delivery, he saw an imperfection and did not wait for us to ask to have it corrected; he took the initiative. He was generous with his time, walking through all the features of the car and fielding an immense number of my questions. Austin was helpful, efficient, informative and professional in walking us through the warranty, finance and registration portion of our purchase. As a family, we were completely satisfied with our purchase experience. More

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Rob had the patience of Jobe. Rob had the patience of Jobe. Rob had the patience of Jobe. When I picked up the car he we Rob had the patience of Jobe. Rob had the patience of Jobe. When I picked up the car he went over all the electronic gadgets, most of which I forgot buy the time I got home. So the wife and I went back to see him today and picked his brain some more. Got the most of it down now but he said don't hesitate to call him. Good experience!! More

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We had an amazing experience at Mercedes-Benz of Hagerstown. Every staff member we interacted with was friendly, helpful and efficient. I appreciate how they accommodated our family as we shopped fo Hagerstown. Every staff member we interacted with was friendly, helpful and efficient. I appreciate how they accommodated our family as we shopped for our future vehicle in the rain with an 18 month old. It was a great experience! More

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I cannot express enough good things about Mercedes-Benz Hagerstown. Barry was absolutely amazing to work with! His knowledge about Mercedes-Benz is phenomenal. He didn’t pressure us to make any decisions w Hagerstown. Barry was absolutely amazing to work with! His knowledge about Mercedes-Benz is phenomenal. He didn’t pressure us to make any decisions whatsoever. We will definitely be back in the future. More

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In early March, I purchased a 2021 Mercedes-Benz AMG C43 from Mercedes-Benz of Hagerstown. Overall, I had a positive experience, which I have documented in a separate review on DealerRater. The subject of t from Mercedes-Benz of Hagerstown. Overall, I had a positive experience, which I have documented in a separate review on DealerRater. The subject of this review is an after-sale experience I had with the license plate bracket on my AMG C43. When I purchased the vehicle in March, Mercedes-Benz of Hagerstown installed a temporary plate on the vehicle. On May 1, my permanent license plate arrived in the mail, and I set out to swap it onto my vehicle. One of the bolts holding the temporary plate in place had been screwed in especially tightly, and when I tried to unscrew it, the license plate bracket snapped. I determined at this point that I needed a new bracket. I was surprised when the first two dealerships I called asked me to make an appointment to swap the bracket, given that it would be no more than a 5-10 minute job. The third dealership I called (Mercedes-Benz of Bloomfield Hills) let me come by right away, and they swapped on the new bracket very quickly. However, I was frustrated when they refused my request to treat the bracket failure as a warranty claim and instead charged me $70 for it. I complained to Mercedes-Benz USA, and they recommended that I contact the dealership that sold me the vehicle: Mercedes-Benz of Hagerstown. I corresponded with sales manager Austin Shemon, who was polite, understanding, and helpful. He quickly agreed to reimburse me for the majority of the cost of the bracket and overnighted me a check. Based on my positive experience, I recommend Mercedes-Benz of Hagerstown to anyone who is looking to purchase a Mercedes-Benz vehicle. More

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My experience at the Mercedes Benz of Hagerstown was incredible. They were beyond friendly and helpful and I will always go there for new vehicles and I highly recommend them. incredible. They were beyond friendly and helpful and I will always go there for new vehicles and I highly recommend them. More

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My aunt totaled her 2016 Audi Q3, and I was looking for a newer replacement model for her. Came across the 2020 Q3 at this Mercedes-Benz dealership. Spoke with Mike Lavrenchik on the phone, who sounded ver newer replacement model for her. Came across the 2020 Q3 at this Mercedes-Benz dealership. Spoke with Mike Lavrenchik on the phone, who sounded very calm, patient, who answered all my questions about the car. In 2 hours I picked up my aunt and met Mike there. I should say that this was the most pleasant car buying experience I've ever had. Mike was very patient with us, explained all the new features of the car to my aunt, answered all our questions patiently, without any rush or pressure, told us his personal family story - which was a very interesting story btw. My aunt and I felt very welcomed and take care of, almost like we were Mike's family during that experience. We ended up purchasing the car, each received a very huge chocolate bar as a gift, and key chains. The paperwork was a breeze too, Austin made it very simple for us, and answered all of our questions well too. In general, I felt like they really cared about their customers and made it possible for us to feel very welcomed and warm while being there. The 2 hour drive there was definitely worth it! Oh, and the car was perfect for my aunt too, for a very fair price. Thank you Mike, Austin, and the whole MB team! More

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Barry and the entire team were extremely personable, honest and knowledgeable. I was unsure about buying an Audi from a MB dealer but they took the time to answer my questions and did the research to as honest and knowledgeable. I was unsure about buying an Audi from a MB dealer but they took the time to answer my questions and did the research to assist. Great experience overall! More

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Kyle was amazing working with us and showing us all of the cool gadgets the car has to offer. Thank you so much for everything. the cool gadgets the car has to offer. Thank you so much for everything. More

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