Austin Shemon | Page 32

Fully Satisfied Our recent purchase of a new Mercedes-Benz vehicle was a surprisingly easy experience. We felt no pressure from the attentive and knowledgeable staff. Our recent purchase of a new Mercedes-Benz vehicle was a surprisingly easy experience. We felt no pressure from the attentive and knowledgeable staff. Everything was explained thoroughly and in an unhurried manner, and we were frequently invited to ask questions. We were pleasedy with the offer, and there were no surprises when we returned on the day of purchase. The amount of paperwork was reasonable and completed efficiently. We will freely share our experience of MB of Hagerstown with others and highly recommend this dealership and the staff involved in the sale. More

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Repeat Lease This is the 5th car I have leased from MB of Hagerstown and the customer service displayed by all is always exceptional. Barry, Austin, Justin and CJ This is the 5th car I have leased from MB of Hagerstown and the customer service displayed by all is always exceptional. Barry, Austin, Justin and CJ went over and above what would be expected from a car dealership to create a very smooth transaction. I would recommend to anyone that is in the market for a new car to contact this dealership. I would like to add that after the purchase you are not forgotten and the Service Department is top notch as well. More

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Fast, Knowlegeable, and Friendly Chandra was extremely friendly and certainly knew her product. She made several suggestions and was determined to see that we were satisfied and comf Chandra was extremely friendly and certainly knew her product. She made several suggestions and was determined to see that we were satisfied and comfortable with our purchase. Friendly dealership. All employees were friendly and knowledgeable. Sales Manager made every effort to see that we were getting the best financing. Recommend this dealership HIGHLY. We dealt with 3 others before this one and they didn't compare. We were not considering a Mercedes-Benz at first. More

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First Mercedes!! I recently leased my first Mercedes-Benz and I am IN LOVE! Barry was very knowledgable about the cars we test drove and explained many features each c I recently leased my first Mercedes-Benz and I am IN LOVE! Barry was very knowledgable about the cars we test drove and explained many features each car offered while we were driving. He was very helpful in making sure the car had everything that I needed and wanted. The entire staff was very polite and happy to help. They even stayed past closing to finalize everything for me which I greatly appreciated. I will definitely have a Benz for the rest of my life! Love this company and this dealership! More

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Polite, Prepared, Professional Team My initial experience with this dealership is now the benchmark for how to make a vehicle purchase delightful for a customer. From the moment I walked My initial experience with this dealership is now the benchmark for how to make a vehicle purchase delightful for a customer. From the moment I walked in the door the team at MB Hagerstown went out of their way to make me feel that I had been a loyal customer for years. Austin and Rob teamed up to move me through the process in an informed and expeditious manner. I also had the opportunity to meet Brandon who drives leadership to every level of this organization. I enjoyed my time there and look forward to future visits. George even provided a photo along with a little humor before I drove off the lot with the car I was looking for. More

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Great Experience! Great customer service and friendliness! No rush and no pressure to purchase, and they're very helpful with getting the best deal! If you can, work wi Great customer service and friendliness! No rush and no pressure to purchase, and they're very helpful with getting the best deal! If you can, work with Chandra! She's great! More

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Best customer service and professionalism We had been looking for a GL wagon and had shopped online and at closer dealerships. When we called and spoke to Barry London, his attitude on the pho We had been looking for a GL wagon and had shopped online and at closer dealerships. When we called and spoke to Barry London, his attitude on the phone was excellent. Meeting him , we experienced a first class customer service. Hagerstown Mercedes is the place to buy. More

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Great buying experience for our new MB300 Sedan The entire buying and closing process was awesome. Our sales rep, Wes, was professional, courteous and a true pleasure to work with. He worked hard fo The entire buying and closing process was awesome. Our sales rep, Wes, was professional, courteous and a true pleasure to work with. He worked hard for us to find the car with the specs we wanted. Delivery was prompt and closing was quick and painless. Wes took lots of time to explain essential functions of our new car. Closing was very smooth due to the thoroughness and professionalism shown by Austin. The dealership is so customer-friendly. I would highly recommend the dealership to anyone interested in buying a new Benz. We live in Frederick area and had other choices but were totally pleased with our choice of this dealership. More

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My first Mercedes lease - wonderful experience! Our recent experience with the dealership was excellent when we leased an E350 station wagon. Mike Lavrenchik guided us through the entire process in Our recent experience with the dealership was excellent when we leased an E350 station wagon. Mike Lavrenchik guided us through the entire process in an efficient and pleasant manner. He is an outstanding representative for the dealership. In the Finance Department, Austin Shemon was also so helpful in answering every question we had about the leasing process and making us comfortable with the process. The overall experience at the dealership could not have been more pleasant and efficient! More

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My CLA250 Love it I would have this to say Mercedes-Benz Of hagerstown by far exceeds all expectations on service and sales. This is My 1st Mercedes-benz CLA250 I can I would have this to say Mercedes-Benz Of hagerstown by far exceeds all expectations on service and sales. This is My 1st Mercedes-benz CLA250 I can only say positive things about the way I'm treated as a customer and how well they know their cars!! They have a great team of professionals on hand to walk you through every step of the way and keep you informed on the progress!! Mike Lavrenchik is the best Sales Person I've ever meet he gets things done Thank you Justin Harbert And Austin Shemon also for your help you're awesome :))))) More

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