Austin Shemon | Page 11

In early March, I purchased a 2021 Mercedes-Benz AMG C43 from Mercedes-Benz of Hagerstown. Overall, I had a positive experience, which I have documented in a separate review on DealerRater. The subject of t from Mercedes-Benz of Hagerstown. Overall, I had a positive experience, which I have documented in a separate review on DealerRater. The subject of this review is an after-sale experience I had with the license plate bracket on my AMG C43. When I purchased the vehicle in March, Mercedes-Benz of Hagerstown installed a temporary plate on the vehicle. On May 1, my permanent license plate arrived in the mail, and I set out to swap it onto my vehicle. One of the bolts holding the temporary plate in place had been screwed in especially tightly, and when I tried to unscrew it, the license plate bracket snapped. I determined at this point that I needed a new bracket. I was surprised when the first two dealerships I called asked me to make an appointment to swap the bracket, given that it would be no more than a 5-10 minute job. The third dealership I called (Mercedes-Benz of Bloomfield Hills) let me come by right away, and they swapped on the new bracket very quickly. However, I was frustrated when they refused my request to treat the bracket failure as a warranty claim and instead charged me $70 for it. I complained to Mercedes-Benz USA, and they recommended that I contact the dealership that sold me the vehicle: Mercedes-Benz of Hagerstown. I corresponded with sales manager Austin Shemon, who was polite, understanding, and helpful. He quickly agreed to reimburse me for the majority of the cost of the bracket and overnighted me a check. Based on my positive experience, I recommend Mercedes-Benz of Hagerstown to anyone who is looking to purchase a Mercedes-Benz vehicle. More

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My experience at the Mercedes Benz of Hagerstown was incredible. They were beyond friendly and helpful and I will always go there for new vehicles and I highly recommend them. incredible. They were beyond friendly and helpful and I will always go there for new vehicles and I highly recommend them. More

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My aunt totaled her 2016 Audi Q3, and I was looking for a newer replacement model for her. Came across the 2020 Q3 at this Mercedes-Benz dealership. Spoke with Mike Lavrenchik on the phone, who sounded ver newer replacement model for her. Came across the 2020 Q3 at this Mercedes-Benz dealership. Spoke with Mike Lavrenchik on the phone, who sounded very calm, patient, who answered all my questions about the car. In 2 hours I picked up my aunt and met Mike there. I should say that this was the most pleasant car buying experience I've ever had. Mike was very patient with us, explained all the new features of the car to my aunt, answered all our questions patiently, without any rush or pressure, told us his personal family story - which was a very interesting story btw. My aunt and I felt very welcomed and take care of, almost like we were Mike's family during that experience. We ended up purchasing the car, each received a very huge chocolate bar as a gift, and key chains. The paperwork was a breeze too, Austin made it very simple for us, and answered all of our questions well too. In general, I felt like they really cared about their customers and made it possible for us to feel very welcomed and warm while being there. The 2 hour drive there was definitely worth it! Oh, and the car was perfect for my aunt too, for a very fair price. Thank you Mike, Austin, and the whole MB team! More

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Barry and the entire team were extremely personable, honest and knowledgeable. I was unsure about buying an Audi from a MB dealer but they took the time to answer my questions and did the research to as honest and knowledgeable. I was unsure about buying an Audi from a MB dealer but they took the time to answer my questions and did the research to assist. Great experience overall! More

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Kyle was amazing working with us and showing us all of the cool gadgets the car has to offer. Thank you so much for everything. the cool gadgets the car has to offer. Thank you so much for everything. More

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Hands down the best car buying experience! Kyle went above and beyond to get us a great deal! Happy to be a part of the MB family :) above and beyond to get us a great deal! Happy to be a part of the MB family :) More

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Michael was very helpful and accommodating He was highly knowledgeable and understanding. The process was easy and we enjoyed it. Thank you, Mike! We will see you in couple of months to change my husband’s knowledgeable and understanding. The process was easy and we enjoyed it. Thank you, Mike! We will see you in couple of months to change my husband’s car! More

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This is the 18th Mercedes I have bought from Younger/Mercedes-Benz of Hagerstown. They are a wonderful dealer. Barry London has sold me a few of my Mercedes and he does a wonderful job. He de Younger/Mercedes-Benz of Hagerstown. They are a wonderful dealer. Barry London has sold me a few of my Mercedes and he does a wonderful job. He delivered this one to my home and had all of the paperwork completed! Barry, Justin, Austin and Alex with all the service people are exceptional! Buy a vehicle from them and see how accommodating they are. I really hate the Montgomery Country and Washington and Virginia dealers! (No offense!). I like honest, down to earth people! Thank you Barry and Justin! Sam Rogers More

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A great experience, especially Mike Lavrenchik who walked us through the whole precess and got us a great deal. Everybody is friendly and helpful and they care about their customers. We actually enjoyed bu us through the whole precess and got us a great deal. Everybody is friendly and helpful and they care about their customers. We actually enjoyed buying a new car. More

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This is the 9th or 10th Mercedes I've leased from Mercedes-Benz of Hagerstown, and the 3rd with Rob. It's always a fun, relaxed atmosphere whether in sales or services. I can't imagine going to any o Mercedes-Benz of Hagerstown, and the 3rd with Rob. It's always a fun, relaxed atmosphere whether in sales or services. I can't imagine going to any other dealership! More

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