Austin Shemon | Page 25

Total Car Buying Experience Excellent customer service all around!Mike L and crew made us feel comfortable from the time we walked into the dealership until the time we drove off Excellent customer service all around!Mike L and crew made us feel comfortable from the time we walked into the dealership until the time we drove off with our GL450. Ron and Debra M. More

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Wonderful Experience! I truly enjoyed my shopping experience. The team at Mercedes-Benz of Hagerstown are a cut above your regular M.B. dealership. They treat you like I truly enjoyed my shopping experience. The team at Mercedes-Benz of Hagerstown are a cut above your regular M.B. dealership. They treat you like they have known you forever. My salesperson was Shannon Dorian and she was amazing! I truly recommend this dealership. You can't go wrong with any of the sales, service or staff there to assist you with your need. I wish them continue success. More

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GLE350 4MATIC SUV Great experience. We traded our ML350 for the GLE350. Very similar cars but more features than our old car. The wife and I are very pleased with Rob E Great experience. We traded our ML350 for the GLE350. Very similar cars but more features than our old car. The wife and I are very pleased with Rob Edmonds, he is very kind and courteous. He was very helpful and knowledgeable of our old and new car, which made our decisions easier. The newer safety features that we liked are 360 view camera, parking assistant, and blind spot indicaters. Anyway thanks for the great experience. More

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pleasant and efficient We recently leased our 5th MB .Or salesperson,Barry,is an excellent and wonderful worker .He is professional,friendly and easy to work with.He always We recently leased our 5th MB .Or salesperson,Barry,is an excellent and wonderful worker .He is professional,friendly and easy to work with.He always looks out for our interests and tried his best to find the right vehicle to suit our needs . He also tries to negotiate the best deal for us and helps us in every way he can. Naheed Saif More

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Great experience. I would go back again! Martin was very attentive to what I was looking for and worked hard to find a solution that worked for all of us. Thanks Martin!! Martin was very attentive to what I was looking for and worked hard to find a solution that worked for all of us. Thanks Martin!! More

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I love this dealership! I have bought several cars from Mercedes Benz of Hagerstown. Every experience was nothing but perfect! From sales (Mike) to service (Alex) and everyon I have bought several cars from Mercedes Benz of Hagerstown. Every experience was nothing but perfect! From sales (Mike) to service (Alex) and everyone in between. Thank you for making my car buying experience perfect! More

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Excellent Buyer's Experience After searching for many months, we found the E350 that we've been looking for at the Hagerstown Mercedes Dealer. From the first contact and during t After searching for many months, we found the E350 that we've been looking for at the Hagerstown Mercedes Dealer. From the first contact and during the entire process, members of this dealership were very helpful and professional. As a result, we purchased an excellent product at a very fair price. We have no doubt that this dealership will provide excellent service in the years to come. Overall, it was an excellent buying experience. More

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A great dealership - through and through! This is our 3rd Mercedes from Hagerstown Mercedes in the past 13 years. Everyone is always helpful and customer focused. We came in on Saturday just This is our 3rd Mercedes from Hagerstown Mercedes in the past 13 years. Everyone is always helpful and customer focused. We came in on Saturday just to look at a new 2017 GLC - we found a newly used 2017 on the lot; took it for a test drive; worked with Shannon and Austin on numbers and picked it up later that afternoon. This was our first time working with Shannon. She was very knowledgeable of the available cars and knew the options and how to operate them. This was a very low key and comfortable process. As far as service, we have worked with Alex Folz and Marty Gillions for the past 13 years and always request Harry Davis for our service tech. Never disappointed and feel that we have been dealt with fairly and they get things right the first time. Like the sales group, these guys are customer focused and go the extra mile to make sure that you are satisfied and never recommend service not needed. e live in Frederick, MD, and work in Gaithersburg. While it is easier to drop our cars for service in Germantown, we are not comfortable doing so and drive the extra miles to have it serviced in Hagerstown. Keep up the great work and customer focus. You are the best! More

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Our first Mercedes-Benz Who knew that buying a Mercedes could be so easy? Working with Rob was a pleasure, and even a day later, he was available to answer our questions. I Who knew that buying a Mercedes could be so easy? Working with Rob was a pleasure, and even a day later, he was available to answer our questions. It was absolutely the best car buying experience we have ever had. More

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New car purchase Welcoming, prepared, pleasant, and efficient. Even dragged Alex out to review the proceedings. Have been a customer for almost twenty years and hav Welcoming, prepared, pleasant, and efficient. Even dragged Alex out to review the proceedings. Have been a customer for almost twenty years and have always been generously treated. More

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