Austin Shemon | Page 32

Outastanding service and support This dealership's service department is the reason we keep coming back to buy more cars here. Marty Gillions and his frontline team - Alex Folz and Ad This dealership's service department is the reason we keep coming back to buy more cars here. Marty Gillions and his frontline team - Alex Folz and Adam Himmelright - are always on top of our needs and uncompromising in their commitment to a good service experience. Stepping into this dealership is like being welcomed to a family gathering. Even employees who don't have business with us greet us warmly and make sure we're getting the help we need. Just recently, Austin Shemon and Rob Edmonds patiently helped us set up our MBrace service. It's a pleasure to do business with a dealership that shows us how much they value our business every time we go. More

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Great experience Team was responsive, knowledgeable and very courteous. I highly recommend this dealership when considering a Mercedes Benz purchase. This is the fif Team was responsive, knowledgeable and very courteous. I highly recommend this dealership when considering a Mercedes Benz purchase. This is the fifth car I have bought at this dealership. More

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Thank you Mercedes - Benz of Hagerstown Maryland I want to Thank Everyone that were involved in our NEW purchase, we bought a car at the Hagerstown Mercedes- Benz dealership a few days ago. We had th I want to Thank Everyone that were involved in our NEW purchase, we bought a car at the Hagerstown Mercedes- Benz dealership a few days ago. We had the best experience with our Sales person Rob Edmonds, Rob showed me all my options on the lot before we chose the one we bought, Rob was extremely pleasant ,knowledgeable and accommodating. We ended up buying the CLA250 Sport, I absolutely Love it !! Our whole experience with the staff was great from start to finish! My husband and I would definitely recommend buying a car here. The experience makes you want to return!! Oh I forgot to mention they gave us a HUGE chocolate Bar, love it!! Thank you again Rob ,C.J and Austin for making it happen. More

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Fully Satisfied Our recent purchase of a new Mercedes-Benz vehicle was a surprisingly easy experience. We felt no pressure from the attentive and knowledgeable staff. Our recent purchase of a new Mercedes-Benz vehicle was a surprisingly easy experience. We felt no pressure from the attentive and knowledgeable staff. Everything was explained thoroughly and in an unhurried manner, and we were frequently invited to ask questions. We were pleasedy with the offer, and there were no surprises when we returned on the day of purchase. The amount of paperwork was reasonable and completed efficiently. We will freely share our experience of MB of Hagerstown with others and highly recommend this dealership and the staff involved in the sale. More

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Repeat Lease This is the 5th car I have leased from MB of Hagerstown and the customer service displayed by all is always exceptional. Barry, Austin, Justin and CJ This is the 5th car I have leased from MB of Hagerstown and the customer service displayed by all is always exceptional. Barry, Austin, Justin and CJ went over and above what would be expected from a car dealership to create a very smooth transaction. I would recommend to anyone that is in the market for a new car to contact this dealership. I would like to add that after the purchase you are not forgotten and the Service Department is top notch as well. More

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Fast, Knowlegeable, and Friendly Chandra was extremely friendly and certainly knew her product. She made several suggestions and was determined to see that we were satisfied and comf Chandra was extremely friendly and certainly knew her product. She made several suggestions and was determined to see that we were satisfied and comfortable with our purchase. Friendly dealership. All employees were friendly and knowledgeable. Sales Manager made every effort to see that we were getting the best financing. Recommend this dealership HIGHLY. We dealt with 3 others before this one and they didn't compare. We were not considering a Mercedes-Benz at first. More

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First Mercedes!! I recently leased my first Mercedes-Benz and I am IN LOVE! Barry was very knowledgable about the cars we test drove and explained many features each c I recently leased my first Mercedes-Benz and I am IN LOVE! Barry was very knowledgable about the cars we test drove and explained many features each car offered while we were driving. He was very helpful in making sure the car had everything that I needed and wanted. The entire staff was very polite and happy to help. They even stayed past closing to finalize everything for me which I greatly appreciated. I will definitely have a Benz for the rest of my life! Love this company and this dealership! More

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Polite, Prepared, Professional Team My initial experience with this dealership is now the benchmark for how to make a vehicle purchase delightful for a customer. From the moment I walked My initial experience with this dealership is now the benchmark for how to make a vehicle purchase delightful for a customer. From the moment I walked in the door the team at MB Hagerstown went out of their way to make me feel that I had been a loyal customer for years. Austin and Rob teamed up to move me through the process in an informed and expeditious manner. I also had the opportunity to meet Brandon who drives leadership to every level of this organization. I enjoyed my time there and look forward to future visits. George even provided a photo along with a little humor before I drove off the lot with the car I was looking for. More

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Great Experience! Great customer service and friendliness! No rush and no pressure to purchase, and they're very helpful with getting the best deal! If you can, work wi Great customer service and friendliness! No rush and no pressure to purchase, and they're very helpful with getting the best deal! If you can, work with Chandra! She's great! More

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Best customer service and professionalism We had been looking for a GL wagon and had shopped online and at closer dealerships. When we called and spoke to Barry London, his attitude on the pho We had been looking for a GL wagon and had shopped online and at closer dealerships. When we called and spoke to Barry London, his attitude on the phone was excellent. Meeting him , we experienced a first class customer service. Hagerstown Mercedes is the place to buy. More

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