Austin Shemon | Page 23

The E43 is a fantastic automobile; it is a real pleasure to drive. Barry worked with me for 9 months to make this happened. He made a real effort to keep me informed throughout the process and did a great j to drive. Barry worked with me for 9 months to make this happened. He made a real effort to keep me informed throughout the process and did a great job of explaining how all the bells and whistles worked. Justin jumped into the process when needed to keep it moving towards the delivery. I met Tony for the first time and the paper work was done quickly and accurately as it has been done in the past. More

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Excellent sales team with great attention to detail Austin was excellent. He was very patient with our process. We initially were looking for a larger SUV. After we left the dealership, we changed our m Austin was excellent. He was very patient with our process. We initially were looking for a larger SUV. After we left the dealership, we changed our mind about what we were looking for. He laid out all the vehicles in our size and mileage range. He was patient and allowed us to sit in and drive the cars that worked for us and make a thoughtful decision. Afterwards, he dealt very fairly with us with an initial offer and trade value. He then helped us locate the car that fit our needs, arranged for it to be transferred to the dealership for purchase. Barry then took over the sales process. He was excellent at communication. We threw a bit of a curveball when we changed financing from their bank to our own. He handled that easily and in stride. He knew the vehicle well and explained the options and setup well. Overall, it is an excellent dealership with superb staff and service. I don’t think I’ve ever been better hydrated with all the beverages we were offered. I highly recommend them. More

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Disappointing I traded my M Class 2013 SUV for a 2018 GLE AMG. It was such a mistake. The 2018 rides rough, rolls, is loud, steers different. The roof interior is a I traded my M Class 2013 SUV for a 2018 GLE AMG. It was such a mistake. The 2018 rides rough, rolls, is loud, steers different. The roof interior is a poor fitting material that is cheap looking. the seat material is not at all user friendly. I tried to switch back to my 2013 and they said no the numbers wouldn't work. I will never buy another Mercedes. My 2013 rode like it was on air. This one is like riding in a truck. You feel every bump. Really disappointed. They were very nice and accommodating during the purchase. I really dislike this car. I learned my lesson. For the amount of money this cost, it was absolutely not worth it. More

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Only one word, Excellent!! This is my third Mercedes-Benz (I still have the GLK) and the second Mercedes-Benz we have bought from Hagerstown MB. Everyone from the sales staff, This is my third Mercedes-Benz (I still have the GLK) and the second Mercedes-Benz we have bought from Hagerstown MB. Everyone from the sales staff, finance department, to the clerks and cashiers have been excellent to work with. Even thought I have another MB dealer just 15 minutes from my work place, I gladly drive the 45 minutes from my home for service and to purchase my vehicles. Speaking of service, again the staff has been excellent and understanding and will go out of their way to make sure you are satisfied with your experience. More

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Mercedes Benz of Hagerstown ~ Satisfaction is Guaranteed!! I worked with Barry London and he is a no pressure salesman. He provided all the information I wanted on a new 2018 CLA 250 and gave me space to make I worked with Barry London and he is a no pressure salesman. He provided all the information I wanted on a new 2018 CLA 250 and gave me space to make a decision on purchase. I REALLY wanted Mountain Grey Metallic exterior w/Crystal Grey MB-Tex interior. We couldn't seem to find one with all the options I wanted on it, so I placed a deposit on a Black CLA 250 and MBoH transported it in from another dealership for me. I then found a Mountain Grey CLA 250 online at a dealer in PA - exact color w/all the options I wanted. I contacted Barry and he worked it out so I could purchase the Mountain Grey one. Highly recommend Barry and Mercedes Benz of Hagerstown! More

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Second car in less than 2 years Mike and Austin were amazing as usual. They provided me options t hat would most benefit me. They took the time to ensure everything was just perfec Mike and Austin were amazing as usual. They provided me options t hat would most benefit me. They took the time to ensure everything was just perfect before I left. I can't imagine ever going to another dealership. Overall, fantastic experience More

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Barry is Awesome! I try to avoid visiting car dealerships and car sales people. I normally try to do everything on line or by email in advance of visiting the dealersh I try to avoid visiting car dealerships and car sales people. I normally try to do everything on line or by email in advance of visiting the dealership in order to avoid the sales pitch and negotiations. However, we drove to MB of Hagerstown to see a specific car after speaking to Barry on the telephone. I have to say that the experience could not have been more pleasant. We were purchasing a CPO C class but were treated like we were purchasing a new S class convertible. No hurrying, no pressure. Good job to MB of Hagerstown. More

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Stress Free and Low Key Rob was personable,knowledgable,and efficient.The same can be said about Austin and Justin.A great experience at a great dealership!Of course,I knew a Rob was personable,knowledgable,and efficient.The same can be said about Austin and Justin.A great experience at a great dealership!Of course,I knew all that going in!!Always a pleasure! More

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Rob was great. Great service! Explain everything thoroughly. Not pushy and a joy to work with! I will be back! Rob explained all the functions of the car! Great service! Explain everything thoroughly. Not pushy and a joy to work with! I will be back! Rob explained all the functions of the car! More

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Easy as pie This is the second MB I have purchased from Mike. Mike and the entire team made it as effortless the second time as it was the first. This is the second MB I have purchased from Mike. Mike and the entire team made it as effortless the second time as it was the first. More

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