Austin Shemon | Page 25

I love this dealership! I have bought several cars from Mercedes Benz of Hagerstown. Every experience was nothing but perfect! From sales (Mike) to service (Alex) and everyon I have bought several cars from Mercedes Benz of Hagerstown. Every experience was nothing but perfect! From sales (Mike) to service (Alex) and everyone in between. Thank you for making my car buying experience perfect! More

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Excellent Buyer's Experience After searching for many months, we found the E350 that we've been looking for at the Hagerstown Mercedes Dealer. From the first contact and during t After searching for many months, we found the E350 that we've been looking for at the Hagerstown Mercedes Dealer. From the first contact and during the entire process, members of this dealership were very helpful and professional. As a result, we purchased an excellent product at a very fair price. We have no doubt that this dealership will provide excellent service in the years to come. Overall, it was an excellent buying experience. More

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A great dealership - through and through! This is our 3rd Mercedes from Hagerstown Mercedes in the past 13 years. Everyone is always helpful and customer focused. We came in on Saturday just This is our 3rd Mercedes from Hagerstown Mercedes in the past 13 years. Everyone is always helpful and customer focused. We came in on Saturday just to look at a new 2017 GLC - we found a newly used 2017 on the lot; took it for a test drive; worked with Shannon and Austin on numbers and picked it up later that afternoon. This was our first time working with Shannon. She was very knowledgeable of the available cars and knew the options and how to operate them. This was a very low key and comfortable process. As far as service, we have worked with Alex Folz and Marty Gillions for the past 13 years and always request Harry Davis for our service tech. Never disappointed and feel that we have been dealt with fairly and they get things right the first time. Like the sales group, these guys are customer focused and go the extra mile to make sure that you are satisfied and never recommend service not needed. e live in Frederick, MD, and work in Gaithersburg. While it is easier to drop our cars for service in Germantown, we are not comfortable doing so and drive the extra miles to have it serviced in Hagerstown. Keep up the great work and customer focus. You are the best! More

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Our first Mercedes-Benz Who knew that buying a Mercedes could be so easy? Working with Rob was a pleasure, and even a day later, he was available to answer our questions. I Who knew that buying a Mercedes could be so easy? Working with Rob was a pleasure, and even a day later, he was available to answer our questions. It was absolutely the best car buying experience we have ever had. More

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New car purchase Welcoming, prepared, pleasant, and efficient. Even dragged Alex out to review the proceedings. Have been a customer for almost twenty years and hav Welcoming, prepared, pleasant, and efficient. Even dragged Alex out to review the proceedings. Have been a customer for almost twenty years and have always been generously treated. More

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Wonderful experience Our first Mercedes-Benz! What an amazing experience. Had after hours online chat late Friday night with MB and within minutes I was provided specifics Our first Mercedes-Benz! What an amazing experience. Had after hours online chat late Friday night with MB and within minutes I was provided specifics on the car, provided an appointment for Saturday morning, and personally contacted by Barry at Hagerstown MB. He is a no pressure salesman with vast knowledge and excitement for Mercedes. What an amazing experience. More

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A Refined Search Process Just for Me; First Time Buyer We started the journey when my passed-down 2005 ML became unreliable. Barry really learned my likes and dislikes, needs in my next vehicle, and of cou We started the journey when my passed-down 2005 ML became unreliable. Barry really learned my likes and dislikes, needs in my next vehicle, and of course my wants and I never felt that I was being grilled for answers; all of our conversations were natural and honest. Together we narrowed down the features that I was looking for and that same day MB of Hagerstown had ordered a vehicle with all of my "must-haves" and it was on its way. Barry kept me updated as the vehicle traveled to town, got certified and inspected, and was ready for a test drive. Needless to say it was the perfect fit when it arrived - I know that this is because they took the time to understand me as a driver and tailored their search for me. This was not an endless process of test driving different vehicles and switching between options, and going back to the drawing board, etc.. etc. This was a refined search process just for me that was streamlined and seamless. I never felt overwhelmed, even as a first time buyer. Barry let me set the pace; when I needed time to process he gave me space and when I was ready to pull the trigger he was proactive and responsive. Barry was my ally from the start; explaining options, deciding on which license plate graphics, sunshades and key chains - you name it - he was there for me. He was patient with my questions and always just an email away. He kept me up to date on what I would need to bring with me and what we could take care of in advance - I never felt unprepared. He set up everything in my new car for me including "home" in my navigation and my favorite Sirius station prior to my arrival. Justin, the GM, reached out during my process as well, offering support and commitment to my journey. Austin made financials a breeze, comfortable and confidential. Everyone goes out of their way to make you feel special - this is not a "reach a quota" dealership. This is personal experience start to finish with an understanding that customers are making a life orienting purchase. At MB of Hagerstown you walk in as a neighbor but leave as family. If you're looking for a comfortable experience, a fair price and a life time relationship - there is no need to even look anywhere else. I'm officially a proud, "for-life" client. More

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Deja vu all over again I looked at Mercedes all over the place. Called Barry London who had sold us a Mercedes in 2007. Barry patiently rode around in several different Mer I looked at Mercedes all over the place. Called Barry London who had sold us a Mercedes in 2007. Barry patiently rode around in several different Mercedes with me until he found the right one, just like he did 10 years ago. More

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My Third Benz This is my third Benz purchase at MB of Hagerstown and the second purchase with Barry London as my sales consultant. I have to say that this was by f This is my third Benz purchase at MB of Hagerstown and the second purchase with Barry London as my sales consultant. I have to say that this was by far one of the easiest purchases that I have ever made. No haggling was necessary. My questions were answered and things were ready to go when it was time to put pen to paper. I would and have recommended people visit Austin and Barry if thinking about purchasing a Mercedes-Benz. More

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Great experience....again. This is the 5th vehicle we have purchased (or leased) from MB of Hagerstown in the last 8 years or so (I get bored easy ;). Every single time has bee This is the 5th vehicle we have purchased (or leased) from MB of Hagerstown in the last 8 years or so (I get bored easy ;). Every single time has been a fantastic experience for purchasing. The staff is always friendly and polite and treat us with respect (even during negotiations with my husband which can be tough). We always walk away feeling like we received a very fair deal. This is the 3rd MB we've purchased... we just keep coming back for more. The vehicles and the great dealership and staff are top notch. Barry London has been our sales associate for the last two purchases and he's great to work with. This was our first experience with CJ, the finance manager, she's very lovely and very knowledgeable. of their products and the financing process. The vehicle I purchased was previously owned by Shannon so she came over and introduced herself and talked to us about the car, she was delightful also! Seamless purchase. Also have to give a shout out to Austin for working with us on the numbers! Go buy a Mercedes at Mercedes Benz of Hagerstown. You won't be disappointed, I'm quite sure! More

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