Austin Shemon | Page 24

Outstanding sales service We visited the dealership last Thursday and test drove a GLE350. Our sales person, Mike Lavrenchik took interest in us from the beginning listening to We visited the dealership last Thursday and test drove a GLE350. Our sales person, Mike Lavrenchik took interest in us from the beginning listening to our wants & needs. We left the dealership several hours later and Mike was going to try to locate us one with a different interior. When we went back Friday morning, he had located one with the options and interior we preferred. We accepted delivery of the new GLE350 this morning & once again, Mike spent a large amount of time going over the vehicle & setting up our electronic system. We were very surprised that Mike had gone out of the way to find us the vehicle we wanted even though we would have accepted the instock model. This is the second Benz we have bought from this dealer. More

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MB of Hagerstown are top shelf! Rob and the rest of the team in Hagerstown are fantastic. They took the time to ensure that I got the exact vehicle I wanted, working with my busy sch Rob and the rest of the team in Hagerstown are fantastic. They took the time to ensure that I got the exact vehicle I wanted, working with my busy schedule, whilst keeping me up to date along the way. Rob was always available whenever I had questions whether by phone, email, or text. He was extremely courteous, knowledgeable, and efficient which made the entire process a pleasure. I also had the opportunity to work with Austin and Tony, who contributed to what was an overall enjoyable process. More

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First class from start to finish! This was my first experience with Mercedes-Benz of Hagerstown and it far exceeded my expectations. I knew I'd be buying a Mercedes but I wasn't savvy This was my first experience with Mercedes-Benz of Hagerstown and it far exceeded my expectations. I knew I'd be buying a Mercedes but I wasn't savvy about the brand and I wasn't yet committed to a specific model so I wasn't sure what to expect when I visited the dealership on a rainy Saturday afternoon very close to closing time. Shortly after arriving I was greeted by Barry London. We took a test drive in one of the cars I had been looking at during which Barry answered many more questions than I would have been able to even think of. Barry took his time with me and never made me feel rushed or pressured. Barry stayed in contact with me and I was back at the dealership a few days later after gaining clarity on exactly what I wanted. Barry was able to put me in the perfect car for me and has continued to answer any questions I have had since my purchase. He has stayed in contact with me since and I have received no less than first class service since I first stepped on the Mercedes-Benz of Hagerstown dealer lot. More

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Smoothest car purchase I've made Rob Edmonds and Austion Shemon made this purchase quick and easy. They answered all the questions I had pre-purchase and they continue to help me po Rob Edmonds and Austion Shemon made this purchase quick and easy. They answered all the questions I had pre-purchase and they continue to help me post-purchase every time i have a question. They had me out the door and in the new-to-me car faster than any other car purchase I've made. I highly recommend working with these guys. I will be visiting again when it's time to trade in the next car. More

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Refreshing Car Purchase Experience Just when I lost hope in traditional car dealers, Martin at Hagerstown Mercedes came through. He was completely transparent, honest,respectful and res Just when I lost hope in traditional car dealers, Martin at Hagerstown Mercedes came through. He was completely transparent, honest,respectful and responsive through the whole process. They addressed my concerns on a used vehicle and gave me a fair price plus issued tags on the spot. Our car was detailed and filled with gas upon our arrival. We are very pleased and would highly recommend giving them a shot at earning your business. We will look to them next time as well. More

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Total Car Buying Experience Excellent customer service all around!Mike L and crew made us feel comfortable from the time we walked into the dealership until the time we drove off Excellent customer service all around!Mike L and crew made us feel comfortable from the time we walked into the dealership until the time we drove off with our GL450. Ron and Debra M. More

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Wonderful Experience! I truly enjoyed my shopping experience. The team at Mercedes-Benz of Hagerstown are a cut above your regular M.B. dealership. They treat you like I truly enjoyed my shopping experience. The team at Mercedes-Benz of Hagerstown are a cut above your regular M.B. dealership. They treat you like they have known you forever. My salesperson was Shannon Dorian and she was amazing! I truly recommend this dealership. You can't go wrong with any of the sales, service or staff there to assist you with your need. I wish them continue success. More

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GLE350 4MATIC SUV Great experience. We traded our ML350 for the GLE350. Very similar cars but more features than our old car. The wife and I are very pleased with Rob E Great experience. We traded our ML350 for the GLE350. Very similar cars but more features than our old car. The wife and I are very pleased with Rob Edmonds, he is very kind and courteous. He was very helpful and knowledgeable of our old and new car, which made our decisions easier. The newer safety features that we liked are 360 view camera, parking assistant, and blind spot indicaters. Anyway thanks for the great experience. More

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pleasant and efficient We recently leased our 5th MB .Or salesperson,Barry,is an excellent and wonderful worker .He is professional,friendly and easy to work with.He always We recently leased our 5th MB .Or salesperson,Barry,is an excellent and wonderful worker .He is professional,friendly and easy to work with.He always looks out for our interests and tried his best to find the right vehicle to suit our needs . He also tries to negotiate the best deal for us and helps us in every way he can. Naheed Saif More

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Great experience. I would go back again! Martin was very attentive to what I was looking for and worked hard to find a solution that worked for all of us. Thanks Martin!! Martin was very attentive to what I was looking for and worked hard to find a solution that worked for all of us. Thanks Martin!! More

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